4/10 Poor
Cynthia L.
14 Apr 2024
Bad Experience
We have stayed at over 15 VRBO’s in the past and this was by far, the worst we’ve ever stayed at. This is a VERY old house although the pics don’t look it. We had multiple issues: (1) The description said it has A/C, but it doesn’t work very well at all. It was only 68° outside and it would not get below 75° on the main floor at 10pm. The bedrooms are on the 2nd & 3rd floors and I can only guess it was 78° to 80+° . (2) We did not cook at all while there so we had no crumbs, etc. We saw TWO giant cockroaches in the kitchen. (3) The electrical outlets in the bathroom on the 3rd floor didn’t work. (4) Bring your own laundry soap if you want to use the washer (5) The pictures of the outside are not at all what this looks like. There are large, overgrown bushes which make parking difficult. Ended up having to pay $50 to park overnight down the street.
I had the low rating on communication because although we received many text messages before and during our stay, I believe it was all AI driven. We contacted the owners on multiple phone numbers we had been texted from regarding the A/C problem and kept getting canned answers, but no problem solving. We did get a text the day we checked out saying they were sorry about the A/C and stating we had been texting the property management group which was not staffed at 10pm. However, I had also texted THAT number that was texting me right then stating they were sorry. They did refund 15% of our VRBO cost due to the A/C issue.
Cynthia L.
Stayed 2 nights in Apr 2024