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JW Marriott Hotel Chengdu

5.0 star property
Luxury hotel with 2 restaurants and full-service spa

Photo gallery for JW Marriott Hotel Chengdu

Property entrance
Indoor pool, open 6:00 AM to 11:00 PM, lifeguards on site
Executive Studio, 1 King Bed
48-inch LCD TV with satellite channels, Smart TV
Reception

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Bar
  • Pool
  • Spa
  • Parking available
  • Parking included
The current price is AU$192
includes taxes & fees
1 July - 2 July

Explore the area

Map
No. 19 Dongyu Street, Jinjiang District, Chengdu, Sichuan, 610020
  • Taikoo Li Shopping Center
    ‪16 min walk‬
  • Tianfu Square
    ‪2 min drive‬
  • Wide and Narrow Alleys
    ‪3 min drive‬
  • Chengdu (CTU-Shuangliu Intl.)
    ‪17 min drive‬

Room options

View all photos for Family Studio, 1 Double Bed, Non Smoking

Family Studio, 1 Double Bed, Non Smoking

Family Studio, 1 Double Bed, Non Smoking

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
  • Sleeps 4
  • 1 Double Bed

View all photos for Executive Room, 1 King Bed

Down duvets, Select Comfort beds, minibar, in-room safe

Executive Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking

Premium Room, 2 Double Beds, Non Smoking

Premium Room, 2 Double Beds, Non Smoking

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed

Down duvets, Select Comfort beds, minibar, in-room safe

Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed with Sofa bed, Non Smoking

Premium Room, 1 King Bed with Sofa bed, Non Smoking

Premium Room, 1 King Bed with Sofa bed, Non Smoking

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds

Down duvets, Select Comfort beds, minibar, in-room safe

Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
  • 42 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Suite, 1 King Bed, Non Smoking

Premier Suite, 1 King Bed, Non Smoking

Premier Suite, 1 King Bed, Non Smoking

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Double Bed

Executive Suite, 1 Double Bed

Executive Suite, 1 Double Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
  • 82 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Room, 2 Double Beds

Down duvets, Select Comfort beds, minibar, in-room safe

Executive Room, 2 Double Beds

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
  • 42 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Executive Studio, 1 King Bed

Executive Studio, 1 King Bed

Executive Studio, 1 King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
  • 62 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds

Down duvets, Select Comfort beds, minibar, in-room safe

Room, 2 Double Beds

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
  • 42 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed (Grand Deluxe)

Down duvets, Select Comfort beds, minibar, in-room safe

Room, 1 King Bed (Grand Deluxe)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

About the area

Chengdu

A luxury stay in the heart of Chengdu awaits you at JW Marriott Hotel Chengdu. Within a 30-minute stroll, you'll find Taikoo Li Shopping Center and Tianfu Square. Highlights at this Art Deco hotel include 2 restaurants, a full-service spa and an indoor swimming pool. .A day of pampering can include Thai massages and body wraps along with aromatherapy and hydrotherapy. The restaurant, Man Ho, serves Chinese cuisine and is open for lunch and dinner. The Lounge is the hotel's own lobby lounge, serving drinks along with light fare. Enjoy the 24-hour gym, Hot tub, sauna and kids' swimming pool. 19375 square feet (1800 square metres) of event facilities include 8 meeting rooms and a conference centre, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 10:30 AM. There's also the convenience of free self parking. .With a stay at this 5-property class Chengdu City Centre hotel, you'll be 2.1 km (1.3 mi) from Wenshu Monastery and 2.6 km (1.6 mi) from People's Park.

What's nearby

  • Taikoo Li Shopping Center - 16 min walk - 1.3 km
  • Tianfu Square - 2 min drive - 1.4 km
  • Wide and Narrow Alleys - 3 min drive - 2.5 km
  • Wenshu Monastery - 3 min drive - 1.8 km
  • People's Park - 3 min drive - 2.1 km

Getting around

  • 2nd Chengdu People's Hospital Station - 6 min walk
  • Chengdu Railway Station - 12 min drive
  • Chengdu (CTU-Shuangliu Intl.) - 29 min drive

Restaurants

  • ‪痴串串 - ‬4 min walk
  • ‪潮流生活视觉摄影服务部 - ‬2 min walk
  • ‪船长酒吧 - ‬1 min walk
  • ‪庆园茶楼 - ‬1 min walk
  • ‪永兴快餐店 - ‬2 min walk

About this property

JW Marriott Hotel Chengdu

Luxury hotel with 2 restaurants and full-service spa
JW Marriott Hotel Chengdu offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and 8 meeting rooms. Event space at this hotel measures 19375 square feet (1800 square metres) and includes a conference centre. A children's pool, a hot tub, and a sauna are also featured at the luxury JW Marriott Hotel Chengdu. Limited free parking is available on a first-come, first-served basis.

This 5-star Chengdu hotel is smoke free.

  • 1 building
  • 373 guestrooms or units
  • 19 levels
  • 2 dining venues
  • 19375 sq ft of conference space
  • 1800 sq. m of conference space
  • Built in 2016
  • Terrace on the roof
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
JW Marriott Hotel Chengdu offers 373 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. Each accommodation is individually furnished and decorated. Select Comfort beds feature down duvets. A pillow menu is available. 48-inch LCD televisions come with premium satellite channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 4 treatment rooms, including rooms for couples. Services include Thai massages, facials, body wraps and body scrubs. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Languages

Chinese (Mandarin), English

Similar properties

View from room

The Ritz-Carlton, Chengdu

  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.8 out of 5, Exceptional, 329 reviews
The price is AU$199
includes taxes & fees
6 July - 7 July
The Ritz-Carlton, Chengdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking; reservations required
  • Free self parking on site
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 10:30 AM on weekends; CNY 128 to 148 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining

Restaurants on site

  • Chengdu Baking Company
  • Man Ho
  • Table
  • The Lounge

Things to do

  • 24-hour gym
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Sauna
  • Shopping centre
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • Free cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 8 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (19,375 square foot of space)

Outdoors

  • Garden
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Spa open daily
  • Steam room
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lever door handles
  • Lift
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 19 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Lifeguards
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 48-inch smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 320.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: CNY 16.6 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 128 to 148 per person
  • Rollaway bed fee: CNY 320.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Alipay
Safety features at this property include a deadbolt lock
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, cash, mobile payments and Alipay. For guests' safety, the property includes a deadbolt lock in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 6:00 AM to 11:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

JW Marriott Chengdu
Jw Marriott Chengdu Chengdu
JW Marriott Hotel Chengdu Hotel
JW Marriott Hotel Chengdu Chengdu
JW Marriott Hotel Chengdu Hotel Chengdu

Frequently asked questions

What is the cancellation policy at JW Marriott Hotel Chengdu?

JW Marriott Hotel Chengdu offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at JW Marriott Hotel Chengdu?

As of 30 June 2025, prices found for a 1-night stay for 2 adults at JW Marriott Hotel Chengdu on 1 July 2025 start from AU$191.96, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at JW Marriott Hotel Chengdu?

Yep, JW Marriott Hotel Chengdu has a free self car park. Onsite parking is limited.

Is there a spa on site at JW Marriott Hotel Chengdu?

Yep, there is an onsite spa at JW Marriott Hotel Chengdu. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Thai massages.

Does JW Marriott Hotel Chengdu have a pool?

JW Marriott Hotel Chengdu has an indoor pool and a kids' pool. The pool is open 6:00 AM to 11:00 PM.

What luxury perks are available at JW Marriott Hotel Chengdu?

JW Marriott Hotel Chengdu features a full-service spa, a health club and an indoor pool. All guestrooms come with deep soaking tubs, Select Comfort beds and 24-hour room service.

What makes JW Marriott Hotel Chengdu a romantic place to stay?

1 hot tub and couples spa treatments, as well as deep-soaking baths and comfy beds in the guestrooms, help set the scene for a romantic weekend at JW Marriott Hotel Chengdu.

Is JW Marriott Hotel Chengdu family-friendly?

You bet! With amenities such as a children's pool and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that JW Marriott Hotel Chengdu is a hit with families.

Are there hot tubs in the rooms at JW Marriott Hotel Chengdu?

No, but there are deep-soaking baths in the guestrooms.

Does JW Marriott Hotel Chengdu serve breakfast?

Yep, buffet brekkie is offered weekdays from 6:30 AM to 10:30 AM and weekends between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at JW Marriott Hotel Chengdu?

No, JW Marriott Hotel Chengdu does not offer an airport shuttle service.

Is there a bar or restaurant at JW Marriott Hotel Chengdu?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at JW Marriott Hotel Chengdu?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at JW Marriott Hotel Chengdu?

No, pets are not allowed.

JW Marriott Hotel Chengdu Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 134 out of 183 reviews
Rating 8 - Good. 32 out of 183 reviews
Rating 6 - Okay. 8 out of 183 reviews
Rating 4 - Poor. 4 out of 183 reviews
Rating 2 - Terrible. 5 out of 183 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

JOSHIH

Stayed 4 nights in Mar 2025

10/10 Excellent

Enwei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In downtown, convenient to go anywhere.
Stayed 2 nights in Mar 2025

10/10 Excellent

Shundong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Bruce, Rancho Cordova

Very professional and nice hotel
Stayed 4 nights in Nov 2024

8/10 Good

Wei Heng Malcolm

Stayed 7 nights in Jun 2024

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best properties I have stay in so far to date. Thank you JW Marriott and staff members for making this an amazing trip!
Stayed 5 nights in Aug 2024

10/10 Excellent

Hao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Hanping

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast options could be better. The strong smell of the durian on our floor. The room is nice and clean up to the JW standard.
Stayed 1 night in Jun 2024

10/10 Excellent

Jian-Gang, Pittsburgh

Stayed 1 night in Jun 2024

10/10 Excellent

S

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2024

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Friendly and helpful staff made the stay enjoyable
Stayed 7 nights in May 2024

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It will be better if at least a few staffs in reception and restaurant can speak English since there are non-Chinese guests in the hotel.
Stayed 5 nights in May 2024

10/10 Excellent

Tao

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Central location, close to shopping and dining center, very clean, nice staff.
Stayed 3 nights in Apr 2024

10/10 Excellent

Cascade

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is best managed, with friendly staff who are customer centric. Achieving this consistency is rare across their difference service departments from front desk, to house keeping to dinning. Kudos to everyone!
Stayed 5 nights in May 2024

4/10 Poor

Rui

Stayed 2 nights in Feb 2024

10/10 Excellent

Bin

Stayed 2 nights in Feb 2024

10/10 Excellent

Yong

Stayed 3 nights in Jan 2024

10/10 Excellent

Ricky, Lantana

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
This hotel is very elegant, excellent location. Many places are within walking distance.
Stayed 4 nights in Nov 2023

10/10 Excellent

Jinna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Nov 2023

8/10 Good

Yiping

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is at city center and in walking distance to most of the tourrist spots.
Stayed 3 nights in Sep 2023

10/10 Excellent

Yunjian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend the suite. The view is stunning, especially from the bathtub. Also remember to ask for a smoke free room.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Elevator is not very convenient

I am rather happy with my stay in the JW Marriott here, however, the only thing bothers me is the elevator system they have. You'll have to use two elevators to go up or go down.
Stayed 3 nights in Sep 2021

2/10 Terrible

DM

Liked: Cleanliness, property conditions & facilities, room comfort

Nice hotel but don't expect good service

The hotel is beautiful and very luxurious. Spacious bedrooms with comfortable beds. Executive lounge complimentary drinks are time limited to 7 to 9pm in the evening (which is not advertised clearly on here or the website). Restaurant closes early with only room service available. Room service menu is only in Chinese with limited options. Sauna and steam room closed during my visit which wasn't explained at check-in. Management ignored emails of concerns. Nice hotel but very poor service. I would recommend Hyatt or Hilton instead.
Stayed 1 night in Aug 2021