Best Western - accommodation in Dalby

This hotel was ok. First impressions were disappointing - I am not a high end luxury type but the hotel looked shabby and basic. A few suggestions for improvement... On arrival I asked about the swimming pool and was told that was extra. I said that I had known the spa was extra but that it had not been clear that the pool was in the spa. Looking back at their info now it does say that clearly but I am not convinced it was like that when I booked or I would not have booked as pool was a priority for me. Equally, listing kettle and coffee making to me suggests two different things so I expected - as in most superior rooms these day - to have a basic coffee maker. Instead there were two sachets of nescafe instant. The safe also did not work so had to get a maitenance person to fix and he also had to fix the door lock. Not the greatest start but also not the end of the world. Overall the hotel was very adequate and basics all fine. The room was clean, the bed comfortable, nice shower, suprisingly quiet given it was on a busy main streeet. Food was pleasant - nothing exciting but perfectly tasty. Only small point, no dessert at dinner. Does not need to be a high end gateau - a piece of fruit or small yoghurt would have been nice. Most positive were the staff who were mostly extremely nice, friendly and helpful. Overall - good basic hotel for a functional stay - less so for more of a relax and unwind experience.

we had a really small room, the bathroom was so tiny, when showering or using the sink, the whole bathroom was wet, but due to the floor heating it was quickly dry again, good breakfast, early check-in possible

The bar menu can get updated