6/10 Okay
Coral, San Francisco
Travelled with family
10 Aug 2025
Disliked: Staff & service, property conditions & facilities
The property is located in a convenient location, which is close to McDonald's and Walmart. I traveled with the elderly and kids. I went to the hotel at 9 am to ask if I could drop off my luggage, and the receptionist told me no. Then I asked if I could have an early check-in option, and they told me they need to charge me $50 per room. We ended up sleeping at the hotel lobby till 3 pm. When I checked in, the front lady told me that the room was ready earlier and they should give us the room earlier without paying extra. This was horrible. About the room, lots of things were broken, the closet door made a horrible sound while closing, and hard to close. The bottom of the toilet was leaking, which produceda bad smell, and water came out while flushing toilet. The toilet floor was dirty. The bathroom door cannot close properly, and has to be pushed very hard to force to close. The bathtub, shower head, and the bottom outlet will have water coming out at the same time, which needs to be fixed. We asked a few times to fix the bottom of the toilet before they came to fix the problem. After that they fixed toilet, no one came to clean the room for two days even I requested them to come to clean daily. On the third day, I asked the receptionist again, and they told me I have to request that. I told her that I did. I end up seeing a cleaning lady on my floor that morning and asked her to clean up my room, she told me no English and I use my body language to ask clean.
Coral
Stayed 5 nights in Aug 2025