2/10 Terrible
Maribeth
Business traveller
9 Nov 2025
They are awful. First they tried to tell me my overnight room charge was the regular rate (about $325) I had to show them my hotel.com receipt. They then said part of the up charge was a pet fee if $75. We didn’t have a pet with us! They then asked if we brought a pet named Stella???? No. We did not. Then they asked if we took water from the mini fridge. Water? For $25?? No. There was NO water in our fridge. None. Next they added a $25 fee to my credit card at 3:22 am on Sunday. Asked about this and they told me they didn’t know what it was for and “couldn’t see anything” on my account for that. Even though I was showing them my credit card charge. I insisted on a receipt for the correct amount. Sadly this included an overnight parking fee for $12 to park in an uncovered parking lot adjacent to a steak and shake. I’d never stay there again. Someone is to steal from the till w bogus guest credit card charges. Had I not gotten an alert on my phone about a charge at 3:22 am or if I’d just left my room keys in the room and left, I’d have been charged close to $400 for a $186 including tax reservation. Horrible customer service
Maribeth
Stayed 1 night in Nov 2025



















