Told them we were returning for the heated pool, but did not tell me the heater was broken. Upon arrival told them how we were looking forward to the warm pool, and still did not tell me the part they needed had not arrived after 2 weeks. Also, there was no staff at the reservation desk most of the time. Then, if you wanted to use the microwave after so-called breakfast, you will need to bring your own paper plates and utensils. While you are at it, bring your own TP as well because theirs is as thin as you'll find anywhere.