Arcade Hotels in Canary Islands

We had a really enjoyable stay at the Hard Rock Hotel Tenerife. Check in was quick with a genuinely friendly and helpful front desk team. We upgraded to all-inclusive and found it offered excellent value. The hotel was busy, which meant service could be a little slower at peak times, but the restaurants and overall facilities more than made up for it. The teens club was brilliant, it was air-conditioned, with a pool table, PS5s loaded with FIFA and other games, it gave the kids a welcome break from the heat (Raul was great with the kids). The pools were excellent, and the sports facilities were a real bonus. All in all, a very positive experience. We’d be happy to return.

Very lovely apartments with amazing views and great decorations. The only issue was the AC , it worked sometime and didn’t the other. Good and timely response from the staffs and they were helpful. Took some time to navigate the place but we got there at the end. The place itself is huge and have got plenty of things to do.

Venue is wonderful and beautiful. However, for a 5* hotel and the brand The Ritz-Carlton, it could certainly do with some improvements. 1) Pool cleanliness: the pool is very filthy. We stayed for a week ar Tivoli before coming to the Ritz. The Tivoli Hotel pool is meticulously clean. The Ritz seems to not clean their pool regularly. Very disappointing for a 5* hotel. 2) TXOKO poolside restaurant: poor quality food at horrendous prices. Dry meat, pasta with no taste, croquettes for €6 that are less than a bite. Compare this to Tivoli Hotel restaurants by Chef Olivier where they serve real tasty food. TXOKO gets 4/10 from me. 3) Breakfast: options not great, food not great quality, and staff are overworked and stressed. We were served pre-cooked cold fried eggs, and bad coffee in half filled cups from the machine. I wonder who inspected their 5* rating. 4) Lobby smells of diapers and not a great experience to be in. Most luxury hotels smell luxurious and wonderful, you would want to be in the lobby. 5) Check-in vs Check-out: totally different treatment by staff during check-in vs check-out. Both at restaurants (TXOKO) and with the bag storage in the lobby. It’s as if they know you’re about to leave so they treat you differently. Apart from the above, I think this place could be wonderful if they improved these points. Would rate this place 4.5/5* until they work on the above points.