4/10 Poor
Ross-Anna
Travelled with family
15 Jan 2026
I was charged upon check in. I got a huge migraine after landing in Cebu on Jan 3rd. The room was only booked for a single night before we moved onto our other destination, so I was just focused on getting into the room to rest. I was charged about about 7700 pesos for the room. We paid in PHP cash. After we left there and I was thinking about it, I realized that room has actually PREPAID since October. I should not have been charged anything at all. They never gave me a reciept, I keep all my reciepts and could not find this one even just the very next day, and could not recollect them offering me one. They gave me a deposit slip (php1000) that I was told to teturn the next day to recieve my deposit which I did. I got the money, they took the deposit slip. While I rested the others in my group were free to explore. They reported the breakfast food was cold, the pool inaccessible. The gym had no ventilation. At least parking was convenient. I want a refund.
Ross-Anna
Stayed 1 night in Jan 2026

































