2/10 Terrible
Maya
Travelled with family
28 July 2025
Disliked: Property conditions & facilities, room comfort
Hot and miserable. Old run down hotel
The room was miserably hot. Ac was on in the sitting area but not the bedroom. They sent maintenance up to switch on the AC manually. I called again 30 min later that’s there’s no diff. He came back up and basically shouted at us that it takes 45 min. We went out to dinner and came back at 10:30pm praying our room was cold and wouldn’t have to switch rooms. Ya …. Nope. HOT. Went down to front desk they gave me a diff room. Went there to find out it’s a king not the 2 doubles. Went back down got a diff room key. turned on the AC …. Waited
10 minutes …. NOTHING. I called down she said she would send someone. At this point my husband and 4 exhausted kids have gotten our luggage to the new HOT room.
It’s 12am. I call down again that no one has come. A new guy picks up and says maintenance has gone for the day. So I’m like so what now? He gets me another room…. We move again. ALSO HOT. so I paid money for me and 4 kids to cram into a sofa bed since that was the coolest place in the room. My husband on a chair. Baby who is 15 months kept waking up all night because she was sweating. This has been the WORST experience. It’s an old hotel and if you know you have guests coming the AC SHOULD BE ON AND COLD! Plus the water shuts off at 10:30 cus they have some major pipe being fixed. So can’t ask for a late checkout for the kids to go to the pool. So what was the point of staying at a Hilton?!
Maya
Stayed 1 night in Jul 2025
