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Crystal Hotel

3.5 star property
Victorian hotel with free parking, near University of Cambridge

Photo gallery for Crystal Hotel

Front of property
Standard Double Room
Banquet hall
Front of property
Front of property

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi

Explore the area

View map
167-169 Hills Rd, Cambridge, England, CB2 8RJ
  • Place, Cambridge Junction
    ‪5 min walk‬
  • Place, University of Cambridge
    ‪18 min walk‬
  • Place, Addenbrooke's Hospital
    ‪2 min drive‬
  • Airport, Cambridge (CBG)
    ‪8 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

8.6 out of 10
Excellent
(17 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

7.0 out of 10
Good
(2 reviews)
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room

Family Room

Family Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

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About the area

Cambridge

At Crystal Hotel you'll be within just a 5-minute stroll of Cambridge Junction and within 15 minutes of University Botanic Gardens. Highlights at this Victorian hotel include free in-room WiFi. .This smoke-free hotel offers free WiFi in public areas, a garden and express check-out. Plus you'll find luggage storage. There's also the convenience of free self parking. .Attractions within a 15-minute drive of this 3.5-property class Queen Edith's hotel include University of Cambridge and Imperial War Museum Duxford.

What's nearby

  • Cambridge Junction - 5 min walk - 0.4 km
  • University of Cambridge - 18 min walk - 1.6 km
  • Addenbrooke's Hospital - 2 min drive - 1.7 km
  • Anglia Ruskin University - 3 min drive - 2.1 km
  • Royal Papworth Hospital NHS Foundation Trust - 3 min drive - 2.0 km

Getting around

  • Cambridge Station - 11 min walk
  • Cambridge (CBG) - 12 min drive

Restaurants

  • ‪Mina Steakhouse - ‬8 min walk
  • ‪Stir - ‬8 min walk
  • ‪Tenpin Cambridge - ‬5 min walk
  • ‪GAIL's Bakery - ‬10 min walk
  • ‪The Earl of Derby - ‬6 min walk

About this property

Crystal Hotel

Victorian hotel with free parking, near University of Cambridge
As a guest of Crystal Hotel, you'll find a garden and express check-out. Public spaces have free WiFi. Self parking is free.

This Victorian Cambridge hotel is smoke free.

  • 18 guestrooms or units
  • 2 levels
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Garden
  • No smoking on site
Crystal Hotel offers 18 accommodations with coffee/tea makers and a hairdryer. 25-inch flat-screen televisions come with digital channels.

Bathrooms include a shower. This Cambridge hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping on request

Outdoors

  • Garden

Accessibility

  • No lift

More

  • 2 floors
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 25-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 15

Check-out

Check-out before 10:00 AM
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

The front desk is open daily from 7:30 AM - 10:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, Discover, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

Property is also known as

Crystal Hotel Hotel
Crystal Hotel Cambridge
Imperial Cambridge Hotel
Crystal Hotel Hotel Cambridge

Frequently asked questions

What is the cancellation policy at Crystal Hotel?

Crystal Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Crystal Hotel?

Yep, Crystal Hotel has a free self car park.

Is there a free airport shuttle available at Crystal Hotel?

No, Crystal Hotel does not offer an airport shuttle service.

What time are check-in & check-out at Crystal Hotel?

Check-in begins at 3:00 PM. Check-out time is 10:00 AM.

Are pets allowed at Crystal Hotel?

No, only service animals are allowed.

Crystal Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 183 out of 449 reviews
Rating 8 - Good. 155 out of 449 reviews
Rating 6 - Okay. 65 out of 449 reviews
Rating 4 - Poor. 32 out of 449 reviews
Rating 2 - Terrible. 14 out of 449 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Edward

Stayed 1 night in Oct 2025

2/10 Terrible

Gareth

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

8/10 Good

Anna-Maria

Liked: Staff & service
Stayed 2 nights in Oct 2025

8/10 Good

UMESH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Eldhose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Oct 2025

10/10 Excellent

suzanna

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great service. But very tired interior, wall paper pealing off the walls. The first room had big damp patches on the ceiling, so we asked to be moved rooms.
Stayed 1 night in Oct 2025

6/10 Okay

ANANDKUMAR

Stayed 1 night in Sep 2025

6/10 Okay

Graham

Business traveller
Stayed 1 night in Sep 2025

10/10 Excellent

Milica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Milica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

6/10 Okay

Rodney

Liked: Cleanliness, room comfort

Visiting Cambridge.

This was a good comfortable hotel. However service was below average. I stayed for 3 nights. No service of room after first night. The next day I specifically rang the hotel during the day twice but got no reply. I left a message specifically asking for the room to be serviced. Still no service the next day. I also requested some ice to take to the room for a drink. None available the first night. Small cup the next night. Smaller cup the next night and then no more when I asked. Considering there is a restaurant on site, seems odd.
Stayed 3 nights in Sep 2025

8/10 Good

Mike

Liked: Cleanliness, staff & service
Great little hotel half mile or so from Cambridge city centre. Well recommended.
Stayed 1 night in Sep 2025

10/10 Excellent

Ireneusz

Stayed 2 nights in Jul 2025

10/10 Excellent

Ireneusz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

Faheem

Business traveller

One night stay

Stay was ok. Would have liked some water in the room or even vending machine downstairs. Kind of hands off reception/service. Close proximity to the hospital which is good. And helped in late check out today. That's it really
Stayed 1 night in Aug 2025

8/10 Good

Katharine

Travelled with family
Liked: Cleanliness, staff & service
No AC which is fine and to be expected but hard during the heat wave. The area is a little shabby but the room was quiet and clean that it was a comfortable respite after a busy day and evening in Cambridge.
Stayed 2 nights in Jul 2025

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Not recommended

No AC, bed very hard, place a bit run-down, no staff there a lot of the time. Shower was broken so had to use the one next door in a room that had not been cleaned yet. No secure place to leave luggage after checkout. Staff were pleasant and friendly and tried to be helpful with the shower situation.
Stayed 1 night in Jul 2025

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness
The room was excellent value for money compared to anything else. It is tired, but very clean, in a great spot and the staff are lovely.
Stayed 2 nights in Jul 2025

4/10 Poor

Delvyn

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Cons: This is a shabby old hotel. Holes in the walls, rips in the wallpaper. It's clean. They say they will provide housekeeping every three days, but I had to ask on day 4, and all they did was provide new towels and empty the trash. They did not clean the toilet or sink or provide new bed sheets or vacuum. There is rarely someone working at the front desk, so I found it impossible to get them to address this issue. Pros: It's clean, at least, and the staff are friendly - when you can find them. It's a 10 minute walk to the train station, and about 20 minutes by bus to the center of town.
Stayed 12 nights in Jun 2025

4/10 Poor

Helen

Disliked: Cleanliness, property conditions & facilities
Shabby and cramped
Stayed 2 nights in Jul 2024

8/10 Good

Joan

Travelled with family
Liked: Cleanliness, staff & service
The staff very lovely. The hotel was clean and quiet despite being near the road. The hotel needs general updating. It was nice to have a garden area but we could not sit out there as there were nettles and the chairs needed cleaning. It would be good to have a breakfast option. The restaurant that was advertised nearby was a bit disappointing if you are looking for a full English type breakfast but got free hot drinks if you mention the hotel! The hotel is generally fine if you are only there for a day or two. The lovely staff make the hotel.
Stayed 1 night in Jun 2025

6/10 Okay

Elizabeth

Disliked: Property conditions & facilities
While the room was clean and the registration clerk was friendly, the property is on the shabby side. It was a very bare bones experience. Water pressure was a trickle. Fine for a quick stop for budget travelers. We appreciated the free parking!
Stayed 1 night in Jun 2025

8/10 Good

Gabriel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay. V reasonable near station inc parking
Stayed 1 night in Jun 2025

8/10 Good

Nathan

Stayed 1 night in Jun 2025