Hotels with Restaurants in Bosnia and Herzegovina

Overall a very good hotel. The room is spacious, modern and comfort. The location is just perfect. Breakfast is also excellent - lots of variety. There are however a few wrinkles that I believe the management should be aware of: - twice during my stay the air conditioning cut out in the middle of the night, making the room uncomfortably hot. The control panel becomes totally unresponsive and it seems to need a reset by reception - on one of the days housekeeping did not clean my room, for unknown reasons. Reception offered to replace the water bottle and towel. It took another call to reception to get a bottle but the towel never showed up - the safety deposit box was left closed when I checked in to my room meaning I couldn’t use it for the first night. Reception was supposed to send someone that night but no one showed up. Be aware that if you have a room facing the river, the traffic noise can be quite high. Other than that, happy to recommend this hotel.

Pros: The sauna and steam room, you can reserve slots so you have them to yourself. The hot drink machine: Free hot drinks from the machine as you please. General hotel facilities, the room and the hotel in general are good. They have a small kitchen with all the essentials, it’s like a little apartment in the room. The reception desk staff are friendly and helpful. Zejna was absolutely lovely, she was so helpful and kind and so was Amra, one of the cleaning ladies, both were really lovely. The location is great, it’s within walking distance to all the main sights. Cons: The cleaning standards for the rooms, need to be improved majorly. I have stayed in other 3&4 star hotels that have better cleaning standards. Considering the reputation the Marriott has, I expected better. When I first came in the room, my pillow case had an orange stain on it. The 2 cleaning ladies, one wore a hijab and the other had short black hair need to work on their customer service skills. 3 times I received bad attitude from them: When I asked for my bedsheets to be changed and for the tea and coffee sachets and when I asked them to come later to clean our room. These 3 requests I received a dirty look. The lady with the scarf made it very obvious she did not like us. Considering how much we pay for the service, the customer service from them both was shocking. They need to fill up the water tank in the fitness room area, it was empty throughout my stay there.

Everything was amazing, starting from room service to the beautiful pool, and breakfast was delicious.