Best Western Heronston Hotel & Spa

This property provides access to the Leisure Club and Spa for guests ages 16 and under during designated times. The Leisure Club must be booked in advanced through reception.

Access to this property’s pool and gym is currently limited to allow social distancing. Reservations of time slots are required at check-in (subject to availability).

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

• Children stay free
• Pets allowed in specific rooms only
• Service animals are allowed
• Service animals are exempt from fees/restrictions
• Debit cards not accepted
• Staffed front desk
• Smoke detector
• Security system
• Children stay free: Maximum age 11
• Property is cleaned with disinfectant
• Staff wear personal protective equipment
• Protective clothing is not available for guests
• Shield between guests and staff in main contact areas
• Guests are provided with free hand sanitiser
• Social distancing measures are in place
• Contactless check-in is available
• Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean (Best Western)
• Property confirms they are implementing enhanced cleaning measures
• Individually wrapped food options are not available
• gap period enforced between guest stays 24 hours
• Staff temperature checks are not conducted regularly
• Temperature checks are not available to guests
• Bed sheets and towels are washed at a temperature of at least 60°C/140°F
• Commonly touched surfaces are cleaned with disinfectant
• Property confirms they are implementing guest safety measures
• Contactless check-out is available
• Property does not follow sanitisation practices of any association
• Cashless transactions are available
• Masks are compulsory at the property
• Contactless food service / room service is available
• Reservation might be required for some facilities on site
• Mobile key entry is not available
• Food service has been amended for enhanced safety