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Shangri-La Chiang Mai

5.0 star property
Luxury hotel with 3 restaurants and full-service spa

Photo gallery for Shangri-La Chiang Mai

Front of property
Horizon, Deluxe Twin Room
Terrace/patio
Lounge
Daily buffet breakfast (THB 690 per person)

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Free WiFi
The current price is AU$289
includes taxes & fees
27 Oct - 28 Oct

Explore the area

View map
89/8 Chang Klan Road, Chiang Mai, Chiang Mai, 50100
  • Place, Chiang Mai Night Bazaar
    ‪10 min walk‬
  • Place, Tha Phae Gate
    ‪17 min walk‬
  • Place, Warorot Market
    ‪3 min drive‬
  • Airport, Chiang Mai (CNX-Chiang Mai Intl.)
    ‪7 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Pool View

Deluxe Room, 1 King Bed, Pool View

Deluxe Room, 1 King Bed, Pool View

8.8 out of 10
Excellent
(3 reviews)

Highlights

Fireplace
Air conditioning
Free cots/infant beds
Fridge
LED TV
Pillow menu
Blackout curtains
Separate bath and shower
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Pool View

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 2 Single Beds, Pool View

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Fireplace
Air conditioning
Free cots/infant beds
Fridge
LED TV
Pillow menu
Blackout curtains
Separate bath and shower
  • 43 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(16 reviews)

Highlights

Fireplace
Air conditioning
Free cots/infant beds
Fridge
LED TV
Pillow menu
Blackout curtains
Separate bath and shower
  • 43 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 2 Single Beds

9.6 out of 10
Exceptional
(14 reviews)

Highlights

Fireplace
Air conditioning
Free cots/infant beds
Fridge
LED TV
Pillow menu
Blackout curtains
Separate bath and shower
  • 43 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Fireplace
Air conditioning
Free cots/infant beds
Fridge
Smart TV
Pillow menu
Day bed
Blackout curtains
  • 86 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon, Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Horizon, Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Fireplace
Air conditioning
Club Lounge
Free cots/infant beds
Fridge
Smart TV
Pillow menu
Blackout curtains
  • 43 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon, Deluxe Twin Room

Minibar, in-room safe, desk, blackout curtains

Horizon, Deluxe Twin Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Fireplace
Air conditioning
Club Lounge
Free cots/infant beds
Fridge
Smart TV
Pillow menu
Blackout curtains
  • 43 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Horizon, Premier Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Horizon, Premier Room, 1 King Bed

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Fireplace
Air conditioning
Club Lounge
Free cots/infant beds
Fridge
Smart TV
Pillow menu
Day bed
  • 58 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Premier Room, 1 King Bed

8.6 out of 10
Excellent
(7 reviews)

Highlights

Fireplace
Air conditioning
Free cots/infant beds
Fridge
LED TV
Pillow menu
Day bed
Blackout curtains
  • 58 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Room, 2 Single Beds

Minibar, in-room safe, desk, blackout curtains

Premier Room, 2 Single Beds

8.0 out of 10
Very good
(2 reviews)

Highlights

Fireplace
Air conditioning
Free cots/infant beds
Fridge
LED TV
Pillow menu
Day bed
Blackout curtains
  • 58 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe King Room

Minibar, in-room safe, desk, blackout curtains

Deluxe King Room

  • Sleeps 3

View all photos for Deluxe Twin Room

Minibar, in-room safe, desk, blackout curtains

Deluxe Twin Room

  • Sleeps 3

View all photos for Deluxe King Room With Pool View

Minibar, in-room safe, desk, blackout curtains

Deluxe King Room With Pool View

  • Sleeps 3

View all photos for Deluxe Twin Room With Pool View

Minibar, in-room safe, desk, blackout curtains

Deluxe Twin Room With Pool View

  • Sleeps 3

View all photos for Premier King Room

Minibar, in-room safe, desk, blackout curtains

Premier King Room

  • Sleeps 3

View all photos for Premier Twin Room

Minibar, in-room safe, desk, blackout curtains

Premier Twin Room

  • Sleeps 3

View all photos for Horizon Club Deluxe King Room

Minibar, in-room safe, desk, blackout curtains

Horizon Club Deluxe King Room

  • Sleeps 3

View all photos for Horizon Club Deluxe Twin Room

Minibar, in-room safe, desk, blackout curtains

Horizon Club Deluxe Twin Room

  • Sleeps 3

View all photos for Horizon Club Premier King Room

Minibar, in-room safe, desk, blackout curtains

Horizon Club Premier King Room

  • Sleeps 3

View all photos for Executive King Suite

Minibar, in-room safe, desk, blackout curtains

Executive King Suite

  • Sleeps 3

About the area

Chiang Mai

A luxury stay in the heart of Chiang Mai awaits you at Shangri-La Chiang Mai. Within just a 15-minute stroll, you'll find Chiang Mai Night Bazaar and Iron Bridge. Highlights at this family-friendly hotel include 3 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering at Chi Spa can include massages, body wraps and body scrubs along with access to the sauna and hot tub. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the free kids' club, gym, outdoor tennis court and sauna. Business amenities include 3 meeting rooms, a business centre, and limo/town car service. Other amenities include free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also free valet parking, along with the convenience of a free shopping centre shuttle. .Places within a 30-minute walk of this 5-property class Chang Khlan hotel include Warorot Market and Tha Phae Gate.

What's nearby

  • Chiang Mai Night Bazaar - 10 min walk - 0.9 km
  • Tha Phae Gate - 17 min walk - 1.5 km
  • Warorot Market - 3 min drive - 1.5 km
  • Sunday Walking Street Market - 3 min drive - 1.9 km
  • Wat Phra Singh - 4 min drive - 2.3 km

Getting around

  • Chiang Mai Railway Station - 10 min drive
  • Chiang Mai (CNX-Chiang Mai Intl.) - 17 min drive

Restaurants

  • ‪The Grumpy Old Men - ‬3 min walk
  • ‪川味金牌火锅（The Astra 2楼） - ‬3 min walk
  • ‪เนื้อวัวรสเยี่ยม (Rote Yiam Beef Noodle) - ‬2 min walk
  • ‪Lobby Lounge - ‬8 min walk
  • ‪เตี๋ยว สั่ง มันไก่ - ‬3 min walk

About this property

Shangri-La Chiang Mai

Luxury hotel with 3 restaurants and full-service spa
Shangri-La Chiang Mai offers its guests a full-service spa, an outdoor tennis court, and a waterslide. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet.

Business amenities include a business centre, 3 meeting rooms, and limo/town car service. An outdoor pool, a children's pool, and a health club are also featured at the luxury Shangri-La Chiang Mai. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Chiang Mai hotel.

  • 1 building
  • 277 guestrooms or units
  • 12 levels
  • 3 dining venues
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
Shangri-La Chiang Mai offers 277 air-conditioned accommodations with fireplaces and minibars. A pillow menu is available. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

This Chiang Mai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Chi Spa. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a hot tub.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free shopping centre shuttle
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: THB 690 for adults and THB 345 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • China Kitchen
  • Kad Kafe'

Things to do

  • Basketball
  • Children's pool
  • Designer stores
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • Baby bath
  • Children's pool
  • Free children's club
  • In-room babysitting
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Business centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 12 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Designated smoking areas
  • Locally-owned and organised tours and activities
  • No plastic drinking straws
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Fireplace
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 15

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Breakfast is not included in the breakfast rate plans for children ages 6-11, and can be requested onsite for the listed child breakfast fee. There is no breakfast fee for up to 2 children ages 5 and under. Additional children ages 5 and under can receive breakfast for the listed child breakfast fee.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Shangri-La Chiang Mai

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately THB 690 for adults and from THB 345 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Alipay and WeChat Pay
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, cash, mobile payments, Alipay and WeChat Pay. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La) guidelines.

We should mention

  • Pool access available from 8:00 AM to 7:00 PM
  • Up to 2 children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Chiang Mai Hotel Shangri-La
Chiang Mai Shangri-La
Chiang Mai Shangri-La Hotel
Hotel Shangri-La Chiang Mai
Shangri-La Chiang Mai
Shangri-La Chiang Mai Hotel
Shangri-La Hotel Chiang Mai
Chiang Mai Shangri La
Shangri La Chiang Mai
Shangri La Hotel Chiang Mai

Frequently asked questions

What is the cancellation policy at Shangri-La Chiang Mai?

Shangri-La Chiang Mai offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Shangri-La Chiang Mai?

As of 23 Oct 2025, prices found for a 1-night stay for 2 adults at Shangri-La Chiang Mai on 27 Oct 2025 start from AU$289.34, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Shangri-La Chiang Mai?

Yep, Shangri-La Chiang Mai has a free self car park and free valet parking.

Is there a spa on site at Shangri-La Chiang Mai?

Yep, Chi Spa is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Shangri-La Chiang Mai have a pool?

Shangri-La Chiang Mai has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 8:00 AM to 7:00 PM.

Does Shangri-La Chiang Mai have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Shangri-La Chiang Mai?

Shangri-La Chiang Mai features a full-service spa, a health club and an outdoor pool.

What makes Shangri-La Chiang Mai a romantic place to stay?

A hot tub and couples dining, as well as fireplaces and massage services available in the guestrooms, help set the scene for a romantic weekend at Shangri-La Chiang Mai.

Is Shangri-La Chiang Mai family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as baby baths and childcare services in the guestrooms, it's no surprise that Shangri-La Chiang Mai is a hit with families.

Does Shangri-La Chiang Mai serve breakfast?

Sure does, buffet breakfast is available daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Shangri-La Chiang Mai?

No, Shangri-La Chiang Mai does not offer an airport shuttle service.

Is there a bar or restaurant at Shangri-La Chiang Mai?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Shangri-La Chiang Mai?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Shangri-La Chiang Mai?

No, pets and service animals are not allowed.

Shangri-La Chiang Mai Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 682 out of 1002 reviews
Rating 8 - Good. 217 out of 1002 reviews
Rating 6 - Okay. 63 out of 1002 reviews
Rating 4 - Poor. 21 out of 1002 reviews
Rating 2 - Terrible. 19 out of 1002 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Charles

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
No private smoking area.
Stayed 3 nights in Jul 2025

8/10 Good

Daniel Mark

Stayed 2 nights in Jul 2025

4/10 Poor

ASSA

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
The experience at Shangri-La was very disappointing. The receptionist did not exercise discretion when he insisted that I pay for breakfast for my child, even though I explained that it was pre-ordered. He sent me to check with Expedia. It was right that the receptionist would exercise discretion, even though it was not possible for me to book rooms for 5 people with breakfast and only four would be given the opportunity to eat. I felt embarrassed. Only after I took out the booking confirmation from Expedia did he agree to accept my claims. I have been to several Shangri-La hotels, but I have never had such a disappointing experience. I feel that the hotel, the maintenance and the staff are very tired and unhelpful.
Stayed 4 nights in Jul 2025

10/10 Excellent

MI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Again~! In Shangri-La Chiang Mai

Dear friends The joy of my first trip to Chiang Mai is still there, but it's already been almost a month. I'm a team leader in a service industry. I was already looking forward to Shangri-La's strict service because I had experience using Cebu Shangri-La, but the Shangri-La I felt this time was the best. The kindness and consideration of Ms. Piano, the lobby, and the front staff, who were lounge duty, touched me as well and made me feel all comfortable in the hotel. Everyone in my team listens to my love and praise in Chiang Mai and everyone is preparing for the trip to Chiang Mai. Shangri-La was the best and the most meaningful place in Chiang Mai. Thank you again for my daughter's dainty birthday cake and all the moments that gave her joy. Even if I visit Chiang Mai again, I will definitely choose Shangri-La. Thank you.
Stayed 3 nights in Jun 2025

10/10 Excellent

Maria Ximena

Stayed 3 nights in Jul 2025

10/10 Excellent

dipika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent ,comfortable,relaxing

Amazing . Travelled with my 5 year old son. This was our second stay at the same hotel In less than six months . And the staff was amazing. They made sure the big teddy bear was kept in our room even before we checked in. A speacial mention for Mr Rak ( at the reception) and Rudy who made sure they recommended places to visit and things to do with our son. Our flight was late in the day and even the extended late check out was done with ease. We were absolutely happy with our stay ( relaxing and comfortable). I would highly recommend the place to anyone visiting Chiang Mai. It’s perfectly located too so easy to commute to any restaurant and places via grab.
Stayed 4 nights in Jun 2025

8/10 Good

Tomer

Liked: Cleanliness, amenities
Stayed 4 nights in Jun 2025

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing part of the world, very walkable, great restaurants. Staff are beyond friendly and helpful. They really take great care of you and care about making sure your holiday is perfect
Stayed 4 nights in Jun 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2025

10/10 Excellent

Gilles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Julian

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Is this a beautiful hotel well located with incredible grounds. It is very peaceful and tranquil hotel with very attentive staff.
Stayed 2 nights in Jun 2025

10/10 Excellent

Marino

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel!! Amazing service!! If I go back to Chiang Mai I would definitely stay at Shangri-La.
Stayed 3 nights in Jun 2025

10/10 Excellent

Carlos A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel and staff!!
Stayed 3 nights in Jun 2025

6/10 Okay

Ida

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property itself is very nice. However, my encountered with the check in staff was not pleasant. I was upset that I was forced to pay extra for my daughter. I had indicated 4 people for the reservation, but the staff forced me to pay extra because my daughter was considered an adult since she’s over 12 years old. I was offered 2 options, pay $150 for the extra person or $250 for a room upgrade. Also, the staff didn’t care to offer complimentary breakfast for my 10 year old son even when we have 3 paying adults with free breakfast. The guy wanted me to pay $30 extra if we want breakfast for my son. All in all, I didn’t feel the staff was welcoming, helpful or kind. I just felt like how much more money we can squeeze out of you.
Stayed 3 nights in Jun 2025

10/10 Excellent

Meaghan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ni and the team made us feel welcome from the moment we stepped inside. We had multiple check-ins throughout our stay and little surprises for the kids. We LOVED the pool - the slide is super fun. And the breakfast buffet was great - all staff we interacted with were absolute angels! Lovely property but the staff really set this place apart. Well done team!
Stayed 1 night in Jun 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Overall the staff, service, amenities, spa, kid activities and in-hotel restaurants were wonderful. The only complaints might be around the air conditioning usually in the morning. Being on the top floor paying for a premium service/room I would have expected comfort level of temperatures throughout the floor and elevator at any time of day. Hotter temperatures kind of ruin the experience if you sweat on the way down to the club lounge for breakfast right after taking a shower.
Stayed 5 nights in Jun 2025

8/10 Good

Todd

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Hotel, not perfect

Centrally located, some places within walking distance and others with a short taxi ride. The pool was very nice, the food was okay to good. breakfast is recommended. Overall the hotel was dated, but everything in my room functioned. The AC wasn't great, but it kept the room from over heating.
Stayed 3 nights in May 2025

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing experience like no other. Every detail was thought of. Our rooms were spectacular and the service was above exceptional. The night market was less than 3 minute walk. Highly recommend this property. Book with absolute confidence.
Stayed 6 nights in May 2025

8/10 Good

Matthew

Liked: Cleanliness, staff & service, room comfort
Not to a usual Shangri La standard. Recently stayed at Shangri-la Sydney for the same price! Rooms are very tired. Bath towels and bed linen of standard quality. No bed topper/softener. Towels very small and standard. Breakfast very basic and not high quality sadly and coffee very weak. Sadly not getting value for money here. Receptionist couldnt find my reservations upon arrival. Could see room assigned on registration card but he tried to sell an 'upgrade' to which i said no thanks but then got the same room as shown and said it was a complimentary upgrade!! Security : walk in lobby and scan all bags ... park underground and scanners are off so whats the point ??
Stayed 2 nights in Jun 2025

10/10 Excellent

eduardo, Katy

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Kaihui

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is almost perfect! Super friendly staff, beautiful grounds that are maintained properly, spacious and clean rooms, comfortable bed and pillows, massive breakfast buffet offers very tasty food… we truly enjoyed our stay here!
Stayed 4 nights in May 2025

10/10 Excellent

Lucas

Stayed 1 night in May 2025

8/10 Good

Joseph Warren

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The hotel and staff weren’t quite up to the shang Ri la standards. Property was really dated. Service hospitality was lacking. Nothing bad, just not close to the service standards I expected from their other properties.
Stayed 4 nights in Jul 2024

10/10 Excellent

Courtney

Stayed 1 night in May 2025