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Neos Hotel Cartagena

3.0 star property

Photo gallery for Neos Hotel Cartagena

Terrace/patio
Property entrance
Front of property
Cuadruple Superior
Reception

Reviews

7.8 out of 10
Good

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Laundry room
The current price is AU$34
9 June - 10 June

Explore the area

View map
Manga carrera 30 #28-85, Cartagena
  • Place, Port of Cartagena
    ‪3 min walk‬
  • Place, Cartagena de Indias Cruise Terminal
    ‪8 min walk‬
  • Place, Santa Cruz Marina
    ‪11 min walk‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪20 min drive‬

Room options

View all photos for Superior Triple

Superior Triple

Superior Triple

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Cuadruple Superior

Cuadruple Superior

Cuadruple Superior

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Cuadruple

Cuadruple

Cuadruple

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bunk Bed OR 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Familiar

Familiar

Familiar

  • Sleeps 5
  • 1 Double Bed, 1 Single Bed and 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Economy Room, 1 Double Bed (Room with Fan)

Economy Room, 1 Double Bed (Room with Fan)

Economy Room, 1 Double Bed (Room with Fan)

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About the area

Cartagena

At Neos Hotel Cartagena you'll be steps from Port of Cartagena and 2.6 km (1.6 mi) from San Felipe de Barajas Castle. Highlights at this hotel include a restaurant and in-room free WiFi. .This pet-friendly hotel offers free WiFi in public areas, a rooftop terrace and a 24-hour front desk. Additionally, you'll find a coffee shop/cafe, a snack bar/deli and coffee/tea in a common area. Each morning cooked-to-order breakfast is served between 7:00 AM and 10:00 AM. There's also the convenience of free parking nearby. .With a stay at this 3-property class Manga hotel, you'll be 2.8 km (1.8 mi) from Cartagena de Indias Convention Center and 3.2 km (2 mi) from Clock Tower.

What's nearby

  • Port of Cartagena - 3 min walk - 0.3 km
  • Cartagena de Indias Cruise Terminal - 8 min walk - 0.7 km
  • Santa Cruz Marina - 11 min walk - 1.0 km
  • Port, Fortresses and Group of Monuments - 16 min walk - 1.3 km
  • San Felipe de Barajas Castle - 7 min drive - 2.8 km

Getting around

  • Cartagena (CTG-Rafael Núñez Intl.) - 20 min drive

Restaurants

  • ‪Koi Koi Sushi - ‬10 min walk
  • ‪La Venticuatro - ‬9 min walk
  • ‪McDonald's - ‬18 min walk
  • ‪McDonald's - ‬18 min walk
  • ‪Nativos - ‬5 min walk

About this property

Neos Hotel Cartagena

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. Public spaces have free WiFi. A rooftop terrace, spa services, and tour/ticket assistance are also featured at Neos Hotel Cartagena.

Smoking is allowed in designated areas at this 3-star Cartagena hotel.

  • 23 guestrooms or units
  • Deli
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Smoking in designated areas
  • Dining venue
Neos Hotel Cartagena offers 23 accommodations with a ceiling fan. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.
Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages and massages.

Similar properties

Interior detail
Hotel Ayenda Casa Cano 1805
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  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
4.1 out of 5, Very good, 240 reviews
The price is AU$47
2 June - 3 June
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 3 metres
  • Street parking available
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: COP 20,000 to 25,000 for adults and COP 15,000 to 18,000 for children
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • 4 accessible parking spaces
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

More

  • Ceiling fan
  • Fan
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age - 18

Check-out

Check-out before noon

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: COP 50000 per pet (varies based on length of stay), plus a one-time cleaning fee of COP 30000
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately COP 20000 to 25000 for adults and COP 15000 to 18000 for children
  • Pet fee: COP 50000 per pet (varies based on length of stay) plus a one-off COP30000 cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

NEOS Hotel SAS

Neos Hotel Cartagena Hotel

Neos Hotel Cartagena Cartagena

Neos Hotel Cartagena Hotel Cartagena

Frequently asked questions

What is the cancellation policy at Neos Hotel Cartagena?

Neos Hotel Cartagena offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Neos Hotel Cartagena?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at Neos Hotel Cartagena on 9 June 2026 start from AU$34, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Neos Hotel Cartagena?

The closest beach to Neos Hotel Cartagena is Bocagrande Beach (3.6 km).

Is there a spa on site at Neos Hotel Cartagena?

There's no onsite spa, but this property does offer services like deep-tissue massages.

Does Neos Hotel Cartagena serve breakfast?

You bet, cooked-to-order breakfast is on offer daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Neos Hotel Cartagena?

No, Neos Hotel Cartagena does not offer an airport shuttle service.

Is there a bar or restaurant at Neos Hotel Cartagena?

Yep, you can grab a meal at Neos Hotel Cartagena's onsite restaurant.

What time are check-in & check-out at Neos Hotel Cartagena?

Check-in begins at 3:00 PM. Check-out time is noon.

Neos Hotel Cartagena Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 32 out of 54 reviews
Rating 8 - Good. 3 out of 54 reviews
Rating 6 - Okay. 8 out of 54 reviews
Rating 4 - Poor. 3 out of 54 reviews
Rating 2 - Terrible. 8 out of 54 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Angelica

Stayed 1 night in Feb 2026

10/10 Excellent

Shawn, ellenwood

Liked: Cleanliness, amenities, property conditions & facilities
Quiet able to relax and sleep without any disturbances clean hotel friendly staff cooked meals lunch dinner complimentary breakfast enjoyed my stay opt to get the air conditioning it’s extra but not expensive.
Stayed 4 nights in Dec 2025

10/10 Excellent

Mauricio

Stayed 5 nights in Nov 2025

2/10 Terrible

Osman

Stayed 6 nights in Nov 2025

10/10 Excellent

Amet

Stayed 1 night in Oct 2025

10/10 Excellent

Andrea Steffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien
Stayed 4 nights in Oct 2025

10/10 Excellent

Claudy

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2025

2/10 Terrible

EDWAR

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
I do not feel comfortable in this hotel
Stayed 2 nights in Oct 2025

10/10 Excellent

richard

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was nothing like the description. My fiance and i decided to stay in boca grande. On the beach, it's for the same price
Stayed 2 nights in May 2025

4/10 Poor

federica

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The photo did not really look like in the picture.. the room was without windows and it was really really hot even with the fan
Stayed 4 nights in May 2025

10/10 Excellent

JANE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service
Stayed 8 nights in Mar 2025

10/10 Excellent

Hilde

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was working in the area so only needed to sleep there.
Stayed 3 nights in Mar 2025

10/10 Excellent

Frederich Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 8 nights in Jan 2025

10/10 Excellent

Edgardo Jr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel aunque está en remodelación de algunos dormitorios, lo encontré un lugar seguro y servicial.
Stayed 14 nights in Dec 2024

2/10 Terrible

David

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Its expedias fault The rooms you showed are nothing like the property
Stayed 1 night in Dec 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was safe and staff and management treated me good. Overall i had a great vacation.
Stayed 27 nights in Oct 2024

10/10 Excellent

Ismael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is ok,well located from the historic city.
Stayed 1 night in Aug 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay once you decide to get rest.
Stayed 3 nights in Jun 2024

6/10 Okay

Javier

Business traveller
Liked: Staff & service
No hay agua caliente, dice que incluye desayuno, pero luego no es asi. Muy alejado de todo.
Stayed 4 nights in Apr 2024

8/10 Good

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Little bit from walled city but still worth it for price. Good hotel
Stayed 5 nights in Jan 2024

6/10 Okay

Mario

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023

2/10 Terrible

Joseph

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I give this hotel a poor rating because the customer service is very bad. I needed to switch my room because it was very hot in the room they placed me in. The ceiling fan in the room only circulated the hot air around the room.The staff told me if I wanted to switch rooms, I would have to pay for an additional room and there is nothing they can do about it. It’s very disappointing how they lack accommodating their guests., They could have told us that the room gets very hot at night before putting us in the room. I will not recommend people to stay here if visiting Manga or Cartagena. This is not the ideal hotel you should stay if your looking to be comfortable., Also, the cable on the tv did not work or there probably wasn’t any cable.

4/10 Poor

Rafael

Liked: Staff & service
Disliked: Amenities
Equipe super prestativa e educada. O problema é com a própria acomodação. Não há janela para a parte externa do quarto, o que o deixa extremamente abafado e sem ventilação. Estava limpo, mas muito simples. Instalações um tanto quanto precárias. Café da manhã simples, mas bem feito. Não muito bem localizado, sendo uma região sem grande movimentação durante a noite, deixando a o local ermo.
Stayed 3 nights in Feb 2026

2/10 Terrible

Adriana Santos

Liked: Staff & service
Disliked: Cleanliness, amenities
Pra resumir a estrutura é pessima, as acomodações horriveis, o local do hotel pessimo. Café da manhâ.. Só direi que foi servido um cafe numa caneca de plastico horrorosa. Atendimento bom NAO INDICO
Stayed 2 nights in Jan 2026

10/10 Excellent

Michelle

Stayed 4 nights in Dec 2025