2/10 Terrible
Tanelah
Travelled with partner
11 Feb 2024
Disliked: Staff & service
Did not stay due to shortened layover. Called several times after booking to cancel but no one answered. We then decided to rent a car and drive to the property. Once we arrived (within 1hr of booking) we were met by a man who identified himself as the property manager. Asked for early check-in (even though we’d only be there for a short time) & we told “I don’t know why you would book when the check-in time is 3pm”. I explained that I tried calling several times to cancel (with no answer) and that we had a shortened layover & were just looking for a place to freshen up. The gentleman was very aggressive. So much so that we decided to just leave & contact Expedia to see what our options would be. He was very upset by this & stated “I already have the money and I won’t be issuing a refund UNLESS I am able to re-book the room to someone else”. Expedia tried contacting the property but to no avail. Days later, I received a follow-up email from Expedia stating again, they were unable to reach the property for a refund. I’m not at all upset about the money lost for the stay. I should’ve done a better job of looking at the check-in time. What upsets me is how I was treated by the property manager. Being aggressive & saying this like “I already have the money..” is not good business practice. That alone is what will prevent me from staying or recommending this place in the future. It costs nothing at all to just be kind!
Tanelah
Stayed 1 night in Jan 2024
