6/10 Okay
Jorden, Santa Fe
Travelled with partner
21 Feb 2024
Liked: Cleanliness, amenities
Unfortunately this brand is no longer what one expects from an upscale hotel. The positives: 1. The hotel room and overall hotel was very clean; 2. The beds are very comfortable; 3. The breakfast, with made to order omelets, is still excellent. But here are some of the negatives we encountered: 1. Upon arrival at valet parking there was no one to take luggage up to our 17th floor room. There is a sign on the cart saying to please return the cart to the valet area. 2. The metal room door rattled in the metal doorframe because of the air flow in the hallway. We had to fold up a tissue and put it in the doorjamb. 3. The space is nice, but it needs a refresh. The bottom of the bathroom door had been scraped over the years, and there were nicks elsewhere. 4. The bathroom sink drain plug did not hold water. 5. The towels are a bit threadbare. 6. Right in front of artwork above the desk was the desk lamp, half obscuring the artwork. Who did the interior design? 7. When going back to our room after breakfast we found that an employee had washed the tile in the elevator lobby on the main 4th floor lobby and it was wet Isn't there a better time to do this when many fewer guests are using the elevators? 8. Perhaps the best for last -- they charge $56 for overnight parking! The word "extorsion" comes to mind. This is Denver, not Manhattan. Would I stay here again? No, there are several other "upscale" hotels within a couple of blocks that I will try instead.
Jorden
Stayed 2 nights in Feb 2024