6/10 Okay
Clairisse
Travelled with family
18 July 2025
Very hard to converse with Customer Service, Google translate had to be used. room was cleaned / tidied daily ...cups and glasses were washed and left on sink ( no new ones given) breakfast buffet was a nightmare ..yes it was included in the price however at least 300 people each morning in a huge hall with limited air-conditioning was not very pleasant, not to mention hands touching food and putting things back. You were lucky to find a table...if you did.. you had to walkthe length of the hall to get to the one food area. We had a two bedroom apartment with a balcony ..however only one person could stand on the balcony at one time...a lot of vacant shops within the hotel made it look dated and rundown. Pool was nice but you could never get a sun lounge as there was not enough for the amount of people staying at the resort. The pool bar was badly managed and we waited 45 minutes for two cocktails ...after approaching the staff for our order ...we received a very substandard cocktail .. that you could not taste the alcohol ..not enjoyable. Would not recommend.. and wouldn't stay again... After ten days there Idefinitely would not consider this hotel 5 star as its rating suggests. I would not stay here again.
Clairisse
Stayed 9 nights in Jul 2025