Zendaya Resort Beach Sport & Spa

Photo gallery for Zendaya Resort Beach Sport & Spa

Reception
Creator video
2 outdoor pools, an infinity pool, free pool cabanas, pool umbrellas
On the beach, white sand, beach shuttle, beach towels
Suite Presidencial

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
The current price is AU$798
includes taxes & fees
1 July - 2 July

Explore the area

View map
R. Rancho Grande, Búzios, RJ, 28950-000
  • Place, Manguinhos Beach
    ‪3 min walk‬
  • Place, Chapel of Our Lady Desatanudos
    ‪15 min walk‬
  • Place, Geriba Beach
    ‪19 min walk‬

Room options

Deluxe Room, Patio, Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 37 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

Deluxe Room, Hot Tub, Garden View

  • Garden view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

Master Suit

10.0 out of 10
Exceptional
(1 review)
  • Beach view
  • 135 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

Classic Suite, Garden View, Ground Floor

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

Luxury Room, Patio, Golf View

10.0 out of 10
Exceptional
(3 reviews)
  • Golf view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

Luxury Room, Bathtub, Golf View

10.0 out of 10
Exceptional
(1 review)
  • Golf view
  • 65 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

Exclusive Room, Sea View

  • Sea view
  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

Family Villa, 2 Bedrooms, Hot Tub, Garden View

  • Garden view
  • 75 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Single Bed and 2 King Beds
  • Free Wi-Fi

Suite Presidencial

  • Beach view
  • 170 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Double Bed
  • Free Wi-Fi

About the area

Búzios

A luxury stay in Búzios awaits you at Zendaya Resort Beach Sport & Spa. You'll be 1.6 km (1 mi) from Geriba Beach and 4.2 km (2.6 mi) from Ferradura Beach. Highlights at this beachfront hotel include 2 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, detox wraps and body wraps along with access to the sauna and hot tub. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Spend the day at the beach and enjoy the 2 outdoor tennis courts, golf course and free kids' club. Business travelers can take advantage of meeting rooms, a conference centre, and a business centre. Plus you'll find free Wi-Fi in public areas, a gym and a free manager's reception. Each morning free full breakfast is offered between 7:30 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free valet parking, along with the convenience of a beach shuttle. .Places within a 15-minute drive of this 5-property class Porto Belo hotel include Rua das Pedras and Orla Bardot.

What's nearby

  • Manguinhos Beach - 3 min walk - 0.3 km
  • Chapel of Our Lady Desatanudos - 15 min walk - 1.3 km
  • Geriba Beach - 19 min walk - 1.7 km
  • Porto da Barra Búzios - 20 min walk - 1.7 km
  • Tucuns Beach - 4 min drive - 2.5 km

Getting around

  • Macae (MEA) - 121 min drive

Restaurants

  • ‪Forneria Picardia - ‬5 min walk
  • ‪Gisele Restaurante - ‬10 min walk
  • ‪Varanda Grill - ‬10 min walk
  • ‪Restaurante Tesouro Do Chef - ‬6 min walk
  • ‪Sushi 11 - ‬2 min walk

About this property

Zendaya Resort Beach Sport & Spa

You'll be playing in the surf in no time with a ride on the hotel's beach shuttle (surcharge). Summer fun is a breeze at Zendaya Resort Beach Sport & Spa, where you can play a round of golf at the golf course, cool off in one of the 2 outdoor swimming pools and enjoy a treatment at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. This luxury hotel also offers a complimentary children's club, outdoor tennis courts and a health club. Valet parking is free.

This 5-star Búzios hotel is smoke free.

  • 47 guestrooms or units
  • 2 levels
  • 2 dining venues
  • Conference rooms
  • Built in 2010
  • Full breakfast (free)
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
Zendaya Resort Beach Sport & Spa offers 47 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and laptop-compatible safes. This individually decorated and furnished accommodation has separate sitting areas. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 42-inch Smart televisions come with premium cable channels, first-run films and pay-per-view films. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include espresso makers and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Beach shuttle (surcharge)
  • Free valet parking on site
  • Limited on-site valet parking

Food and drink

  • Free full breakfast available daily 7:30 AM to 10:30 AM
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • 9-hole golf course
  • Basketball
  • Bicycle rentals
  • Bicycle storage
  • Bicycle tours
  • Boat
  • Boat tours
  • Ecotours
  • Fishing
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Golf caddies
  • Golf carts
  • Golf driving range
  • Health club
  • Helicopter/aeroplane tours
  • Hiking/biking trails
  • Infinity pool
  • Inflatable boat
  • Kayaking
  • Mini golf
  • Motor boating
  • Outdoor padel court
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Racquetball/squash
  • Rowing/canoeing
  • Sail boat
  • Scuba diving
  • Snorkelling
  • Steam room
  • Tennis lessons
  • Volleyball
  • Windsurfing
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Baby bath
  • Baby toys
  • Children's games
  • Children's toys
  • Free children's club
  • In-room babysitting
  • Lifeguards on site
  • Mini golf
  • Playground
  • Pool toys
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting room

Outdoors

  • Beach towels
  • Dock
  • Free pool cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Thalassotherapy
  • Treatment room

Accessibility

  • No lift
  • Smooth flooring in room

More

  • 2 floors
  • Built in 2010
  • Communal living room
  • Lifeguards
  • Reception hall
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • First-run films
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: BRL 300 per pet (varies based on length of stay)
  • Maximum 2 (weight limit: 26 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: BRL 250 per vehicle (maximum occupancy 4)
  • Pet fee: BRL 300 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Parties and events are allowed on site
Long-term renters welcome
This property uses some solar energy
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, cash and mobile payments. Parties and events are allowed on site. This property uses solar energy. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • Pool access available from 9:00 AM to 10:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Zendaya Sport & Spa Buzios
Zendaya Resort Beach Sport & Spa Hotel
Zendaya Resort Beach Sport & Spa Búzios
Zendaya Resort Beach Sport & Spa Hotel Búzios

Frequently asked questions

What is the cancellation policy at Zendaya Resort Beach Sport & Spa?

Zendaya Resort Beach Sport & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Zendaya Resort Beach Sport & Spa?

As of 26 June 2026, prices found for a 1-night stay for 2 adults at Zendaya Resort Beach Sport & Spa on 1 July 2026 start from AU$798, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Zendaya Resort Beach Sport & Spa?

Yep, Zendaya Resort Beach Sport & Spa has free valet parking.

Are there any beaches close to Zendaya Resort Beach Sport & Spa?

Yep, Zendaya Resort Beach Sport & Spa is a short 19-minute walk from Geriba Beach. Fun beach activities include snorkelling, scuba diving and windsurfing. You can also find motor boats and inflatable boats.

Is there a spa on site at Zendaya Resort Beach Sport & Spa?

Yep, there is an onsite spa at Zendaya Resort Beach Sport & Spa. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does Zendaya Resort Beach Sport & Spa have a pool?

Zendaya Resort Beach Sport & Spa has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 9:00 AM to 10:00 PM.

What luxury perks are available at Zendaya Resort Beach Sport & Spa?

Zendaya Resort Beach Sport & Spa features an infinity pool, a full-service spa and a health club. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Zendaya Resort Beach Sport & Spa a romantic place to stay?

A hot tub and couples spa treatments, as well as pillowtop beds and massage services available in the guestrooms, help set the scene for a romantic weekend at Zendaya Resort Beach Sport & Spa.

Is Zendaya Resort Beach Sport & Spa family-friendly?

You bet! With amenities such as a free children's club and supervised childcare, as well as baby baths and childcare services in the guestrooms, it's no surprise that Zendaya Resort Beach Sport & Spa is a hit with families.

Does Zendaya Resort Beach Sport & Spa serve breakfast?

Sure does, complimentary full brekkie is offered daily between 7:30 AM and 10:30 AM.

Is there a free airport shuttle available at Zendaya Resort Beach Sport & Spa?

No, but there's a shuttle from the hotel to the airport that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Zendaya Resort Beach Sport & Spa?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Zendaya Resort Beach Sport & Spa?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Zendaya Resort Beach Sport & Spa?

Furry friends are welcome at Zendaya Resort Beach Sport & Spa, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 12 kg per pet.

Is there a golf course on site at Zendaya Resort Beach Sport & Spa?

Yep, Zendaya Resort Beach Sport & Spa has a 9-hole golf course. A golf driving range, golf lessons, mini golf and golf caddies are also available.

Zendaya Resort Beach Sport & Spa Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 63 out of 73 reviews
Rating 8 - Good. 4 out of 73 reviews
Rating 6 - Okay. 2 out of 73 reviews
Rating 4 - Poor. 3 out of 73 reviews
Rating 2 - Terrible. 1 out of 73 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

GONZALO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is excellent, quiet, beautiful garden, excellent food and pool.
Stayed 5 nights in Dec 2024
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ambiance, friendly staff, spacious rooms, nice decor
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

luis henrique

Liked: Cleanliness, staff & service, amenities
Excelente
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Jaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional property! Everything from the hotel staff to the food and the hospitality was outstanding! The heated pool was much appreciated and the gym was beautiful! Will definitely be returning!
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is stunning. The staff were superb from the moment we arrived to the moment we left. We look forward to staying again. We enjoyed our short break immensely.
Stayed 3 nights in Jan 2024
Verified

10/10 Excellent

damian

Liked: Cleanliness, amenities, property conditions & facilities
The beach is minimal but the pool on the beach is amazing. 10/10
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Joao Manoel de Souza

Liked: Cleanliness, amenities, property conditions & facilities
Great stay! We’ve stayed here 2 times before and love it. Amenities are beautiful. Very exclusive and quiet for a romantic stay or just a quiet time in a high class resort. Staff, once again, are very young and with a high turnover, showing inexperience not proactive. If you are by the pool, no one offers anything, you have to hunt the staff, as if they were too shy and hiding from work. But my family and I would return it for sure!
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Hyun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tuve una experiencia absolutamente maravillosa en este resort. Desde el servicio de recogida en el aeropuerto hasta el traslado de regreso, todo estuvo perfectamente organizado. La comida del restaurante fue excepcional; todos los platos estaban deliciosos, pero especialmente los postres fueron realmente espectaculares. El personal es increíblemente amable y atento. El servicio de concierge por WhatsApp fue muy práctico: siempre estuvieron disponibles para ayudar con cualquier cosa, hacer reservas y resolver todo lo que necesitábamos de manera rápida y eficiente. Realmente sentimos que no había nada que no pudieran solucionar. Nos gustó tanto que definitivamente volveremos, esta vez con mis padres. Las vistas al mar son simplemente impresionantes y el mantenimiento de la piscina está en perfectas condiciones. Sin duda, es un lugar que recomiendo totalmente.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Fernanda

Liked: Cleanliness, staff & service, amenities
Hotel maravilhoso sem palavras
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Marcelo

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Gastronomia espetacular. Hotel é localidades muito bons. Atendimento deixa a desejar para um hotel desta categoria. Check in e check out demorados, atendimento restaurante demorado. Agendamento de serviços mal gerenciado entre recepção e concierge.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Mariana

Impecável
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estadia excelente, mas taxa de serviço altíssima

Excelente estadia! Muito bacana o local. A única coisa que tenho a acrescentar é os valores taxa de serviço que eles adicionam no final da estadia. Todos que estavam fazendo o check out na mesma hora que eu, reclamaram. Valor bem expressivo.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Heitor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quarto limpo , amplo , cama e banheiro espetacular…. Atendimento impecável…. Pé na areia com vista maravilhosa
Stayed 5 nights in Oct 2025
Verified

8/10 Good

Rodrigo

Liked: Cleanliness, amenities, property conditions & facilities
Melhor hotel de buzios ! A propriedade é incrível , ficar sentado na piscina olhando para o mar é simplesmente único. A academia de ginástica é ótima e o spa muito bom .
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Carlota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Prazer

Muito confortável e lindo!! Impecável!!!
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Felippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel dos sonhos

Excepcional!
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hemos pasado unos días fantásticos en este hotel. Todo nos pareció top 10.
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Tulio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tirando uma situação desagradável com um jantar no restaurante, o restaurante foi excelente! Retornarei!
Stayed 5 nights in Feb 2025
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Expectativa frustada

Apesar das ótimas instalações do Resort, o atendimento da recepção precisa melhorar pois ao chegar as 12:30 no hotel, fui informado que o checkin seria realizado apenas as 15:30, o que entendi imediatamente. Fui ao restaurante da piscina e lá permaneci, aguardando o contato que me informaram que ocorreria por WhatsApp. As 14:45 retornei à recepção e me informaram que o quarto ainda não estava pronto. Segui aguardando pacientemente de forma absurda até as 17:00 (lembrando que cheguei as 12:30), quando retornei e me informaram que o quarto já estava pronto algum tempo. Ou seja, absoluta falta de consideração com o hospede, falta de organização e comunicação entre os funcionários, pois igualmente já havia informado no bar que estava aguardando o quarto desde o momento que lá cheguei. Não esperava um tratamento assim de um resort que se propõe a entregar um serviço de alto nível na região.
Stayed 1 night in Feb 2025
Verified

8/10 Good

Thais

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Não voltaria

Fiquei 4 dias. Tudo bonito mas meu quarto cheirava esgoto, tive que pedir para ver o que estava acontecendo. Com relação atendimento pessimo, todos ficam na piscina e não vai ninguém atender, quando atende demora demais … muito burocrático. Cardápio do Bar o mesmo do restaurante.. tudo perfeito, mas para o BAR deveria ter coisa de petiscos que não tem. Enfim, não voltaria pelo valor cobrado proporcional ao conjunto de expectativas frustrantes
Stayed 3 nights in Jan 2025
Verified

4/10 Poor

João Felippe

Liked: Cleanliness, property conditions & facilities, room comfort

Atendimento recepção péssimo

Ótimo hotel mas atendimento recepção péssimo.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Divinoooo ! Increible la estancia
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Ana Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ! Atendimento ótimo , Estácio no bar da piscina e Enzo no jantar ! Agustina na Recepção mto solicitada e educada ! Equipe da brinquedoteca ótima tb , minha filha adorou ! Quartos amplos , limpos confortáveis , meu quarto em si não era silencioso pudemos escutar ruídos quarto ao lado e da área externa , porém não afetou nossa estadia ! Café da manhã maravilhoso ! Farto , estação própria para crianças com louça própria foi um capricho maravilhoso ! Tudo mto bom ! Voltaria mil vezes !
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

NEWTON B F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugar maravilhoso!!! Atendimento excelente!
Stayed 4 nights in Jul 2024
Verified

10/10 Excellent

Larissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Maravilhoso!

Maravilhoso do início ao fim
Stayed 3 nights in Mar 2024