8/10 Good
Dolours
16 May 2024
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful rooms and hotel overall.
Seemed very understaffed which led to a worne out yet business like/ brisk attitude of reception staff. They did not demonstrait any interest in me our my stay.....just delivered information without a smile or friendly service both at arrival or departure. Wait staff were very obviously run off their feet....took 45 mins to get 1st course.. and the staff kept having to apologise for delays both at lunch and again at dinner and unavailabilityof items on menu.Kitchen needs an upgrade of staff......i was served a ' green curry' which clearly had food colouring added!!!!???? And menue seemed very boring ....especially when reflected on the choices of local fish etc we got offered in next 2 hotels.
Only a lift to one floor and then 2 sets of stairs to negotiate.....which at 66 yrs old and with mobility issues was difficult.....perhaps improve the lifts to all floors or have a concierge available.
Time to ask why staff so unhappy in their jobs!!!
I would return and recommend to both overseas and local family and friends, if these improvements were evident, as rooms were luxurious and wonderful beds and pillows which are so important for longhaul overseas travellers.
.
Dolours
Stayed 1 night in May 2024