6/10 Okay
Andrew
Travelled with partner
12 Aug 2025
We started in room 502. The entry door was broken and had gaps I could stick my finger through. We were moved to room 527. For $330 a night the room was sub-standard. A grotty stained shower curtain separates the toilet and shower. The drains stunk like sewer and an air freshener was hidden behind the toilet that smelt like urinal cakes (bad). Many broken and loose floor tiles. Mould in shower. We ran out of tissues on day 2/6 and there were not replaced for the rest of our stay. I would question if the towels (room and pool) were washed. We were given very dirty (brown stuff stuck to them) on several occasions. Staff happily swapped them over. The grounds, location, food, pool bar, pools however amazing. Staff were great! Service was slow at the beach restaurant. Overall I would say compared to the accomodation we come from at semeyak this was poor value at over twice the price. Rooms need a lot of work.
Andrew
Stayed 6 nights in Aug 2025