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4.7 out of 5

"We enjoyed our stay at Hotel Sincerity. The kids enjoyed the pool which is quite large. There was some construction work next door which took away fro ... " More

By a verified traveller on Tue 22 Jan 2019

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Hotel Description

Hoian Sincerity Hotel & Spa places you in the center of Hoi An, within just a 15-minute stroll of Chuc Thanh Pagoda and Phuoc Lam Pagoda. Highlights at this hotel include in-room free WiFi, free Internet, and balconies.

A day of pampering can include massages, body wraps, and reflexology. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the outdoor swimming pool, gym, sauna, and kids' swimming pool. Added amenities include free WiFi in public areas and a snack bar/deli. Each morning cooked-to-order breakfast is served between 7:30 AM and 10:00 AM. There's also the convenience of a free area shuttle.

With a stay at this 4-star Hoi An City Centre hotel, you'll be 20.9 km (13 mi) from My Khe Beach.

Superior Room, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$52* Per night/room 11 Aug. - 12 Aug.

Deluxe Double Room, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Junior Double Room, Balcony, City View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Suite, Balcony

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Twin Room, Balcony, City View

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 3 Max

Superior Twin Room, Balcony

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 3 Max

Hoian Sincerity Hotel & Spa ratings based on 3 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hoian Sincerity Hotel & Spa

Everyone (3)
4 out of 5
We enjoyed our stay at Hotel Sincerity. The kids enjoyed the pool which is quite large. There was some construction work next door which took away from the ambiance but the hotel staff advised us of the construction when we arrived. We were also given vouchers for a free 10 min foot massage which was much appreciated. The hotel is located about 2km from the old town and 3km from the beach. Both quite walkable but we also used the shuttle bus the hotel provided, albeit at odd times.

Posted by on 22 Jan. 2019

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5 out of 5

exceptional staff

Location: everything is nearby
The staff at the hotel,led by Hannah-the front desk manager are excellent. Hannah guided her staff to provide exceptional service. They were all very friendly. Hannah and her team arranged our day tours for us- they were very enjoyable. we did a cooking class and tour to My Son. Hannah also arranged our transfer, with sight seeing and accommodation in Hue. The team were very interested in ensuring we had a wonderful stay and provided excellent suggestions. Their English is excellent. This is a great location and very nice hotel, and fabulous service.

Posted by , from Darling Point, Sydney on 18 Oct. 2017

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5 out of 5

Nice hotel

Was pretty happy with this accom, cost etc. Can walk into main part of Hoi An or get a cab. Nice and clean, pretty good breakfast.

Posted by , from b on 2 Apr. 2017

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About the Hoian Sincerity Hotel & Spa

Location No1 Le Dinh Tham, Hoi An, Quang Nam Province

Property Features

Hoian Sincerity Hotel & Spa offers its guests a children's pool, an outdoor pool, a sauna, and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. WiFi and wired Internet are free in public spaces. Spa services, tour/ticket assistance, and barbecue grills are also featured at the business-friendly Hoian Sincerity Hotel & Spa. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. Smoking is allowed in designated areas at this 4-star Hoi An hotel.

  • 1 building
  • 70 guestrooms or units
  • 5 levels
  • Built in 2015
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • BBQ grill(s)
  • Newspapers for purchase
  • Fireplace in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Free area shuttle
  • Snack bar/deli
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Transport

  • Property shuttles: Free area shuttle, beach shuttle, and shopping center shuttle; airport pick-up

Room Amenities

Hoian Sincerity Hotel & Spa offers 70 air-conditioned accommodations with computers and minibars. Rooms open to balconies. Accommodations offer separate sitting areas. 32-inch LED televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Separate bedroom
  • Sitting area
  • Minibar
  • Computer
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:30 AM to 10:00 AM.

Hoian Sincerity Hotel & Spa has a restaurant on site.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Body wraps
  • Body scrubs
  • Massages
  • Reflexology

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Hoian Sincerity Hotel & Spa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for VND 345000.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts Visa, Mastercard, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free: Maximum age 3
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: VND 100000 for adults and VND 50000 for children (approximately)
  • Airport shuttle fee: VND 400000 per vehicle
  • Rollaway bed fee: VND 345000.0 per night
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hoian Sincerity Hotel Hoi An
  • Hoian Sincerity Hotel
  • Hoian Sincerity Hoi An
  • Hoian Sincerity
  • Hoian Sincerity & Spa Hoi An
  • Hoian Sincerity Hotel & Spa Hotel
  • Hoian Sincerity Hotel & Spa Hoi An
  • Hoian Sincerity Hotel & Spa Hotel Hoi An

You should know

  • Up to 2 children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.