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The Empress Hotel Chiang Mai

4.0 star property
Family-friendly hotel connected to the convention centre in Chiang Mai with 2 restaurants

Photo gallery for The Empress Hotel Chiang Mai

Property grounds
Executive Suite
Outdoor pool
View from room
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Gym

Explore the area

Map
199/42, Chang Klan Road, Chiang Mai, Chiang Mai, 50100
  • Chiang Mai Night Bazaar
    ‪14 min walk‬
  • Tha Phae Gate
    ‪3 min drive‬
  • Warorot Market
    ‪3 min drive‬
  • Chiang Mai (CNX-Chiang Mai Intl.)
    ‪6 min drive‬

Room options

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Separate bedroom
Bathrobes
Private bathroom
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Executive Suite

Executive Suite

Executive Suite

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Separate bedroom
Hairdryer
Bathrobes
Rainfall showerhead
  • City view
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Room

Superior Room

Superior Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Separate bedroom
Private bathroom
Bidet
  • Mountain view
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Executive Room

View from room

Executive Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Separate bedroom
Hairdryer
Bathrobes
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

About the area

Chiang Mai

The Empress Hotel Chiang Mai places you in the centre of Chiang Mai, connected to the convention centre and within a short 5-minute stroll of Art in Paradise and Riverside. Highlights at this family-friendly hotel include 2 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering can include Thai massages, body scrubs and aromatherapy. The coffee shop, Chao Nang Coffee Shop, serves Thai cuisine and is open for breakfast, lunch and dinner. At the hotel's own poolside bar, you can stop for a drink. Enjoy the outdoor swimming pool, gym, sauna and kids' swimming pool. Business travelers can take advantage of meeting rooms, a conference centre, and a business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Buffet breakfast is available daily between 6 AM and 10 AM. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 30-minute walk of this 4-property class Chang Khlan hotel include Chiang Mai Night Bazaar and Tha Phae Gate.

What's nearby

  • Chiang Mai Night Bazaar - 14 min walk - 1.2 km
  • Tha Phae Gate - 3 min drive - 1.9 km
  • Warorot Market - 3 min drive - 1.9 km
  • Sunday Walking Street Market - 3 min drive - 2.3 km
  • CentralPlaza Chiang Mai Airport - 4 min drive - 2.7 km

Getting around

  • Chiang Mai Railway Station - 12 min drive
  • Chiang Mai (CNX-Chiang Mai Intl.) - 18 min drive

Restaurants

  • ‪Cherie cafe - ‬3 min walk
  • ‪นกแล ก๋วยเตี๋ยวต้มยำสุโขทัย - ‬3 min walk
  • ‪ราดหน้าหม้อดินเสวยนครปฐมโอชา - ‬2 min walk
  • ‪ป.ปองอาหารตามสั่ง - ‬3 min walk
  • ‪ห้องอาหารนานาชาติ โรงแรม ดิเอ็มเพรส - ‬1 min walk

About this property

The Empress Hotel Chiang Mai

Family-friendly hotel connected to the convention centre in Chiang Mai with 2 restaurants
The Empress Hotel Chiang Mai offers its guests a full-service spa, an outdoor pool, and a sauna. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet.

Business amenities include a business centre and meeting rooms. A children's pool, a fitness centre, and a terrace are also featured at the family-friendly The Empress Hotel Chiang Mai. An airport shuttle (available on request) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4-star Chiang Mai hotel.

  • 375 guestrooms or units
  • 2 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Conference rooms
  • Built in 1989
  • Childcare (surcharge)
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
The Empress Hotel Chiang Mai offers 375 accommodations with minibars and a safe. Satellite televisions are provided.

Bathrooms include bidets, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Guests can pamper themselves with a trip to the on-site spa, which has 4 treatment rooms. Services include Thai massages and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

Chinese (Mandarin), English, Thai

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge) from 6 AM to midnight on request
  • Free extended parking on site

Food and drink

  • Daily buffet breakfast available 6 AM to 10 AM for a fee: THB 450 for adults and THB 450 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Chao Nang Coffee Shop
  • Panda Palace

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • In-room massages
  • Spa open daily
  • Thai massages

Accessibility

  • Lift

More

  • 2 buildings
  • Banquet hall
  • Built in 1989
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:30 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: THB 500

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Empress Hotel Chiang Mai

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for THB 850.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately THB 450 for adults and from THB 450 for children
  • Airport shuttle fee: THB 250 per person (one-way)
  • Airport shuttle fee per child: THB 250 (one-way), (from 4 to 12 years old)
  • Late check-out fee: THB 500 (subject to availability)
  • Rollaway bed fee: THB 850.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Chiang Mai Empress
Chiang Mai Empress Hotel
Empress Chiang Mai
Empress Chiang Mai Hotel
Empress Hotel Chiang Mai
Hotel Empress Chiang Mai

Frequently asked questions

What is the cancellation policy at The Empress Hotel Chiang Mai?

The Empress Hotel Chiang Mai offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at The Empress Hotel Chiang Mai?

Yep, The Empress Hotel Chiang Mai has a free self car park and free extended parking.

Is there a spa on site at The Empress Hotel Chiang Mai?

Yep, there is an onsite spa at The Empress Hotel Chiang Mai. You'll enjoy heaps of services like body scrubs and Thai massages.

Does The Empress Hotel Chiang Mai have a pool?

The Empress Hotel Chiang Mai has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at The Empress Hotel Chiang Mai?

The Empress Hotel Chiang Mai features a full-service spa, an outdoor pool and 2 restaurants.

Is The Empress Hotel Chiang Mai family-friendly?

You bet! With amenities such as a children's pool and babysitting services, as well as childcare services and free infant beds in the guestrooms, it's no surprise that The Empress Hotel Chiang Mai is a hit with families.

Does The Empress Hotel Chiang Mai serve breakfast?

Sure does, buffet breakfast is offered daily from 6 AM to 10 AM.

Is there a free airport shuttle available at The Empress Hotel Chiang Mai?

No, but there's an airport shuttle that runs from 6 AM - midnight on request for a fee.

Is there a bar or restaurant at The Empress Hotel Chiang Mai?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Empress Hotel Chiang Mai?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at The Empress Hotel Chiang Mai?

No, pets and service animals are not allowed.

Is there a golf course on site at The Empress Hotel Chiang Mai?

There isn't one on site, but Chiengmai Gymkhana Club is a short 19-minute walk away.

The Empress Hotel Chiang Mai Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 678 out of 1001 reviews
Rating 8 - Good. 259 out of 1001 reviews
Rating 6 - Okay. 44 out of 1001 reviews
Rating 4 - Poor. 11 out of 1001 reviews
Rating 2 - Terrible. 9 out of 1001 reviews

9.2/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

an pang, Arcadia

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel close to the Chiang Mai night market, 15 minute walk, close to Thai massage, restaurants, and shopping. Have been staying here every time I come to Chiang Mai for the past 8 years
Stayed 2 nights in Feb 2025

10/10 Excellent

Debbi

Stayed 1 night in Mar 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Stayed 3 nights in Feb 2025

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly, attentive, and helpful. Nice, big room, with wood floors. Laundry was very reasonable. The breakfast was, at best, mediocre.
Stayed 2 nights in Feb 2025

10/10 Excellent

Raymarc

Good locations.. not too crowded! Pretty quiet! Friendly staffs.. very helpful
Stayed 5 nights in Feb 2025

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities
Great property all around. Ended up getting the executive suite. It is sweet! Thee we t gave us a huge gift basket on arrival, fresh fruit and fresh cut flowers in the morning. 5 stars.
Stayed 3 nights in Feb 2025

10/10 Excellent

NITESH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2025

8/10 Good

wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel nice pool
Stayed 4 nights in Jan 2025

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and gave information about where to find the best places for shopping. Location was easy to find. Breakfast was easy to find. Clean and very safe.
Stayed 1 night in Feb 2025

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people and great location.
Stayed 14 nights in Feb 2025

8/10 Good

dongbiao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 4 nights in Dec 2024

10/10 Excellent

Ranjit, Cypress

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty property. Felt safe the entire time i was there. The breakfast and the ala carte food is great. Music during the evening to complement the dinner. The property is safe and clean. Can feel a little dated with keyed entry to rooms. A little bit of a distance from the night market but not a lot.
Stayed 4 nights in Jan 2025

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Jan 2025

10/10 Excellent

Andrew

Stayed 3 nights in Feb 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed here during a 1-week trip to Chiang Mai. The staff was very friendly and accommodating. The rooms aren't the fanciest and somewhat out of date. The gym was sparse and a bit run down. We enjoyed the pool and ample breakfast options. We loved the location that was easily walkable to the markets around Old City but not in the heart of business. Overall a good value!
Stayed 6 nights in Jan 2025

10/10 Excellent

Ngan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet
Stayed 5 nights in Jan 2025

8/10 Good

Eric

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Service, friendly staff. Need more room keys

Everything was very good. We have work conferences here sometimes. The hotel feels a little old in that they decided to stay classic rather than it is just rundown. It feels a bit on the line for that though. My reason for not giving 5 stars is that there is 1 physical key for the room. So if your spouse/companion/roommate is in the room and asleep, then you have to ask housekeeping to come open the door. You are also expected to leave the key with the front desk when leaving the hotel. The pool felt too chilly in the morning for me, and needed the afternoon sun hitting it for me to use it.
Stayed 5 nights in Jan 2025

4/10 Poor

Christopher

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was just fine. The room, however, is shabby and worn, desperately in need of a refit. Mold, stains, a musty smell everywhere. There is a ridiculous master control box for the room lighting, located on a side table near the bed. It has a glowing blue LCD display that cannot be dimmed or switched off, so it will light up the room like a drive-in movie theater unless you put a towel over it. Everything feels dated, they don't even have electronic key cards but actual bulky mechanical keys on a fob. Cannot recommend unless you're into a poor retro vibe from the 70's.
Stayed 3 nights in Jan 2025

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was extremely clean and convenient in a quite safe location with very walkable route to street markets and Night Bazaar which began at 5pm nightly. Lots of places to eat within walking distance. The property also has a very full breakfast buffet and the sister hotel right next door “The Premier Empress” has a nightly buffet that was delicious. The breakfast buffet area latter serves lunch and dinner. There is a great message place steps away. The pool was very nice and not crowded but it might have been because we were there in January. Although the pool was not heated, it was very swimmable. There is also a sauna and fitness room on the same floor. Upon checkout, the staff called an UBER like service for us which equaled to approx. $6.00 US. It was a lovely stay.
Stayed 4 nights in Jan 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Ana, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom fans will be a good asset and more lighting in the bedroom
Stayed 3 nights in Jan 2025

10/10 Excellent

Soe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

mai

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like the hotel decoration I don’t like the breakfast
Stayed 3 nights in Jan 2025

8/10 Good

Soe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to night markets and shopping plaza. Hotel is nice and clean. Staff and service are perfect.
Stayed 9 nights in Jan 2025

6/10 Okay

Min Min, Karratha

Stayed 3 nights in Jan 2025