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4.1 out of 5

"Staff completely disinterested and we felt like we were interrupting at all 3 of our interactions. No hot water until morning and due to attitude of ... " More

By a verified traveller on Sat 27 Mar 2021

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Hotel Description

A luxury stay in Ballina awaits you at Riverside Holiday Apartments Ballina. Within just a 10-minute stroll, you'll find Ballina Naval and Maritime Museum and Ballina Visitor Information Centre. Highlights at this hotel include in-room free WiFi, furnished balconies, and LCD TVs.

You can enjoy digital TV, coffee/tea makers, and safes, featured in all 22 rooms. Room service, hair dryers, and irons/ironing boards are also available.

The restaurant, Red Wok Thai, serves Thai cuisine and is open for dinner. For a drink, you can stop by the hotel's own lounge bar. Additionally, you'll find an indoor swimming pool, a library, and an elevator. There's also the convenience of free self parking.

Places within a 30-minute walk of this 4.5-star Ballina hotel include Ballina District Hospital and Ballina Fair Shopping Centre.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$164* Per night/room 21 Oct. - 22 Oct.

Apartment, 2 Bedrooms, River View

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Apartment, 3 Bedrooms, River View

Bed Count 2 Queen Beds Maximum Occupancy 8 Max

Apartment, 1 Bedroom, River View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Riverside Holiday Apartments Ballina ratings based on 131 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Riverside Holiday Apartments Ballina

Everyone (76) Couples (25) Family (36)
3 out of 5
Staff completely disinterested and we felt like we were interrupting at all 3 of our interactions. No hot water until morning and due to attitude of owner we didn’t even get a chance to mention it. Maybe just a bad day for them but it really impacted our experience: there’s mindfulness posters everywhere, perhaps the staff could read them instead of snarling at their mobile phone.

Posted by on 27 Mar. 2021

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3 out of 5
Handy location, secure parking for my self and husband used a visitor carpark. But scaffolding outside the window, commencing at 0645 was a rude awakening. Not the fault the Riverside apartments tho'.

Posted by on 19 Feb. 2021

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4 out of 5

Posted by on 4 Oct. 2020

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3 out of 5
The location of the property is good. During Covid restrictions the reception area is only staffed for 4 hours and there were no instructions in rooms regarding facilities being unavailable and where to empty bins etc. Without access to gym or pool the property appeared expensive as it was a fairly small ageing and basic room. It was clean. Not in our minds good value for money and we should have been made aware that neither the gym or pool would be available as there seem variations in how this is managed during Covid changes.

Posted by on 16 Aug. 2020

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5 out of 5
great central location.easy parking.perfect place to relax and unwind.

Posted by on 22 Mar. 2020

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Comment from Hotel Management

25 Mar. 2020 by Rohan

Many thanks for you review. Much appreciated the Riverside team. Look forward to welcoming you back in the near future. Stay safe and healthy

5 out of 5
Great location in the heart of Ballina and on the river. Great views from the balcony up to the hills. The apartment was spacious with excellent kitchen and laundry.

Posted by on 22 Mar. 2020

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Comment from Hotel Management

25 Mar. 2020 by Rohan

Many thanks for you review. Much appreciated the Riverside team. Look forward to welcoming you back in the near future. Stay safe and healthy

5 out of 5

Posted by on 28 Jan. 2020

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Comment from Hotel Management

25 Mar. 2020 by Rohan

Many thanks for you review. Much appreciated the Riverside team. Look forward to welcoming you back in the near future. Stay safe and healthy

3 out of 5
The apartment is not well appointed - bare essentials. Air conditioning is not easy to control with no instructions whatsoever. TV stations are very limited - need to be upgraded as far as Foxtel is concerned. Quite disappointing really considering the cost was $2,700 for 5 nights!! We would not recommend.

Posted by on 30 Dec. 2019

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3 out of 5
Secure and spacious. Fairly clean. Centrally located to main part of town

Posted by , from Brisbane on 17 Dec. 2019

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Comment from Hotel Management

24 Jan. 2020 by Rohan

Many thanks for your comments

4 out of 5

Posted by on 13 Aug. 2019

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Comment from Hotel Management

16 Aug. 2019 by Rohan

Many thanks

About the Riverside Holiday Apartments Ballina

Location 35 Fawcett Street, Ballina, NSW 2478

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Event space at this hotel measures 0 square feet (0 square meters). An indoor pool, a library, and an elevator are also featured at the luxury Riverside Holiday Apartments Ballina. Free self parking is available. This 4.5-star Ballina hotel is smoke free.

  • 22 guestrooms or units
  • 5 levels
  • 0 sq ft of conference space
  • 0 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Library
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Riverside Holiday Apartments Ballina offers 22 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to furnished balconies or patios. LCD televisions come with premium digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Ballina hotel provides complimentary wireless Internet access.

  • Private balcony or patio (furnished)
  • In-room dining
  • LCD television
  • Digital channels
  • Premium channels
  • Coffee maker
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Red Wok Thai - This restaurant specializes in Thai cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at anytime

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Sunday: 10:00 AM - 2:00 PM
The front desk hours vary at this property. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions and key retrieval information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-in ends Monday-Friday, 5 PM; Saturdays, 4 PM; Sundays and public holidays, 2 PM. Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in.

This property's front desk is open during the following times:

  • Monday - Sunday: 10:00 AM - 2:00 PM
The hours at this property's front desk vary. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 20 per night.
  • Cribs (infant beds) are available for AUD 10 per night.

Pet Policy

  • Pets and service animals are not allowed at Riverside Holiday Apartments Ballina

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and JCB International. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-in and contactless check-out are available.

  • Parking height restrictions apply
  • Service animals not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 10 per night
  • Rollaway bed fee: AUD 20 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ballina Holiday Apartments
  • Ballina Riverside Apartments
  • Holiday Apartments Ballina
  • Riverside Apartments Ballina
  • Riverside Ballina
  • Riverside Holiday Apartments
  • Riverside Holiday Apartments Ballina
  • Riverside Holiday Ballina
  • Riverside Holiday Apartments Ballina Apartment
  • Riverside Holiday Apartments Apartment
  • Riverside Apartments Ballina
  • Riverside Holiday Apartments Ballina Hotel
  • Riverside Holiday Apartments Ballina Ballina
  • Riverside Holiday Apartments Ballina Hotel Ballina

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.