6/10 Okay
Stephen
29 Sept 2025
Liked: Cleanliness, room comfort
Disliked: Staff & service
Toilet not working
Our toilet would not flush properly. We called the front desk about the issue and they wanted us to come down to the desk and get a plunger to fix the problem. We asked if someone could fix the problem and that was the solution. When we asked about moving to another room, they wanted to have us pay an upcharge since there were no rooms left like ours, only an upgraded room. We refused and sat in disbelief that they were not willing to take care of a guest with this type of problem. They came up to plunge the toilet themselves, but the toilet still did not work properly. We saw another guest in the elevator with a plunger in his hands, so we were not the only ones experiencing this problem. We will never stay here again because of the poor management, not caring about the guests, and having to stay in a room with a non-functioning toilet.
Stephen
Stayed 2 nights in Sep 2025