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Mercure Danang French Village Bana Hills

4.0 star property
Family-friendly hotel with 5 restaurants and free valet parking

Photo gallery for Mercure Danang French Village Bana Hills

5 restaurants, breakfast, lunch served; local and international cuisine
Deluxe Twin Room, 2 Single Beds
Exterior
Sports facility
Indoor pool, pool loungers

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • All-inclusive
  • Room service
  • Gym
The current price is AU$201
includes taxes & fees
24 June - 25 June

Explore the area

Map
An Son, Hoa Ninh, Da Nang, Da Nang
  • Sun World Ba Na Hills
    ‪1 min walk‬
  • Golden Bridge
    ‪17 min walk‬
  • Ba Na Hills
    ‪32 min drive‬
  • Da Nang (DAD-Da Nang Intl.)
    ‪53 min drive‬

Room options

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds

Family Room, Multiple Beds

Highlights

Soundproofed
Individually furnished
Air conditioning
Free cots/infant beds
Plasma TV
Renovated in 2022
Blackout curtains
Ceiling fan
  • 28 sq m
  • Sleeps 6
  • 4 Single Beds

View all photos for Suite, 1 King Bed, City View

Suite, 1 King Bed, City View

Suite, 1 King Bed, City View

Highlights

Soundproofed
Individually furnished
Air conditioning
Free cots/infant beds
Plasma TV
Renovated in 2022
Blackout curtains
Ceiling fan
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, Multiple Beds (1 King & 1 Twin Bunk Bed)

Family Room, Multiple Beds (1 King & 1 Twin Bunk Bed) | View from room

Family Room, Multiple Beds (1 King & 1 Twin Bunk Bed)

Highlights

Soundproofed
Individually furnished
Air conditioning
Free cots/infant beds
Plasma TV
Renovated in 2022
Blackout curtains
Ceiling fan
  • 30 sq m
  • Sleeps 6
  • 2 King Beds and 1 Single Bunk Bed

Executive Suite, 1 King Bed

Highlights

Soundproofed
Individually furnished
Air conditioning
Free cots/infant beds
Plasma TV
Renovated in 2022
Blackout curtains
Ceiling fan
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds

Highlights

Soundproofed
Individually furnished
Air conditioning
Free cots/infant beds
Plasma TV
Renovated in 2022
Blackout curtains
Ceiling fan
  • 22 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, Multiple Beds

Deluxe Room, Multiple Beds

Deluxe Room, Multiple Beds

Highlights

Soundproofed
Individually furnished
Air conditioning
Free cots/infant beds
Plasma TV
Renovated in 2022
Blackout curtains
Ceiling fan
  • Sleeps 5
  • 1 King Bed and 1 Single Bed

View all photos for Standard Room, 1 King Bed

In-room safe, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Air conditioning
Heating
Free cots/infant beds
Plasma TV
Renovated in 2022
Ceiling fan
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds

Highlights

Soundproofed
Individually furnished
Air conditioning
Free cots/infant beds
Plasma TV
Renovated in 2022
Blackout curtains
Ceiling fan
  • 25 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Room, 1 King Bed

In-room safe, individually furnished, desk, laptop workspace

Superior Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Air conditioning
Free cots/infant beds
Plasma TV
Renovated in 2022
Blackout curtains
Ceiling fan
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Air conditioning
Free cots/infant beds
Plasma TV
Renovated in 2022
Blackout curtains
Ceiling fan
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Duplex)

Suite, 1 King Bed (Duplex)

Suite, 1 King Bed (Duplex)

Highlights

Soundproofed
Individually furnished
Air conditioning
Free cots/infant beds
Plasma TV
Renovated in 2022
Ceiling fan
Blackout curtains
  • 40 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Twin Room, 2 Single Beds

Deluxe Twin Room, 2 Single Beds

Deluxe Twin Room, 2 Single Beds

Highlights

Soundproofed
Individually furnished
Air conditioning
Free cots/infant beds
Plasma TV
Renovated in 2022
Blackout curtains
Ceiling fan
  • 30 sq m
  • Sleeps 3
  • 2 Single Beds

About the area

Da Nang

A family-friendly stay in Da Nang awaits you at Mercure Danang French Village Bana Hills. Within steps you'll find Sun World Ba Na Hills and Golden Bridge within a 15-minute stroll. Highlights at this hotel include 5 restaurants, 3 coffee shops/cafes and an indoor swimming pool. .The buffet restaurant, La Crique, serves local and international cuisine and is open for breakfast, lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, sauna, kids' swimming pool and pool loungers. Meeting rooms and a 24-hour business centre are among the business amenities offered. Added amenities include free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also free valet parking, along with the convenience of an airport shuttle. .In the area of this 4-property class Hoa Vang hotel, you'll find Ba Na Hills.

What's nearby

  • Sun World Ba Na Hills - 1 min walk - 0.0 km
  • Linh Ung - Ba Na Pagoda - 13 min walk - 1.2 km
  • Golden Bridge - 17 min walk - 1.4 km
  • Ba Na Hills - 32 min drive - 14.0 km
  • Ba Na Hills Cable Car - 33 min drive - 13.7 km

Getting around

  • Ga Thanh Khe Station - 41 min drive
  • Da Nang (DAD-Da Nang Intl.) - 74 min drive

Restaurants

  • ‪Beer Plaza - ‬17 min walk
  • ‪Little Tokyo - ‬14 min walk
  • ‪Starbucks - ‬15 min walk
  • ‪Tru Vu Teahouse - ‬18 min walk
  • ‪La Taverne Bar - ‬15 min walk

About this property

Mercure Danang French Village Bana Hills

Family-friendly hotel with 5 restaurants and free valet parking
Some rates at Mercure Danang French Village Bana Hills are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Mercure Danang French Village Bana Hills offers its guests a kids' pool, an indoor pool, a sauna, and a fitness centre. There are 5 restaurants and 3 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A 24-hour business centre and meeting rooms are available. A library, a terrace, and an arcade/games room are also featured at the family-friendly Mercure Danang French Village Bana Hills. An area shuttle within 40 kilometres, a theme park shuttle and a round-trip airport shuttle are available for a fee. Self parking and valet parking are free. A complete renovation of Mercure Danang French Village Bana Hills was completed in January 2022.

Smoking is allowed in designated areas at this 4-star Da Nang hotel.

  • 461 guestrooms or units
  • 5 levels
  • 7 buildings
  • 5 dining venues
  • 3 coffee shops
  • Conference rooms
  • Built in 2016
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
Mercure Danang French Village Bana Hills offers 461 air-conditioned accommodations with a safe and complimentary bottles of water. Each accommodation is individually furnished. Plasma televisions come with cable channels. Bathrooms include baths or showers, slippers, designer toiletries and complimentary toiletries.

This Da Nang hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English, Thai, Vietnamese

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 40 kilometres
  • Theme park shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: VND 519,000 for adults and VND 235,000 for children
  • 3 coffee shops/cafes
  • 5 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Cafe Postal
  • L'Etable
  • La Crique
  • Le Grenier
  • Maison Du Roi

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Gym
  • Indoor pool
  • Library
  • Mini golf
  • Sauna
  • Steam room

Family friendly

  • Arcade/game room
  • Art supplies
  • Children's games
  • Children's pool
  • Free cot
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Outdoor furniture
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 100% renewable energy
  • 5 floors
  • 7 buildings
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - January 2022
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 4:30 PM
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must transfer via Shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests must arrange transfers via cable car (surcharge) to the property, which is located at the top of a hill. To guarantee transfers, guests must contact the property immediately after booking.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Mercure Danang French Village Bana Hills

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately VND 519000 for adults and from VND 235000 for children
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and cash. This property uses a grey water recycling system.
    This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Mercure Danang French Village Bana Hills Hotel Hoa Vang
Mercure Danang French Village Bana Hills Hotel
Mercure Danang French Village Bana Hills Hoa Vang
Mercure Danang French Village Bana Hills Hotel Hoa Vang
Mercure Danang French Village Bana Hills Hoa Vang
Hotel Mercure Danang French Village Bana Hills Hoa Vang
Hoa Vang Mercure Danang French Village Bana Hills Hotel
Mercure Danang French Village Bana Hills Hotel
Hotel Mercure Danang French Village Bana Hills
Mercure Danang French Village Bana Hills Hotel
Mercure Danang French Village Bana Hills Da Nang
Mercure Danang French Village Bana Hills Hotel Da Nang

Frequently asked questions

What is the cancellation policy at Mercure Danang French Village Bana Hills?

Mercure Danang French Village Bana Hills offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Danang French Village Bana Hills?

As of 9 June 2025, prices found for a 1-night stay for 2 adults at Mercure Danang French Village Bana Hills on 24 June 2025 start from AU$200.59, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Danang French Village Bana Hills?

Yep, Mercure Danang French Village Bana Hills has a free self car park and free valet parking.

Are there any beaches close to Mercure Danang French Village Bana Hills?

The closest beach to Mercure Danang French Village Bana Hills is My Khe Beach (28.6 km).

Does Mercure Danang French Village Bana Hills have a pool?

Mercure Danang French Village Bana Hills has an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Mercure Danang French Village Bana Hills?

Mercure Danang French Village Bana Hills features an indoor pool, a steam room and 5 restaurants.

Is Mercure Danang French Village Bana Hills family-friendly?

You bet! With amenities such as a children's pool and an arcade, as well as art supplies and free infant beds in the guestrooms, it's no surprise that Mercure Danang French Village Bana Hills is a hit with families.

Does Mercure Danang French Village Bana Hills serve breakfast?

You bet, buffet brekkie is available daily between 6:30 AM and 10:00 AM.

Is there a free airport shuttle available at Mercure Danang French Village Bana Hills?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Mercure Danang French Village Bana Hills?

Yep, they've got a lounge bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Mercure Danang French Village Bana Hills?

Check-in begins at 2 PM. Check-out time is 10:30 AM.

Are pets allowed at Mercure Danang French Village Bana Hills?

No, pets and service animals are not allowed.

Mercure Danang French Village Bana Hills Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 411 out of 916 reviews
Rating 8 - Good. 297 out of 916 reviews
Rating 6 - Okay. 126 out of 916 reviews
Rating 4 - Poor. 43 out of 916 reviews
Rating 2 - Terrible. 39 out of 916 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Martena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing experience

Great stay at Ba Na Hills! Highly recommend ❤️❤️ service was excellent-we were lucky w good weather - everything was provided -
Stayed 2 nights in Mar 2025

10/10 Excellent

TAM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I like the best about this property, it has a medical staff because my wife has food poisoning and the nurse came to our room within 10 minutes and took care of her. I was really impressed with this service at no extra cost.
Stayed 2 nights in Mar 2025

8/10 Good

An

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The theme is an old French village, and the architecture reflects that. However, I wish the room had been bigger and cleaner. We can smell sewage every time we got back from our exploration which is a huge minus. The property itself is very pretty and huge. You'll need at least 2 days to fully explore. That said, it's up on the mountains, and the cable cars to get down stop operating around 4:30pm, I believe, which doesn't give you the option to leave for dinner elsewhere, and you're stuck with what they have to offer, which is a total of probably 3 restaurants that operate til 9pm since the rest of the place closes down at the same time the last cable car leaves. Food is alright, I'd say 6.5/10, and overpriced. Come for the architecture, not for the food

10/10 Excellent

Melanie

Stayed 1 night in Mar 2025

2/10 Terrible

Warren

Travelled with partner
The A/C did not cool the room at all. 23.5 C all night was difficult to sleep. They provided a room that was accessible only by using stairs. This was not mentioned when we booked.
Stayed 1 night in Mar 2025

8/10 Good

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are so glad we stayed up here to fully enjoy the grounds of the park when the majority of the tourists leave down the cable car for the day. It allowed us to explore and take the most amazing photos. Checkin however was fairly disorganized. The room was well appointed but definitely not sound proofed as we could hear the baby next door crying as if it was in our room. Since it was just one night it was something we could deal with. We booked the deluxe king and my parents booked a standard - spend the extra $30 and get the deluxe.
Stayed 1 night in Mar 2025

8/10 Good

Crystal, Gainesville

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the beauty surrounding the property. It’s a majestic place with something new to see around every corner. My room itself was clean with modern conveniences however the humidity that collects inside kept everything damp. I had to keep the window open for hours at a time to dry out my bedding which isn’t the hotels fault made my time inside not as enjoyable. I’m sure that if visited during another season it probably wouldn’t have been an issue. Overall I really enjoyed my stay.
Stayed 2 nights in Feb 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, the room was clean comfortable with a nice bed and bathroom. The staff were friendly and helpful and the breakfast had many options and was very tasty. I would highly recommend staying at this hotel for early access to the Golden Bridge before the crowds start to arrive and also access to the other attractions during the evening.
Stayed 1 night in Feb 2025

8/10 Good

Chutchatorn

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff are extremely helpful in helping with transportation services.
Stayed 1 night in Feb 2025

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My primary criticism was with the check-in process. Arrival at the base of resort, and initial check-in there was very efficient. No complaints there. The problem was when I arrived off the the tram. I had no clear idea of where to go to find the hotel main reception, though I had a a vague idea from google maps for the area. There is absolutely no signage at the exit of the tram. I stumbled upon an "entrance" that was marked as Mercure Hotel, so I entered. This was the second floor so I took the elevator to ground floor, hoping to find the reception. The elevator opened to a chaos of luggage and people sitting around, being serviced by one young lady at a a small desk. I figured this couldn't be the "main" reception area for the hotel (turns out it wasn't) but neverheless tried to check-in here. I eventually was able to check-in though my room was in their "main" building and was eventually escorted there by one of the "bellboys". So here's what I didn't know, and strong suggestions for the hotel to help out with customer check-in. One: it is not clear on your website or in any of your communications that the Mercure Hotel is actually several buildings, with names such as Hotel de Nice, Hotel de Marseille, Hotel de Paris (main), Hotel de Toulouse, and I might be missing one. Dear management, please provide a suitable map on your website identifying ALL your hotel buildings, and clear instructions as to where to go upon exiting the usual tram.
Stayed 1 night in Feb 2025

10/10 Excellent

Jackie, australind

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Besides the weather we loved this stay. The area was just magical, the food was great but unfortunately the weather wasn’t good so a lot of the attractions and restaurants were closed
Stayed 2 nights in Feb 2025

6/10 Okay

Kun Lam Ivan

Disliked: Room comfort

no disposable sleepers,

Stayed 1 night in Feb 2025

8/10 Good

Brett

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Older room, great shower, bed and location
Stayed 1 night in Feb 2025

10/10 Excellent

Christina

Travelled with group

Beautiful

Absolutely amazing. Didn’t want to leave.
Stayed 1 night in Feb 2025

10/10 Excellent

Frazer &

Liked: Cleanliness
Stayed 1 night in Jan 2025

10/10 Excellent

Bee

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property but lack of direction. Highly recommended for family and there is lots to do.
Stayed 1 night in Jan 2025

2/10 Terrible

Rosa

Disliked: Cleanliness, staff & service, property conditions & facilities
Honest Review of Mercure Hotel bana hills 👎 I recently stayed at the Mercure Hotel Bana hills and unfortunately, my experience did not meet expectations. The check-in process was frustrating, as we were passed around between hotel staff with little guidance or assistance. This lack of direction continued when we were sent to the Sunworld cable car, where we were unexpectedly yelled at by a staff member (which I understand is not part of the hotel, but still left a negative impression). Once on the cable car, we were not provided with any instructions or follow-up, leaving us feeling uncertain and unprepared. Upon arrival in our room, I found it to be underwhelming. There was visible mold in the shower, which is a concerning cleanliness issue. Additionally, I was surprised to learn that basic amenities, like mineral water, are not provided as part of the stay and come at an additional charge. This seems like a standard offering in most hotels, so I found this policy frustrating. The rooms are also not soundproof, which made for a less restful stay, as outside noise was easily heard. As for the buffet breakfast, it lacked variety, and after five days, the offerings remained exactly the same each morning, which felt repetitive and unappetizing. Overall, this experience fell short of what I expected, and I would not recommend this hotel based on my stay. There were several areas, including service, cleanliness, and amenities, that need significant improvement.
Stayed 5 nights in Jan 2025

8/10 Good

Hong Cam, Vancouver

Good
Stayed 1 night in Jan 2025

10/10 Excellent

Kabbiean Crossley

Liked: Staff & service
Stayed 1 night in Jan 2025

6/10 Okay

Cindy

Travelled with family and small children
Liked: Cleanliness
The location drew us to the property, however check in and particularly check out process was dreadful. No clear communication from staff and everything had to be requested for twice before reception staff remembers to complete the task (locating my luggage, checking room for check out finalisation, and for support to travel down the mountain). Facilities were underwhelming and I get the impression that everything was treated as transactional and not a great customer experience was being prioritised by reception staff. I stood in front of 2 staff, both looked more senior than the others, behind the reception desk upon check out just to be ignored by both who looked like they were too busy in training to acknowledge me and offering support. My only praise is for the men helping with handling of baggages. They were all friendly and very helpful. Not an experience I was expecting from Mercure.
Stayed 1 night in Jan 2025

8/10 Good

JADESOLA

Stayed 1 night in Jan 2025

4/10 Poor

Janet

Travelled with family
Disliked: Staff & service, room comfort
Stayed 3 nights in Dec 2024

8/10 Good

Tuyen

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Jan 2025

6/10 Okay

Sherwin

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The receptionist at this hotel were all rude! They were understaffed and had huge lines! The rooms were okay but the information about the cable cars needs to be updated. You can still get to the hotel via a cable card after 5pm, you just need to walk more. Cable cars close sound 9 or 10 pm. Also it stated reception check in hours are until 5pm which is false.
Stayed 1 night in Dec 2024

8/10 Good

Dinh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, would love to visit this place again in summer as it was too foggy and wet at the time we were there.
Stayed 1 night in Dec 2024