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 Byron Bay •1 Room
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Ingenia Holidays Byron Bay

3.5-star property
5-37 Broken Head Rd, Byron Bay, NSW 1800 796 370
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3.9 out of 5
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See all 139 wotif Reviews

"Property was great,comfortable beds, fantastic location and great woodfired pizza! " More

By a verified traveller on Mon 09 May 2022

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Hotel Description

At Ingenia Holidays Byron Bay you'll be 3.8 km (2.4 mi) from Main Beach and 4.2 km (2.6 mi) from Belongil Beach. Highlights at this beach holiday park include an outdoor swimming pool and in-room free WiFi.

You can enjoy flat-screen TVs and hair dryers, featured in all 47 accommodations. Refrigerators and microwaves make in-room dining convenient. Weekly housekeeping is available.

This pet-friendly holiday park offers free WiFi in public areas, a terrace, and a garden. Additionally, you'll find a kids' swimming pool, a coffee shop/cafe, and laundry facilities. There's also the convenience of free self parking.

With a stay at this 3.5-star Byron Bay holiday park, you'll be 5.5 km (3.4 mi) from Wategos Beach.

Studio Cabin - Pet Friendly

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$146* Per night/room 17 Jul. - 18 Jul.

Studio Cabin - Queen Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Studio Cabin

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Deluxe Villa, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Premium Family Villa - 3BR

Bed Count 2 Queen Beds Maximum Occupancy 9 Max

Superior Villa - 2BR

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Ingenia Holidays Byron Bay ratings based on 139 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Ingenia Holidays Byron Bay

Everyone (74) Couples (26) Family (41)
2 out of 5
We understand that there has been floods around but our cabin floor and walls were all mouldy and the smell when you entered was horrible. The front door was also so warped that we struggled to access the cabin.. would not go back.

Posted by on 17 May 2022

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Comment from Hotel Management

31 May 2022 by Lauren

Hi Tito, Thank you for taking the time to provide us with your feedback after your recent stay at Byron Bay. We appreciate your valuable feedback as it helps us identify the areas, where we can improve the guest experience. We have also taken your feedback on board and have taken your feedback on board. Warm Regards, Lauren

5 out of 5
Property was great,comfortable beds, fantastic location and great woodfired pizza!

Posted by on 9 May 2022

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Comment from Hotel Management

31 May 2022 by Lauren

Hi Loretta, Thank you for taking the time to provide us with your feedback after your recent stay at Byron Bay. We are happy to hear that you enjoyed your stay with us. We look forward to seeing you again in the future. Warm Regards, Lauren

5 out of 5
I found the staff amazing, the service and care was first class, nothing was too much trouble and we will be back!

Posted by on 21 Feb. 2022

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Comment from Hotel Management

22 Feb. 2022 by Lauren

Hi Peter, Thank you for taking the time to provide us with your feedback after your recent stay at Byron Bay. We are glad to hear that you enjoyed your stay with us. We look forward to seeing you again in the future. Warm Regards, Lauren

5 out of 5
I like that it was out of Byron, not too busy..

Posted by on 15 Feb. 2022

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Comment from Hotel Management

17 Feb. 2022 by Lauren

Hi Cheryl, Thank you for taking the time to provide us with your feedback after your recent stay at Byron Bay. We are glad to hear that you enjoyed your stay with us. We look forward to seeing you again in the future. Warm Regards, Lauren

3 out of 5
It was an okay place to stay for the night, although, there was no where in the cabin where you felt like you couldn’t be seen. The frosted glass goes only half way up every window. We could see straight into our neighbours shower which was obviously uncomfortable. The wifi doesn’t let anything load and ended up hot-spotting from my phone. The shower has no place to put anything and it’s just not ideal. We slept on mattresses on the floor because you could see straight into the master bedroom over the froster glass. Just think there is little things that could be done to feel a little more cosy.

Posted by on 9 Feb. 2022

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Comment from Hotel Management

11 Feb. 2022 by Lauren

Hi Connie, Thank you for taking the time to provide us with your feedback after your recent stay at Byron Bay. We are sorry to hear that we missed the mark on a few things during your stay with us. We have also taken your feedback on board and have passed it onto our park manager. Warm Regards, Lauren

4 out of 5
Maybe a clean of aircon filters as needed i needed to do or even an entire professional clean of system.

Posted by on 18 Jan. 2022

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Comment from Hotel Management

21 Jan. 2022 by Lauren

Hi Jade, Thank you for taking the time to provide us with your feedback after your recent stay at Byron Bay. We are glad to hear that you enjoyed your stay with us. We also thank you for your suggestion regarding the aircon filters. We look forward to seeing you again in the future. Warm Regards, Lauren

4 out of 5
I liked my cabin it had everything I needed in it for my stay

Posted by on 6 Dec. 2021

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Comment from Hotel Management

9 Dec. 2021 by Lauren

Hi Angela, Thank you for taking the time to provide us with your feedback after your recent stay at Byron Bay. We are glad to hear that you enjoyed your stay with us. We look forward to seeing you again in the future. Warm Regards, Lauren

5 out of 5

Posted by on 25 Oct. 2021

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3 out of 5
Fine. The location is a little misleading. It’s by the beach but it’s inaccessible via this ppty.

Posted by on 27 Jun. 2021

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Comment from Hotel Management

17 Jul. 2021 by Sam

Thank you for taking the time to provide us with your feedback after your recent stay at Byron Bay. We are sorry that we missed the mark on a few things which diminished your stay. The council are well aware of the no access to the beach problem and trying to rectify the situation as soon as possible. We hope to see you again in the future. Kind Regards, Samantha

4 out of 5
I liked the pool. The laundry was easily accessible. Parking for the car was terrible, mainly small area to park yet unclear. It was still good enough though. The free wifi advertised was terrible but a great option for doing simple things like checking emails.

Posted by on 16 Jun. 2021

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Comment from Hotel Management

17 Jul. 2021 by Sam

Thank you for taking the time to provide us with your feedback after your recent stay at Byron Bay. We are glad to hear that you enjoyed your stay with us. We are sorry that we missed the mark on a few things which diminished your stay. We have also passed onto our park manager your concerns for them to look into further. We hope to see you again in the future. Warm Regards, Samantha

About the Ingenia Holidays Byron Bay

Location 5-37 Broken Head Rd, Byron Bay, NSW 2481

Property Features

There's a coffee shop/cafe on site. WiFi is free in public spaces. Ingenia Holidays Byron Bay offers its guests an outdoor pool and a children's pool. A terrace, tour/ticket assistance, and barbecue grills are also featured at Ingenia Holidays Byron Bay. Self parking is free. This 3.5-star Byron Bay holiday park is smoke free.

  • 47 guestrooms or units
  • Self-service laundry
  • Front desk (limited hours)
  • Tour and ticket information
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • No smoking on site
  • Coffee shop

Family Friendly Amenities

  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Playground on site
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Ingenia Holidays Byron Bay offers 47 air-conditioned accommodations with hair dryers and complimentary toiletries. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Housekeeping is provided weekly.

  • Flat-screen television
  • Refrigerator
  • Microwave
  • Shower
  • Housekeeping (weekly)
  • Hair dryer
  • Toiletries (free)
  • Air conditioning

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 7:00 PM

Special check-in instructions:

The front desk is open daily from 8:30 AM - 5:30 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8:30 AM - 5:30 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: AUD 55.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa and Mastercard. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place. Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property does not use a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: AUD 55.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-in fee charged for check-in between 5:30 PM and 7:00 PM
  • Housekeeping is available for an additional fee
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Beaches Byron
  • Byron Holiday Park Campground
  • Byron Holiday Park
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You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.