Classic British Hotels - accommodation in Chester

Dear Moxy Chester Management, I am writing to formally raise a complaint regarding our recent stay at Moxy Chester, which was unfortunately quite disappointing and uncomfortable. We have stayed at other Moxy hotels on multiple occasions and have always had positive experiences, which makes this stay particularly disappointing. The first issue related to the room temperature on our first night. At approximately 10pm, our room temperature was reading 23 degrees and would not reduce despite us trying every available setting and adjustment. We initially attempted to tolerate the heat and went to sleep hoping the temperature would improve overnight. However, we woke up around 1am due to the excessive heat in the room, which genuinely felt like a sauna. We went downstairs and reported this to reception during the night at 1am, and the receptionist kindly provided us with an alternative room. Unfortunately, the replacement room was also excessively hot at approximately 22.5 degrees. At that stage, we had no realistic option other than to return to our original room and attempt to sleep there. We raised the matter again the following morning, and reception checked other rooms, however the temperatures throughout appeared to remain between 22 and 23 degrees. This was highly uncomfortable and unacceptable, particularly as we were travelling with our dog. The room was far too hot for both guests and pets to remain in comfortably overnight. We were left dehydrated, and with dry ski

A lovely traditional hotel in a central location with excellent facilities.

Super attentive staff for the duration of our stay. Room and facilities were immaculate. Will definitely book again