Marriott Hotels & Resorts - accommodation in Cincinnati

Staff not helpful. Restaurant/bar closed. Why? “Because it is”. Need permission to get a drink at the 18th floor restaurant. Rude dude had to ask for permission again once we got there. Elevators super scary. Press up, plan to go down. Press up plan on going down or being stuck on the the 4th floor with the alarms going off. The pool was closed for what looked like an extended period of time. Don’t let the picture online fool you. This place is “run down”. Many guests reported seeing bugs in their room. The staff said “ok”. Let’s not forget the smell of marijuana throughout the entire facility. Even from workers. Once we returned from the concert we packed our bags and didn’t even stay for the night. We couldn’t get out of there fast enough. DO NOT RECOMMEND. Run. Find another place quick!

Staff was incredible and extremely friendly at front desk. Room was perfect and flawless.

The hotel is in a good location, unfortunately we only had our room cleaned once while staying four nights. The room was always pretty warm, I also requested to switch rooms because we had a door that had access to another room but they denied my request saying that they didn’t have any more rooms. We were awakened by the next door guest alarm every morning and snooze at least twice. For the price you are paying for this hotel, you should get better service. The swimming pool was dirty. I won’t recommend this hotel, look for another place.