4/10 Poor
Charles, Staten Island
Travelled with family, Business traveller
15 June 2025
Location was good, a Ruby, Tuesday restaurant next-door other restaurants nearby. When we arrived I requested room on the first floor due to my wife’s illness. I was told there was none available so we went to the second floor. We got there unpacked and turned on the air conditioning. Almost immediately there’s a strong odor coming from air-conditioning unit that smelled horribly close to urine. I went to the front desk and report the issue. I was told that there was no other rooms available. Another staff member I assumed might’ve been a manager overheard the conversation and went to the room with me. The moment she entered the room. She smelled it and told me to follow her back to the lobby. Miraculously they found a room on the first floor, which is available.🤔 I don’t know if that’s some kind of policy where they would hold back a room for emergencies, but I don’t care if a personal room is available when I asked for it initially it should’ve been granted. The room is average. The breakfast is subpar.
Charles
Stayed 3 nights in Jun 2025
