4/10 Poor
ashley
19 Sept 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
We booked a nice suite that had a living room and bedroom area however it was next to the mechanical room which had an awful smell like burning fumes going off it’s not as if a fire would break out at any moment so we asked to switch rooms. But they were no more suites available so they had to downgrade us to a regular room and all they said was because we booked through a third-party (hotels.com) they couldn’t do anything about the difference in rate But they also didn’t do anything to make up for the fact we had to change rooms at to no fault of our own. They could’ve comped the valet or comp the breakfast but they really didn’t care about the fact it smelled like their building was going to burn down and we lost out on the nicer room we had booked. Also ordered a drink at the rooftop terrace it was very disgusting and it was weird that the terrace barrier was so high you can’t even see any view of the city at all so it defeats the purpose of having a rooftop lounge
ashley
Stayed 1 night in Sep 2025
