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El Gran Maya at Chichen Itza

Property class: 4.5

Photo gallery for El Gran Maya at Chichen Itza

A swimming pool with lounge chairs and umbrellas, surrounded by lush greenery and a thatched-roof building.
A well-lit thatched-roof building surrounded by lush greenery and a manicured lawn.
A thatched-roof house with a balcony, surrounded by lush greenery and a swimming pool.
A room with a bed under a thatched roof, a wooden nightstand with a lamp, and a small plant.
A pond with lily pads surrounded by lush greenery and palm trees.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is AU$220
includes taxes & fees
9 Sept - 10 Sept

Explore the area

View map
Carretera Merida-Cancun, Km 120, In the heart of Chichen Itza, Chichen Itza, YUC, 97752
  • Place, Pre-Hispanic City of Chichen-Itza
    ‪3 min walk‬
  • Place, El Caracol
    ‪3 min walk‬
  • Place, Pyramid of Kukulkan
    ‪10 min walk‬

Room options

View all photos for Superior Suite, 1 King Bed

A hotel room with a bed, a balcony, a ceiling fan, and a painting on the wall.

Superior Suite, 1 King Bed

  • Park view
  • 70 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Suite, 2 Double Beds

A hotel room with a large bed, a smaller bed, a desk with a TV, a balcony with a view of greenery, and a ceiling fan.

Superior Suite, 2 Double Beds

  • Park view
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Royal Bungalow, 2 Double Beds

A room with two beds, a wooden bench, a ceiling fan, and a decorative door.

Royal Bungalow, 2 Double Beds

  • Garden view
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

About the area

Chichen Itza

A luxury stay in Chichen Itza awaits you at El Gran Maya at Chichen Itza. Within just a 10-minute stroll, you'll find El Caracol and Pyramid of Kukulkan. Highlights at this family-friendly lodge include 3 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at Temazcal can include massages, body scrubs and mani/pedis. At the lodge's own lounge bar, you can stop for a drink. Enjoy access to ecotours, horse riding/hire and bike hire. Business travelers can take advantage of meeting rooms and a business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning full breakfast is served between 8:00 AM and noon. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 4.5-property class Chichen Itza lodge, you'll be 1.8 km (1.1 mi) from Pre-Hispanic City of Chichen-Itza and 3.6 km (2.2 mi) from Cenote Ik kil.
View more Lodges in Chichen ItzaOpens in a new window

What's nearby

  • Pre-Hispanic City of Chichen-Itza - 3 min walk - 0.3 km
  • El Caracol - 3 min walk - 0.3 km
  • Court of the Thousand Columns - 8 min walk - 0.7 km
  • Pyramid of Kukulkan - 10 min walk - 0.9 km
  • Red House (El Chichanchob) - 13 min walk - 1.1 km

Restaurants

  • ‪Pueblo Maya - ‬4 min drive
  • ‪Taco Maya - ‬11 min walk
  • ‪Hacienda Xaybe'h D'Camara - ‬5 min drive
  • ‪Chilam Balam - ‬7 min drive
  • ‪La Gran Chaya - ‬6 min drive

About this property

El Gran Maya at Chichen Itza

El Gran Maya at Chichen Itza offers its guests 2 outdoor swimming pools. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. Spa services, a terrace, and barbecue grills are also featured at the luxury El Gran Maya at Chichen Itza. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This 4.5-star Chichen Itza lodge is smoke free.

  • 38 guestrooms or units
  • 3 dining venues
  • Conference rooms
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Television in lobby
  • ATM
  • On-site shopping
  • No smoking on site
  • Bar or lounge
  • Coffee shop
El Gran Maya at Chichen Itza offers 38 accommodations with minibars and a safe. Rooms open to furnished patios. This individually decorated and furnished accommodation has separate sitting areas and includes desks. Beds feature premium bedding. 30-inch flat-screen televisions come with satellite channels.

Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and a ceiling fan. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Temazcal has massage/treatment rooms. Services include facials, body scrubs, body treatments and manicures and pedicures. The spa is open daily.

Similar properties

A resort with a large swimming pool, multiple buildings with balconies, and lush greenery.
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  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
4.9 out of 5, Exceptional, 165 reviews
The price is AU$125
includes taxes & fees
26 Sept - 27 Sept
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Onsite parking available only on request
  • Free secured, uncovered self parking on site
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 8:00 AM to noon for a fee: MXN 488 for adults and MXN 488 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Billiards/pool table
  • Ecotours
  • Full-service spa
  • Hiking/biking trails
  • Horseback riding/rentals
  • Shopping
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • In-room babysitting
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift (single-level property)

More

  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 30-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at El Gran Maya at Chichen Itza

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately MXN 488 for adults and from MXN 488 for children
  • Airport shuttle fee: MXN 6300 per vehicle (return)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Chichen Itza Lodge
Lodge Chichen Itza
The Lodge At Chichen Itza Hotel
The At Chichen Itza
The Lodge at Chichen Itza Lodge
The Lodge at Chichen Itza Chichen Itza
The Lodge at Chichen Itza Lodge Chichen Itza

Frequently asked questions

What is the cancellation policy at El Gran Maya at Chichen Itza?

El Gran Maya at Chichen Itza offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at El Gran Maya at Chichen Itza?

As of 8 Sept 2026, prices found for a 1-night stay for 2 adults at El Gran Maya at Chichen Itza on 9 Sept 2026 start from AU$220, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at El Gran Maya at Chichen Itza?

Yep, El Gran Maya at Chichen Itza has a free self car park.

Is there a spa on site at El Gran Maya at Chichen Itza?

Yep, Temazcal is available for guests. You'll enjoy heaps of services like body scrubs, facials and body treatments.

Does El Gran Maya at Chichen Itza have a pool?

El Gran Maya at Chichen Itza has 2 outdoor swimming pools.

What luxury perks are available at El Gran Maya at Chichen Itza?

El Gran Maya at Chichen Itza features 2 outdoor pools, a full-service spa and 3 restaurants. All guestrooms come with Private jetted baths and premium bedding.

What makes El Gran Maya at Chichen Itza a romantic place to stay?

Al fresco dining and a lounge bar, as well as Jetted bath and premium bedding in the guestrooms, help set the scene for a romantic weekend at El Gran Maya at Chichen Itza.

Is El Gran Maya at Chichen Itza family-friendly?

You bet! With amenities such as 2 outdoor pools and laundry facilities, as well as childcare services in the guestrooms, it's no surprise that El Gran Maya at Chichen Itza is a hit with families.

Are there hot tubs in the rooms at El Gran Maya at Chichen Itza?

No, but there are Jetted bath in the guestrooms.

Does El Gran Maya at Chichen Itza serve breakfast?

Yep, full breakfast is on offer daily between 8:00 AM and noon.

Is there a free airport shuttle available at El Gran Maya at Chichen Itza?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at El Gran Maya at Chichen Itza?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at El Gran Maya at Chichen Itza?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at El Gran Maya at Chichen Itza?

No, pets and service animals are not allowed.

El Gran Maya at Chichen Itza Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 137 out of 224 reviews
Rating 8 - Good. 66 out of 224 reviews
Rating 6 - Okay. 11 out of 224 reviews
Rating 4 - Poor. 6 out of 224 reviews
Rating 2 - Terrible. 4 out of 224 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Sowmya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hacienda property is spectacular. The lush tropical surroundings and the pool is extremely beautiful and so very relaxing. The restaurant is fantastic with plenty of local Mayan dishes both for meat eaters and vegetarians and vegans. The rooms are very comfortable with lots of traditional Spanish colonial accents. Lastly, the hotel staff is superb..very polite welcoming and helpful! Best hotel I have stayed at. Super relaxing rejuvenating stay.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Uniquely, beautiful property both the grounds and buildings! I highly recommend staying there.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean. The setting was absolutely beautiful. The food was excellent. The pools were very nice. The staff are super dedicated. Great place.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Lilia

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and staff was courteous and very helpful. The property was very unique and beautiful.
Stayed 2 nights in Jan 2026
Verified review

4/10 Poor

Ward

Disliked: Cleanliness
Old hotel, my grandparents had better facilities during war.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
Property is large with plenty of natural space. They are renovating the buildings with 14 of the 36 units completed.
Stayed 3 nights in Nov 2025
Verified review

6/10 Okay

Hermes

Liked: Cleanliness, staff & service, amenities
The assigned room had no TV or Internet signal. Due to overall power shortage in the Yucatan peninsula we had a room upgrade. This room had TV and Internet signal.
Stayed 1 night in Sep 2025
Verified review

2/10 Terrible

Gert

One day before our arrival we received following message: Dear Guest, We would like to inform you that, due to irregular resolutions issued by the authorities of the State of Yucatan, The Lodge at Chichén Itzá has been forced to temporarily suspend its operations. Our legal team is taking all necessary actions to remedy this situation and reopen our doors in the shortest time possible. In the meantime, we have secured your stay by automatically transferring your reservation to the Chichén Itzá Hotel. If you prefer to cancel your reservation due to ..... We paid a lot of money to stay so close to one of the "7 world wonders". Luckily, Hotels.com (expedia) is taking care of this issue and clarifying current situation including a refund for us. It would have been the highlight of our 17 days Mexico holidays. We booked all nights at four different lications via Hotels.com, a hotel site I really can recommend.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort stay was amazing and genuinely beyond my expectations. The jungle atmosphere is the whole experience—peaceful, romantic, and nearly effortless from check-in to checkout. If you’re expecting a brand-new, ultra-modern “2025-built” 5-star resort, you’re missing the point of staying within about 1,000 feet of Chichén Itzá and being immersed in nature. The entire site was very clean, and the beds were super comfortable. The staff were nothing but welcoming—friendly and they sparked conversations in a natural way without ever being obtrusive. Service felt easy and relaxed, which is exactly what we wanted. The food was right in line with what we hoped for—solid 4–5 star quality. We stayed in a lodge with a single bed, and the air conditioning was more than adequate (honestly, it was set too cold when we arrived—nice problem to have). No real need for an alarm clock if you sleep with the windows open—the natural sounds are the perfect wake-up call. We visited at the end of February and avoided crowds completely—only about 4–5 cars in the parking lot. It’s far enough from the hustle and bustle of Cancun to truly unwind. I would return without a doubt, and I definitely recommend it to anyone looking for a relaxing, romantic stay in a unique jungle setting near Chichén Itzá.
Authentic craftsmanship everywhere!
Thatched roof with fan
Cozy, romantic resturant on-site
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Ambar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at The Lodge at Chichen Itza was such a unique and memorable experience. It feels surreal to be so close to the ruins, surrounded by history and completely immersed in nature — you really feel like you’re in the middle of the jungle. The grounds are absolutely beautiful, with a classic hacienda style and tons of lush plants everywhere you look. Even though the property is going through some updates, it didn’t take away from our stay at all — it actually feels like the place is growing and coming back to life. The pool area is gorgeous and perfect for cooling off after exploring. The staff was incredible — so friendly and welcoming, they really make you feel like family. They were always happy to chat, help with anything we needed, and even gave great tips on places to visit nearby. The food was a highlight too — fresh, balanced, and tasty any time of day. The drinks were great (and well-priced!), and the desserts, especially the marquesitas, were so good. Our room had a rustic charm, everything worked well, and it was spotlessly clean. We only wish we could have stayed longer. Between the warm hospitality, beautiful setting, and the once-in-a-lifetime experience of staying right next to Chichen Itza, this place is truly special. Highly recommend for anyone wanting to combine history, culture, and a jungle escape.
Stayed 4 nights in Sep 2025
Verified review

6/10 Okay

Michaela

Liked: Cleanliness
Das Zimmer war groß, es hatte aber ein Kingbett statt der gebuchten 2 Betten. Steckdosen waren nur äußerst wenige vorhanden. Der Lichtschalter für die Deckenbeleuchtung war hinter einem Wandteppich versteckt. Eigentlich ist es ein Hotel zusammen mit dem Mayaland Hotel, Gleise Restaurant und gleiche Pools, nur, dass man in den Bungalows untergebracht wird. Die Anlage wird zur Zeit renoviert. Zudem hatte die Stadt das Wasser für einige Stunden am Nachmittag und dann ab 21 Uhr abgestellt, was die Urlaubs Freude ein wenig schmälerte. Insgesamt für das Geld eher enttäuschend.
Stayed 2 nights in Feb 2026
Verified review

6/10 Okay

Adriana Lucia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estuvo bien en general la estancia, la habitación limpia y bien solo un poco incómoda en cuanto a distribución de la habitación.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities
La zona, verde y con árboles gigantes
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Marlene

Liked: Cleanliness, amenities, property conditions & facilities
Las habitaciones son muy lindas, lo unico malo es que me enviaron a una super lejos de todo y de la recepción. Todo lo demás excelente, fue lo que yo esperaba y necesitaba, como experiencia de quedarnos cerca de las ruinas esta padrisimo.
Stayed 1 night in Dec 2025
Verified review

2/10 Terrible

Gabriela

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
La razón por la que contratamos este hotel fue que se menciona que tiene acceso directo a Chichen Itza, el acceso está cerrado desde hace 5 años. El menú es muy limitado muchas cosas que no tienen porque el hotel acaba de reabrir.
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great, air conditioner was a bit of a challenge to get it to the right temperature. The bathroom was outdated
Stayed 2 nights in Mar 2022
Verified review

10/10 Excellent

Eugenia

Liked: Staff & service, amenities, property conditions & facilities
Bungalows, palapa roofs, food, gardens, pool, view of the Mayan observatory, sunshine, warmth. What’s not to like.
Stayed 1 night in Feb 2022
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the only place to stay for a visit to Chichen Itza. They have a five minute shuttle to the archaeological site and will even sell you a ticket before you go so you don’t have to wait in line. Plus it’s a really nice Hacienda style hotel
Stayed 1 night in Feb 2022
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was very unique; we loved the old buildings, beautiful gardens and "old world" atmosphere.
Stayed 2 nights in Jan 2022
Verified review

8/10 Good

Fernando

Liked: Staff & service, amenities, property conditions & facilities
Environment and landscapes
Stayed 2 nights in Jan 2022
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Impresionante hotel y el servicio extraordinario

El hotel nos sorprendió muchísimo. Espacioso, tranquilo. Todo su personal super cordial y atentos a ayudarnos en todo lo que necesitamos durante los días que estuvimos con ellos. Muy recomendado para descansar, relajar y conocer las extraordinarias bellezas de la zona de Chichen Itza
Stayed 2 nights in Dec 2021
Verified review

8/10 Good

Edward

Liked: Cleanliness, staff & service
It's a beautiful place and we enjoyed our stay. For the price, it would be nice to have better amenities in the rooms, and overall the service was very friendly but oddly sparse. That said, we'd recommend it.
Stayed 2 nights in Dec 2021
Verified review

8/10 Good

Fabian

Liked: Cleanliness, staff & service, property conditions & facilities
Eco resort next to Chichén itza. Best place to stay in town. Not much else around.
Stayed 2 nights in Dec 2021
Verified review

10/10 Excellent

MARIA GRACIELA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto el lugar, es hermoso. Luce un poco viejo o pasado de moda el amueblado y la comida no es muy buena
Stayed 1 night in Dec 2021
Verified review

6/10 Okay

SHANNON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice...but!

There is no internet or TV in the rooms and this is told to you at check in with no sympathy or empathy. Alfonso and Alex in the restaurant were amazing, and so was Sergio the bellman. Nice place to stay when you visit Chichen Itza but be prepared to DISCONNECT. The staff have daily meetings in the middle of the reception area, which is awkward for guests. They should find another place...
Stayed 1 night in Dec 2021