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Surestay Plus By Best Western Cebu City

2.5 star property

Photo gallery for Surestay Plus By Best Western Cebu City

Exterior
Premier Room, 2 Double Beds, Non Smoking
Lobby
Premier Room, 2 Double Beds, Non Smoking
Family Room, 2 Queen Beds, Non Smoking

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Bar
  • Housekeeping
The current price is AU$62
includes taxes & fees
9 Mar - 10 Mar

Explore the area

View map
Danaque Building, Capitol Site, Cebu City, 6000
  • Place, Cebu Doctor's University Hospital
    ‪1 min walk‬
  • Place, Mango Square
    ‪7 min walk‬
  • Place, Osmeña Fountain Circle
    ‪7 min walk‬
  • Airport, Cebu (CEB-Mactan - Cebu Intl.)
    ‪21 min drive‬

Room options

View all photos for Premier Room, 2 Double Beds, Non Smoking

Premier Room, 2 Double Beds, Non Smoking

Premier Room, 2 Double Beds, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(18 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed, Non Smoking

Superior Room, 1 Queen Bed, Non Smoking

Superior Room, 1 Queen Bed, Non Smoking

  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Single Beds, Non Smoking

Superior Room, 2 Single Beds, Non Smoking

Superior Room, 2 Single Beds, Non Smoking

  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Premier Room, 3 Single Beds, Non Smoking

Premier Room, 3 Single Beds, Non Smoking

Premier Room, 3 Single Beds, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Premier Twin Room, 2 Double Beds, Non Smoking, Kitchenette

Minibar, in-room safe, individually furnished, desk

Premier Twin Room, 2 Double Beds, Non Smoking, Kitchenette

  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room, 2 Queen Beds, Non Smoking

Minibar, in-room safe, individually furnished, desk

Family Room, 2 Queen Beds, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for 2 Single Beds, Non-Smoking, Superior Room, Mini Bar, Safety Box

Minibar, in-room safe, individually furnished, desk

2 Single Beds, Non-Smoking, Superior Room, Mini Bar, Safety Box

  • Sleeps 2

View all photos for Suite-2 Double Beds, Non-Smoking, Premier Room, Mini Bar, Kitchenette, Microwave, Safety Box

Minibar, in-room safe, individually furnished, desk

Suite-2 Double Beds, Non-Smoking, Premier Room, Mini Bar, Kitchenette, Microwave, Safety Box

  • Sleeps 4

2 Double Beds, Non-Smoking, Premier Room, Mini Bar, Safety Box

  • Sleeps 4

Suite-2 Queen Beds, Non-Smoking, Family Room, Mini Bar, Safety Box

  • Sleeps 4

1 Queen Bed, Non-Smoking, Superior Room, Mini Bar, Safety Box

  • Sleeps 2

1 King Bed, Non-Smoking, Superior Room, Mini Bar, Safety Box

  • Sleeps 2

View all photos for 3 Single Beds, Non-Smoking, Premier Room, Mini Bar, Safety Box

Minibar, in-room safe, individually furnished, desk

3 Single Beds, Non-Smoking, Premier Room, Mini Bar, Safety Box

  • Sleeps 3

About the area

Cebu City

At Surestay Plus By Best Western Cebu City you'll be 2.6 km (1.6 mi) from Ayala Center and 3.4 km (2.1 mi) from SM City Cebu. Highlights at this Baroque hotel include a restaurant, free self-parking and a bar/lounge. .This smoke-free hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Other amenities include a coffee shop/cafe, luggage storage and a lift. .Attractions within a 10-minute drive of this Capitol Site hotel include Waterfront Cebu City Casino and SM Seaside City Cebu.

What's nearby

  • Cebu Doctor's University Hospital - 1 min walk - 0.0 km
  • Mango Square - 7 min walk - 0.6 km
  • Osmeña Fountain Circle - 7 min walk - 0.6 km
  • Chong Hua Hospital - 7 min walk - 0.6 km
  • Cebu Business Park - 20 min walk - 1.7 km

Getting around

  • Cebu (CEB-Mactan - Cebu Intl.) - 36 min drive

Restaurants

  • ‪Lost Books Cebu - ‬1 min walk
  • ‪Jollibee - ‬1 min walk
  • ‪Bo's Coffee - ‬1 min walk
  • ‪Carlo’s Batchoy - ‬2 min walk
  • ‪Bittersweet Pastry Shop - ‬1 min walk

About this property

Surestay Plus By Best Western Cebu City

There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Surestay Plus By Best Western Cebu City also features concierge services and a lift. Free self parking is available.

This Baroque Cebu City hotel is smoke free.

  • 62 guestrooms or units
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Surestay Plus By Best Western Cebu City offers 62 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. This individually furnished accommodation has separate sitting areas. 32-inch LED televisions come with digital channels.

Bathrooms include a shower with a rainfall showerhead, slippers, bidets and complimentary toiletries. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. An iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • 9 steps to reach entrance
  • Area rugs in public areas
  • Front entrance ramp
  • Lift (80 centimetre wide door)
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Baroque architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LED TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: noon
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Surestay Plus By Best Western Cebu City

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for PHP 1200 per day.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: PHP 1200 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: GCash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, cash, mobile payments and GCash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher in all accommodation. Guests can access their rooms with a mobile device.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Surestay Plus By Cebu City
Surestay Plus By Best Western Cebu City Hotel
Surestay Plus By Best Western Cebu City Cebu City
Surestay Plus By Best Western Cebu City Hotel Cebu City

Frequently asked questions

Is parking available at Surestay Plus By Best Western Cebu City?

Yep, Surestay Plus By Best Western Cebu City has a free self car park.

How much does it cost to stay at Surestay Plus By Best Western Cebu City?

As of 3 Mar 2026, prices found for a 1-night stay for 2 adults at Surestay Plus By Best Western Cebu City on 9 Mar 2026 start from 61.70, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Surestay Plus By Best Western Cebu City?

The closest beach to Surestay Plus By Best Western Cebu City is The Mactan Newtown Beach (14 km).

What makes Surestay Plus By Best Western Cebu City a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Surestay Plus By Best Western Cebu City.

Is there a free airport shuttle available at Surestay Plus By Best Western Cebu City?

No, Surestay Plus By Best Western Cebu City does not offer an airport shuttle service.

Is there a bar or restaurant at Surestay Plus By Best Western Cebu City?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Surestay Plus By Best Western Cebu City?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Surestay Plus By Best Western Cebu City?

No, pets and service animals are not allowed.

Surestay Plus By Best Western Cebu City Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 127 out of 199 reviews
Rating 8 - Good. 46 out of 199 reviews
Rating 6 - Okay. 19 out of 199 reviews
Rating 4 - Poor. 2 out of 199 reviews
Rating 2 - Terrible. 5 out of 199 reviews

9.2/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

6/10 Okay

LOTCHE

Liked: Staff & service
Breakfast table with crawling german cockroaches
Stayed 2 nights in Nov 2025

6/10 Okay

LOTCHE

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
Leak in the window during heavy rain; crawling 2-3 cockroaches in the buffet table. Informed the staff but said it’s normal since they just had repairs
Stayed 2 nights in Nov 2025

10/10 Excellent

WILMA GONZAGA

Liked: Cleanliness, amenities, property conditions & facilities
Everyone was so nice and it just makes coming home more meaningful even with storm hitting the place two days before I left. I am so grateful for the staff. They make me feel so welcome. They were so attentive to my needs. Thank you everyone!!!
Stayed 15 nights in Oct 2025

10/10 Excellent

Coraliza

Liked: Cleanliness, amenities, property conditions & facilities
Clean and smells good
Stayed 2 nights in Nov 2025

10/10 Excellent

LOTCHE

Liked: Staff & service
Observed 2-4 cockroach in the buffet table crawling in the serving spoons and utensils
Stayed 1 night in Nov 2025

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast menu was good but you have to be early.
Stayed 3 nights in Nov 2025

10/10 Excellent

David W

Business traveller
Liked: Cleanliness, staff & service, amenities
Room was great, clean and the staff was very accommodating. Great Breakfast.
Stayed 3 nights in Nov 2025

8/10 Good

Randall

Good
Stayed 1 night in Oct 2025

10/10 Excellent

Ariel

Stayed 1 night in Sep 2025

10/10 Excellent

CALEB

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service. Convenient to CBD and lots of places
Stayed 3 nights in Jun 2025

10/10 Excellent

Michelle Culas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly. Breakfast is superb. Would love to come back here again.
Stayed 1 night in Jul 2025

2/10 Terrible

Jocelyn

Travelled with family
Disliked: Cleanliness, amenities
The only aspect I appreciate about this establishment is its proximity to Chong Hua Hospital. I booked my families stay here from April 27 to May 2 and June 29 to July 3, as my brother had a scheduled follow-up appointment with his ophthalmologist and my nieces had eye check-ups as well. Given my unfamiliarity with the area and lack of knowledge about other nearby hotels, I opted to book here. My husband and I had previously stayed here with my brothers in November during our vacation in the Philippines, and I personally experienced unfriendly service from the staff, including the guard, front desk, and housekeeping. Although I did not write a review at the time, I have decided to speak out this time. Furthermore, the guard's comment to my brother, suggesting that they should stay at a different hotel near the hospital, was unacceptable to my husband and me. I have personally encountered the "Mata Pobre" attitude during my stay at this hotel, where the staff seemed to judge us based on our appearance. Despite booking an eight-night stay and spending a significant amount of money, my family and I were treated unfairly. The primary reason my husband and I chose to stay here was due to its affiliation with Best Western, as we have consistently had positive experiences with the brand. However, I will never book a stay here again and will advise my friends to avoid this hotel.
Stayed 2 nights in Jul 2025

10/10 Excellent

NICARETES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Catherine

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel!
Stayed 2 nights in May 2025

10/10 Excellent

Khristine

Stayed 1 night in May 2025

10/10 Excellent

Ma Angeli, Dublin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our room was clean and smelled good! The beds are comfy and the linens looked and smelled clean. The hotel’s location was perfect for what we came to Cebu for. I’d stay here again.
Stayed 2 nights in May 2025

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were friendly and helpful! The hotel is clean.
Stayed 3 nights in May 2025

10/10 Excellent

Ivo, Pangvitch

Stayed 1 night in May 2025

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so nice and very helpful!
Stayed 9 nights in May 2025

10/10 Excellent

Nadina

Liked: Cleanliness, staff & service, property conditions & facilities
It was the perfect hotel I needed at that time because it was right across Cebu Doctors Hospital
Stayed 3 nights in May 2025

10/10 Excellent

MARIA ELENA

Liked: Cleanliness, amenities
I didn’t get the chance to explore the area because I only stayed overnight but I love to come back someday and stay in this hotel.
Stayed 1 night in May 2025

10/10 Excellent

Eliezer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great place to stay
Stayed 1 night in Apr 2025

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to coffee shops, restaurants and groceries.
Stayed 5 nights in May 2025

8/10 Good

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly but the shower doesn't have water
Stayed 3 nights in Apr 2025

10/10 Excellent

Rosemarie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room with breakfast included which was very tasty. Staff are so helpful and friendly. Very clean and quiet. We enjoyed our 2 night stay here. Lovely reception area to sit and relax.
Stayed 2 nights in Apr 2025