6/10 Okay
Colleen
25 May 2025
The property was close to the centre of Castlemaine. It was clean. Not as good as I expected from the photos. We checked out around 7.30 on Saturday morning, reception was unattended so dropped the key in the locked box. We realised while ordering breakfast in town that my husband had forgotten his reading glasses in the room. We finished eating and got back to the motel probably around 8.45, reception was still unattended so we rang the number from their website, it went to voicemail, left a message explaining our situation. No response. We rang again at about 9.10. This time the lady came out and got the key for my husband. My husband was careless to leave his glasses, but the customer service was very poor. I couldn't believe that reception was unattended after 9am on a Saturday morning. Lucky that it wasn't a real emergency.
Colleen
Stayed 1 night in May 2025