2/10 Terrible
Dylan
9 Mar 2025
Disliked: Staff & service, property conditions & facilities
Don't go here! Sketchy check in system!
I recommend staying anywhere else in Manitou springs. The owner is running this on a shoestring budget. I think it's a one man show there is no front desk so they make you download an app just to check in and access your room. The owner called (from an Texas phone number) 1 hour before our check in and said we need to sign the agreement before we can check in and that they had already gone home for the day at 3pm, we had never received an email though. The owner attempted to send it to my wife and myself, we tried multiple phone numbers and emails and could not get anything. The owner said they couldn't do anything for us and would not give us access to our room even when we offered to provide cash or card directly. They insisted we cancel the reservation we made and make it again directly on their website. Very stressful to show up and find out you might not have a place to stay. The owner refused to tell us the booking ID they had which apparently differed from ours. We were eventually able to get a different booking ID from calling our booking agency and this let us in. The app was horrible and difficult to use and completely non functional on the doors or for check out. We had to use the code to get in, it felt very cheap and there is no deadbolt.
The actual rooms were fine, almost no other guests,they recently renovated but clearly on a budget corners were literally cut. The shower door was upside down, instructions were left on the toilet, exposed wiring.Don't go here!
Dylan
Stayed 1 night in Mar 2025
