The Pearl Hội An

5.0 star property
Luxury hotel on the beach, with outdoor pool

Photo gallery for The Pearl Hội An

Two Bedroom Executive | View from room
Yoga
Outdoor pool, pool umbrellas, pool loungers
Beach/ocean view
40-inch TV with digital channels

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Gym
  • Room service
The current price is AU$105
includes taxes & fees
10 July - 11 July

Explore the area

Map
An Bang Beach, Cam An Ward, Hoi An, Quang Nam, 564310
  • Ha My Beach
    ‪17 min walk‬
  • An Bang Beach
    ‪20 min walk‬
  • Hoi An Night Market
    ‪9 min drive‬
  • Da Nang (DAD-Da Nang Intl.)
    ‪26 min drive‬

Room options

One Bedroom Deluxe includes unlimited Jjim Jil Bang Spa

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Dining table
  • Resort view
  • 65 sq m
  • Sleeps 4
  • 1 King Bed

Two Bedroom Deluxe includes unlimited Jjim Jil Bang Spa

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Dining table
  • Resort view
  • 75 sq m
  • Sleeps 8
  • 1 King Bed and 1 Queen Bed

Deluxe King Garden View includes unlimited Jjim Jil Bang Spa

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Dining table
TV
Separate bedroom
Hairdryer
  • 35 sq m
  • Sleeps 4
  • 1 King Bed

Studio Deluxe includes unlimited Jjim Jil Bang Spa

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Dining table
  • Resort view
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

Deluxe King Ocean View includes unlimited Jjim Jil Bang Spa

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Dining table
TV
Separate bedroom
Hairdryer
  • Sea view
  • 35 sq m
  • Sleeps 4
  • 1 King Bed

Deluxe Twin Garden View includes unlimited Jjim Jil Bang Spa

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Dining table
TV
Separate bedroom
Hairdryer
  • 35 sq m
  • Sleeps 4
  • 2 Single Beds

Deluxe Twin Ocean View includes unlimited Jjim Jil Bang Spa

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Dining table
TV
Separate bedroom
Hairdryer
  • Ocean view
  • 35 sq m
  • Sleeps 4
  • 2 Single Beds

Premier Ocean View includes unlimited Jjim Jil Bang Spa

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Dining table
TV
Separate bedroom
Hairdryer
  • Sea view
  • 60 sq m
  • Sleeps 4
  • 1 King Bed

Superior King Ocean View includes unlimited Jjim Jil Bang Spa

Highlights

Balcony
Soundproofed
Air conditioning
Dining table
TV
Separate bedroom
Hairdryer
Bidet
  • Sea view
  • 30 sq m
  • Sleeps 4
  • 1 King Bed

Superior Twin Ocean View includes unlimited Jjim Jil Bang Spa

Highlights

Balcony
Soundproofed
Air conditioning
Dining table
TV
Separate bedroom
Hairdryer
Bidet
  • Ocean view
  • 30 sq m
  • Sleeps 4
  • 2 Single Beds

Superior Twin Garden View includes unlimited Jjim Jil Bang Spa

Highlights

Balcony
Soundproofed
Air conditioning
Dining table
TV
Separate bedroom
Hairdryer
Bidet
  • 30 sq m
  • Sleeps 4
  • 2 Single Beds

Superior King Garden View includes unlimited Jjim Jil Bang Spa

Highlights

Balcony
Soundproofed
Air conditioning
Dining table
TV
Separate bedroom
Hairdryer
Bidet
  • 30 sq m
  • Sleeps 4
  • 1 King Bed

Three Bedroom Deluxe Suite includes unlimited Jjim Jil Bang Spa

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Dining table
  • Resort view
  • 135 sq m
  • Sleeps 12
  • 1 King Bed, 1 Queen Bed and 2 Single Beds

Villa includes unlimited Jjim Jil Bang Spa

Highlights

Balcony
Separate dining area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
  • Ocean view
  • 300 sq m
  • Sleeps 15
  • 1 King Bed, 2 Queen Beds and 4 Single Beds

Three Bedroom Executive Suite includes unlimited Jjim Jil Bang Spa

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Dining table
TV
Separate bedroom
Hairdryer
  • Sleeps 12
  • 1 King Bed, 2 Single Beds and 1 Double Bed

Two Bedroom Premier Suite Ocean View includes unlimited Jjim Jil Bang Spa

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Dining table
TV
Separate bedroom
Hairdryer
  • Sleeps 8
  • 1 King Bed and 2 Single Beds

Two Bedroom Executive includes unlimited Jjim Jil Bang Spa

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Dining table
TV
Separate bedroom
Hairdryer
  • Sleeps 8
  • 1 King Bed and 1 Queen Bed

Two Bedroom Executive Suite Ocean View includes unlimited Jjim Jil Bang Spa

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Dining table
TV
Separate bedroom
Hairdryer
  • Sleeps 8
  • 1 King Bed and 1 Queen Bed

Deluxe Twin Garden View

Highlights

Balcony
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
TV
Separate bedroom
  • 35 sq m
  • Sleeps 4
  • 2 Single Beds

Two Bedroom Premier Suite Ocean View

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Dining table
  • Sea view
  • 190 sq m
  • Sleeps 8
  • 1 King Bed and 2 Single Beds

Three Bedroom Deluxe Suite

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Dining table
  • Resort view
  • 133 sq m
  • Sleeps 12
  • 1 King Bed, 1 Queen Bed and 2 Single Beds

Three Bedroom Executive Suite

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Dining table
  • Resort view
  • 180 sq m
  • Sleeps 12
  • 1 King Bed, 1 Queen Bed and 2 Single Beds

Three Bedroom Premier Suite

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Dining table
  • Resort view
  • 195 sq m
  • Sleeps 12
  • 1 King Bed, 1 Queen Bed and 2 Single Beds

Five Bedroom Premier Villa

Highlights

Balcony
Separate dining area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Dining table
TV
  • Ocean view
  • 300 sq m
  • Sleeps 15
  • 1 King Bed, 2 Queen Beds and 4 Single Beds

Deluxe Twin Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Dining table
TV
Separate bedroom
Hairdryer
  • Ocean view
  • 35 sq m
  • Sleeps 4
  • 2 Single Beds

Premier Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Dining table
TV
Separate bedroom
Hairdryer
  • Ocean view
  • 57 sq m
  • Sleeps 4
  • 1 King Bed

Deluxe Studio

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Dining table
  • Resort view
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

One Bedroom Deluxe

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Dining table
  • Resort view
  • 65 sq m
  • Sleeps 4
  • 1 King Bed

Two Bedroom Deluxe

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Dining table
  • Resort view
  • 73 sq m
  • Sleeps 8
  • 1 King Bed and 1 Queen Bed

Three Bedroom Premier Suite includes unlimited Jjim Jil Bang Spa

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Dining table
TV
Separate bedroom
Hairdryer
  • Sleeps 12
  • 1 King Bed, 2 Single Beds and 1 Double Bed

Two Bedroom Executive

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Dining table
  • Resort view
  • 155 sq m
  • Sleeps 8
  • 1 King Bed and 1 Queen Bed

Two Bedroom Executive Suite

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Dining table
  • Resort view
  • 118 sq m
  • Sleeps 8
  • 1 King Bed and 1 Queen Bed

Superior King Garden View

Highlights

Balcony
Soundproofed
Air conditioning
Dining table
TV
Separate bedroom
Hairdryer
Bidet
  • 30 sq m
  • Sleeps 4
  • 1 King Bed

Superior Twin Garden View

Highlights

Balcony
Soundproofed
Air conditioning
Dining table
TV
Separate bedroom
Hairdryer
Bidet
  • 30 sq m
  • Sleeps 4
  • 2 Single Beds

Superior King Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Dining table
TV
Separate bedroom
Hairdryer
Bidet
  • Ocean view
  • 30 sq m
  • Sleeps 4
  • 1 King Bed

Superior Twin Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Dining table
TV
Separate bedroom
Hairdryer
Bidet
  • Ocean view
  • 28 sq m
  • Sleeps 4
  • 2 Single Beds

Deluxe King Garden View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Dining table
TV
Separate bedroom
Hairdryer
  • 35 sq m
  • Sleeps 4
  • 1 King Bed

Deluxe King Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Dining table
TV
Separate bedroom
Hairdryer
  • Ocean view
  • 35 sq m
  • Sleeps 4
  • 1 King Bed

Deluxe Twin Garden View

  • Sleeps 2
  • 2 Single Beds

3-Bedroom Premier Suite

  • Sleeps 6
  • 1 Queen Bed, 1 Single Bed and 1 King Bed

3-Bedroom Deluxe Suite

  • Sleeps 6
  • 2 Single Beds, 1 Queen Bed and 1 King Bed

2-Bedroom Premier Suite Ocean View

  • Sleeps 4
  • 2 Single Beds and 1 King Bed

Five Bedroom Beach Front Pool Villa

  • Sleeps 10
  • 2 Single Beds, 3 Queen Beds and 1 King Bed

2-Bedroom Deluxe

  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

Superior Ocean View Twin

  • Sleeps 2
  • 2 Single Beds

Studio Deluxe

  • Sleeps 2
  • 1 King Bed

Superior King Garden View

  • Sleeps 2
  • 1 King Bed

Deluxe King Garden View

  • Sleeps 2
  • 1 King Bed

Deluxe Ocean View Room

  • Sleeps 2
  • 1 King Bed

2-Bedroom Executive

  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

Deluxe Ocean View Twin

  • Sleeps 2
  • 2 Single Beds

1-Bedroom Deluxe

  • Sleeps 2
  • 1 King Bed

Premier Room with Ocean View

  • Sleeps 2
  • 1 King Bed

Superior Twin Garden View

  • Sleeps 2
  • 2 Single Beds

3-Bedroom Executive Suite

  • Sleeps 6
  • 2 Single Beds, 1 King Bed and 1 Queen Bed

2-Bedroom Executive Suite Ocean View

  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

Superior Ocean View

  • Sleeps 2
  • 1 King Bed

Deluxe Ocean View Family

  • Sleeps 3
  • 1 Single Bed and 1 King Bed

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About the area

Hoi An

A luxury stay in Hoi An awaits you at The Pearl Hội An. Within a 20-minute stroll, you'll find An Bang Beach and Ha My Beach. Highlights at this beachfront hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering can include massages, facials and body treatments along with access to the sauna and steam room. The restaurant, The Pearl Zone, is open for breakfast, lunch and dinner. Sea Breeze Pool Bar is the hotel's own bar. Spend the day at the beach and enjoy the on-site gym, outdoor tennis court and sauna. Additionally, you'll find free Wi-Fi in public areas, a children's swimming pool and a snack bar/deli. Free buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 5-property class Hoi An hotel include Cua Dai Beach and Hoi An Market.

What's nearby

  • Ha My Beach - 17 min walk - 1.4 km
  • An Bang Beach - 20 min walk - 1.7 km
  • Cua Dai Beach - 7 min drive - 5.9 km
  • Hoi An Market - 9 min drive - 6.7 km
  • Hoi An Night Market - 9 min drive - 7.0 km

Getting around

  • Da Nang Station - 22 min drive
  • Da Nang (DAD-Da Nang Intl.) - 36 min drive

Restaurants

  • ‪Bikini Bottom Express Hoi An - ‬16 min walk
  • ‪The DeckHouse - ‬16 min walk
  • ‪Soul Kitchen - ‬16 min walk
  • ‪The Shore Club - ‬16 min walk
  • ‪The Fisherman - ‬18 min walk

About this property

The Pearl Hội An

Luxury hotel on the beach, with outdoor pool
The Pearl Hội An offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

There are 3 meeting rooms available. A children's pool, a fitness centre, and a sauna are also featured at the luxury The Pearl Hội An. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Hoi An hotel.

  • 582 guestrooms or units
  • 5 levels
  • Conference rooms
  • Built in 2019
  • Buffet breakfast (free)
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Terrace
  • Garden
  • Outdoor picnic space
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
  • Dining venue
The Pearl Hội An offers 582 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to balconies. Digital televisions are provided. Bathrooms include a shower, slippers, bidets and complimentary toiletries.

This Hoi An hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. The spa is equipped with a sauna and a steam room. The spa is open daily.

Languages

English, Vietnamese

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Sea Breeze Pool Bar
  • The Pearl Zone

Things to do

  • Beach volleyball
  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Dining table
  • Grocery/convenience store
  • Lifeguards on site
  • Living room
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 3 meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Facials
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • Lift

More

  • 5 floors
  • Banquet hall
  • Built in 2019
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch TV with digital channels

Food and drink

  • Dining table
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Living room
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Pearl Hội An

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 800000.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: VND 800000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay and cash. Long-term renters welcome. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Pearl Hoi Festa Apartments Hoi An
Pearl Hoi Festa Apartments
Pearl Hoi Festa Hoi An
Pearl Hoi Festa
The Pearl Hoi An a Festa Apartment
Pearl Festa Apartments Hoi Hoi An
Pearl Festa Apartments Hoi
Pearl Festa Hoi Hoi An
Pearl Festa Hoi
The Festa Apartments Hoi An
Pearl Hoi Festa Apartment Aparthotel Hoi An
Pearl Hoi Festa Apartment Aparthotel
Pearl Hoi Festa Apartment Hoi An
Pearl Hoi Festa Apartment
The Pearl Festa Apartments Hoi An
The Pearl Hoi An
The Pearl Hội An Hotel
Citadines Pearl Hoi An
The Pearl Hội An Hoi An
The Pearl Hoi An Apartments
The Pearl Hội An Hotel Hoi An

Frequently asked questions

Is parking available at The Pearl Hội An?

Yep, The Pearl Hội An has a free self car park.

How much does it cost to stay at The Pearl Hội An?

As of 10 June 2025, prices found for a 1-night stay for 2 adults at The Pearl Hội An on 10 July 2025 start from AU$104.60, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to The Pearl Hội An?

Yep, The Pearl Hội An is a short 19-minute walk from An Bang Beach. Fun beach activities include volleyball.

Is there a spa on site at The Pearl Hội An?

Yep, there is an onsite spa at The Pearl Hội An. It has a steam room and a sauna. You'll enjoy heaps of services like facials and body treatments.

Does The Pearl Hội An have a pool?

Yep, and guests recommend it! The Pearl Hội An has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What makes The Pearl Hội An a romantic place to stay?

Beachfront dining and romance packages, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at The Pearl Hội An.

Does The Pearl Hội An serve breakfast?

You bet, free buffet breakfast is served daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at The Pearl Hội An?

No, The Pearl Hội An does not offer an airport shuttle service.

Is there a bar or restaurant at The Pearl Hội An?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at The Pearl Hội An?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Pearl Hội An?

No, pets and service animals are not allowed.

The Pearl Hội An Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 123 out of 244 reviews
Rating 8 - Good. 70 out of 244 reviews
Rating 6 - Okay. 35 out of 244 reviews
Rating 4 - Poor. 6 out of 244 reviews
Rating 2 - Terrible. 10 out of 244 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities
Not long after arrival, I walked around the complex and couldn’t figure out what was going on here. The lobby is beautiful, the restaurant and food are really good, the rooms are clean, modern and spacious. Yet, there’s abandoned shops, all through the complex. It turns out that covid decimated that side of it. It’s a really cool place. My kids and I had a great stay. Throw a few dollars into a coffee or two in the shops that are open and encourage it to grow.
Stayed 7 nights in Mar 2025

10/10 Excellent

neil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel needs a bit of work.the.climate plays havoc on the exterior but the staff work hard to keep it clean and tidy great services loved the movie theatre and the staff were beautiful spoke great english much better than my vietnamese so friendly and really enjoyed the conversations especially with ivy on reception viet in the dining room and the.other lasy supervisor.in the dining room her name escapes.me now. Thankyou so much for a wonderful stay
Stayed 11 nights in Feb 2025

8/10 Good

Thanh

Stayed 1 night in Mar 2025

10/10 Excellent

An

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is nice and clean. They also keep their part of the private beach very clean. Staff is helpful and friendly. Will definitely stay here again

8/10 Good

Sophie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We were treated like family

We have just had the most beautiful holiday in Vietnam with my mother and our two young boys. It saddens me to read any bad reviews on the Citadines because they treated us like we were their family. Ok so first thing out the way- yes the place is very quiet, not much going on and lots of empty shop units. It’s facing an abandoned hotel project and I guess it can seem a bit bleak. But I can’t focus on that when the hospitality at this hotel was so superb. James the manager came down to meet us on check in because we were staying for an unusually long time, and he upgraded us from the 3 bedroom apartment we booked to a 5 bedroom 4 bathroom villa with a private pool. As part of the free upgrade he also gave us free spa vouchers to use every single day for the duration of our stay and we also had free laundry every single day- washed dried and pressed bought to our door. All for free. We used the pools (including the big main one) every single day and walked regularly along the huge expanse of beach to eat at local restaurants which had vegan places too. I think most people only stay in Hoi An a few days. What a shame to do that! There is so much to do around the area you should stay for at least a week to enjoy everything there is to see and do. If you’re a family and don’t want to stay in the busy centre of Hoi An which gets a bit much then this has to be worth a try for you- we felt so welcomed and James we can’t thank you enough for everything you did for us xx
Stayed 14 nights in Feb 2025

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The entire staff, especially the general manager, went above and beyond every step of the way. Thank you so much for a great great stay my husband and I really enjoyed everything there.
Stayed 4 nights in Feb 2025

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service
Beautiful grounds. Staff were exceptional. Rooms very cjean
Stayed 6 nights in Feb 2025

8/10 Good

Patrick

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Micayla

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful experience staying here. Thank you for the excellent customer service and making my husbands birthday memorable. We travelled with our two young children and they catered well to the whole family
Stayed 2 nights in Jan 2025

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely resort

We very much enjoyed our stay no complaints
Stayed 4 nights in Feb 2025

10/10 Excellent

Collin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff was great. All the staff are super friendly
Stayed 1 night in Feb 2025

10/10 Excellent

Charles

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Satisfied
Stayed 1 night in Feb 2025

10/10 Excellent

RICHARD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best resort experience we have had. Amazing customer service, super clean, close proximity to Hoi An old town 15mins in taxi. Great food at the restaurant. We stayed in a 3 bedroom apartment with our families 6 and we all loved it. Resort pool was amazing and sensational views. External building Paint work is getting dated but otherwise an amazing stay. We will be back!!
Stayed 5 nights in Jan 2025

6/10 Okay

Sarah

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room was clean and comfortable with a good bathroom and shower. The wifi worked well. The problem with this place is that it is enormous in size and the place is like a ghost town. The shops are all empty and there are areas completely deserted. It is not near any town or shops or alternative dining places within walking distance. As you walk around it is a bit creepy and weird. We shortened our intended stay here as it didn't suit us.
Stayed 5 nights in Jan 2025

8/10 Good

Emilia

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second stay here as our first time was fantastic. Everything was a good as the previous time and the location is fantastic.
Stayed 10 nights in Oct 2024

2/10 Terrible

Lachlan

Disliked: Property conditions & facilities
Stayed 9 nights in Dec 2024

10/10 Excellent

Shahrukh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay amazing service
Stayed 4 nights in Dec 2024

2/10 Terrible

Manula

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel is not well maintained and overall all the facilities dated.
Stayed 2 nights in Dec 2024

10/10 Excellent

Allan

Stayed 7 nights in Nov 2024

8/10 Good

Thuy-An

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel however not much happening in and around the vicinity at lotte. Many shops abandoned and closed. Staff were friendly
Stayed 1 night in Dec 2024

6/10 Okay

Susan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
The resort has the potential to be great, but it is huge and has hardly any guests in it - and the vast majority of the retail spaces are empty. This means it really lacks atmosphere. The staff are lovely and accommodation is clean and neat. The spa is great and provides great valu for money.
Stayed 7 nights in Dec 2024

10/10 Excellent

sally

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

6/10 Okay

Giuseppe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We booked a deluxe room but had a poor view ,we asked for an upgrade and were shown two rooms at no extra charge. We chose a premier ocean view room. Only good thing about this room was the view all amenities were better in deluxe room . PRO’S and CON’S Best thing about this place is the staff , everything was done with smiles and really looked after us ,they could not do enough for us when my wife’s suit case arrived damaged. Premiere ocean view room. Only good thing is the view. Tiny fridge no ice maker and didn’t get cold even though changed out 3 times but deluxe room had full size fridge freezer. Outdoor lounge supplied in living room very uncomfortable better for a real couch as per deluxe room No rain shower as per deluxe room just hand held not a lot of pressure and dies off after a few minutes Pool area . Pool lounges have no Foam Matt’s very hard on back and butt Asked them why not supply them and have no answer Pool towels are small ,old and very thin wornout ,need 2 each time . Pool bar is great not a swim up but has food and drinks made and cocktails are nice Only beer is available for 2 for one happy hour . Beach Beach was filthy with tons of sticks ,plastic and foam washed up all over it No beach area set up at all by the hotel to relax on like other hotels have Shops. Shops are mostly all closed which is a shame there were so many places in the resort to shop before Covid hit but still a couple of small marts and a couple restaurants only.one restaurant
Stayed 11 nights in Nov 2024

10/10 Excellent

sally

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this property. I know there are lots of bad reviews on here but I don’t think it’s as bad as people are saying. Yes it has a lot of empty spaces but I already expected it by reading everyone’s reviews. The room we had was a sea view and it was nice and clean. The washrooms were nice and not smelly at all. I LOVED their Korean Sauna spa and they have a huge gym. Our room was very clean and most of the staff was really nice. We ate at the Korean restaurant 2 nights and both times were really good. The owner/staff was very friendly as well. The front desk team made it special for my mom’s bday and surprised her with cake. (Shout out to tram and nga and everyone else there) The spa staff was always very helpful and kind. (I don’t know their names but they were honestly the sweetest) The housekeeping staff was always cheerful and sweet. The only thing I could think of is they need to train up their breakfast staff as they are often standing around talking, not friendly and not doing their jobs. Also yes they don’t allow food but that’s only heavy smelling food. If you bring most foods it’s fine just not the super smelly stuff. We ended up extending our stay for 1 extra night. I would still recommend this place and also would come back.