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Mercure Nelspruit Hotel

3.0 star property

Photo gallery for Mercure Nelspruit Hotel

Miscellaneous
Restaurant
Miscellaneous
Exterior
Meeting facility

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
The current price is AU$108
includes taxes & fees
1 Apr - 2 Apr

Explore the area

View map
Coner Of N4 and Graniet Street, Mbombela, Mpumalanga, 1200
  • Place, Ilanga Mall
    ‪2 min walk‬
  • Place, Nelspruit Crossing Mall
    ‪17 min walk‬
  • Place, Busamed Lowveld Private Hospital
    ‪4 min drive‬
  • Airport, Nelspruit (MQP-Kruger Mpumalanga Intl.)
    ‪24 min drive‬

Room options

View all photos for Deluxe Double Room, 1 Double Bed, Balcony

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Double Room, 1 Double Bed, Balcony

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room, 1 Double Bed

Deluxe Double Room, 1 Double Bed

Deluxe Double Room, 1 Double Bed

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Single Beds

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room, Multiple Beds

In-room safe, desk, blackout curtains, iron/ironing board

Superior Double Room, Multiple Beds

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Superior Room, Multiple Beds, Balcony

Superior Room, Multiple Beds, Balcony

Superior Room, Multiple Beds, Balcony

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

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About the area

Mbombela

Mercure Nelspruit Hotel puts you in the heart of Mbombela, connected to a shopping centre and within just a 10-minute stroll of Ilanga Mall and Ster-Kinekor i'langa Mall. Highlights at this hotel include a restaurant, an outdoor swimming pool and in-room kitchenettes. .The hotel's own lounge bar is a nice place to enjoy a drink. Meeting rooms, a conference centre, and a business centre are among the business amenities offered. Added amenities include free Wi-Fi in public areas and laundry facilities. English breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 30-minute walk of this 3-property class Mbombela hotel include Tarentaal Centre and Oewersig Hall.

What's nearby

  • Ilanga Mall - 2 min walk - 0.2 km
  • Nelspruit Crossing Mall - 17 min walk - 1.5 km
  • Sonpark Centre - 3 min drive - 2.6 km
  • Bergvlam High School - 3 min drive - 2.6 km
  • Busamed Lowveld Private Hospital - 4 min drive - 3.7 km

Getting around

  • Nelspruit (MQP-Kruger Mpumalanga Intl.) - 32 min drive

Restaurants

  • ‪Steers - ‬4 min drive
  • ‪Chicken Licken - ‬4 min drive
  • ‪Roman's Pizza - ‬3 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪Mugg & Bean - ‬3 min drive

About this property

Mercure Nelspruit Hotel

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business centre and meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. An outdoor pool, a vending machine, and tour/ticket assistance are also featured at the business-friendly Mercure Nelspruit Hotel. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This 3-star Mbombela hotel is smoke free.

  • 104 guestrooms or units
  • Conference rooms
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Garden
  • Newspapers for purchase
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Mercure Nelspruit Hotel offers 104 accommodations with a safe and coffee/tea makers. 32-inch LCD televisions come with satellite channels. Accommodation at this 3-star hotel has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a separate bath and shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. An iron/ironing board, hairdryers and change of towels can be requested. Housekeeping is provided on a daily basis.

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  • Pool
  • Parking included
  • Free Wi-Fi
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • English breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; ZAR 180 for adults and ZAR 85 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • In-room cot
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 100% renewable energy
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 32-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Kitchenette
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for ZAR 200.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately ZAR 180 for adults and from ZAR 85 for children
  • Airport shuttle fee: ZAR 400 per person (one-way)
  • Airport shuttle fee per child: ZAR 350 (one-way), (up to 11 years old)
  • Rollaway bed fee: ZAR 200.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

National rating

Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.

Property is also known as

Hotel Mercure Nelspruit
Mercure Hotel Nelspruit
Mercure Nelspruit
Mercure Nelspruit Hotel
Nelspruit Mercure
Nelspruit Mercure Hotel
Mercure Nelspruit Hotel Nelspruit
Mercure Nelspruit Hotel Hotel
Mercure Nelspruit Hotel Mbombela
Mercure Nelspruit Hotel Hotel Mbombela

Frequently asked questions

What is the cancellation policy at Mercure Nelspruit Hotel?

Mercure Nelspruit Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Nelspruit Hotel?

As of 17 Mar 2026, prices found for a 1-night stay for 2 adults at Mercure Nelspruit Hotel on 1 Apr 2026 start from AU$108, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Nelspruit Hotel?

Yep, Mercure Nelspruit Hotel has a free self car park.

Does Mercure Nelspruit Hotel have a pool?

Mercure Nelspruit Hotel has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Is Mercure Nelspruit Hotel family-friendly?

You bet! With amenities such as laundry facilities and an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that Mercure Nelspruit Hotel is a hit with families.

Does Mercure Nelspruit Hotel serve breakfast?

Yep, English brekkie is offered weekdays between 6:30 AM and 10:30 AM and weekends from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Mercure Nelspruit Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Mercure Nelspruit Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Mercure Nelspruit Hotel?

Check-in begins at 2:00 PM. Check-out time is 11 AM.

Are pets allowed at Mercure Nelspruit Hotel?

No, only service animals are allowed.

Mercure Nelspruit Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 74 out of 323 reviews
Rating 8 - Good. 160 out of 323 reviews
Rating 6 - Okay. 52 out of 323 reviews
Rating 4 - Poor. 21 out of 323 reviews
Rating 2 - Terrible. 16 out of 323 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

Reviews

6/10 Okay

Jayliene

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2025

4/10 Poor

Lilantha

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It's very strange that one room doesn't have an a/c unit. Despite the hotel being full, the room is completely run down. That may be the case where Accor doesn't want to upgrade.
Stayed 2 nights in Nov 2025

10/10 Excellent

Phillip

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great, staff welcoming, room great and location perfect..
Stayed 2 nights in Nov 2025

6/10 Okay

Sybilla

Travelled with family
Liked: Staff & service, amenities
The rooms are a bit dated and the carpet in the rooms are filthy. My son’s socks were black from walking on the carpet. My recommendation is remove the carpet and put down some sort of laminate flooring.
Stayed 3 nights in Oct 2025

10/10 Excellent

Sumit

Stayed 1 night in Sep 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like everything in this HOTEL MERCURE!.,. The amazing Food, Antoinette help us how to reach KRUGER NATIONAL PARK and staff was very kind. I recommend this place to star any SAFARI Adventure. Two thumbs up 👍 👍
Stayed 4 nights in Aug 2025

2/10 Terrible

MUNYARADZI

Travelled with family
Tv not working Locked out before check out Terrible service
Stayed 3 nights in Jul 2025

10/10 Excellent

Sumit

Stayed 1 night in Jul 2025

2/10 Terrible

Stuart

Stayed 2 nights in Jul 2025

6/10 Okay

TG

Stayed 2 nights in Feb 2025

8/10 Good

Jacob

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

MUNYARADZI

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
The place is in dire need of a major upgrade. Broken tiles on the steps. Lots of damp on the buildings. Algae in the showers. Broken window blinds. Poor functioning air con I also felt unsafe as there were people playing very loud music in the parking lot and drinking
Stayed 1 night in Dec 2024

8/10 Good

Kyle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Larry

Stayed 3 nights in Jul 2024

8/10 Good

Larry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

6/10 Okay

AFRICANFLAMBOYANCE

Business traveller
Liked: Room comfort

Standards dropping

I have stayed at the property before, and the standards are dropping. Bongani at reception was amazing, THANK YOU! The property needs serious maintenance. There are clear signs of moisture near the door of room 404. The floor-tiles in the bathroom are loose, the board supporting the vanity in the bathroom is rotten and the silicone that someone tried to apply is terrible. The shower-head is leaking water. The soap dispenser isnt proper, the reservoir is unceremoniously put on top thereof, and often falls off. I had to phone reception to attend to both aircon and telephone remotes were not working, I also had to ask at reception AGAIN the next morning to have it fixed. I also noticed some milldew on the inside of the shower despite the entire room reeking of bleach. MASSIVE cockroaches running around the lounge department
Stayed 4 nights in Jun 2024

10/10 Excellent

Gavin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Siphiwe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good.
Stayed 1 night in Dec 2023

10/10 Excellent

Nelisiwe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

dalva

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Good, but the bedrooms needs renovations

2/10 Terrible

Riette

Disliked: Staff & service, property conditions & facilities, room comfort

Bad experience

Reception is extremely bad. Upon arrival told us to go away and come back later they had electricity problems. Telling a client that is tired after a 10 hour flight to go away and come back later….. had to fight to get invoice… pure hell
Stayed 5 nights in May 2023

8/10 Good

Khulekile

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good I really enjoyed alot with my family and the staff is so friendly.
Stayed 2 nights in Dec 2022

8/10 Good

Henry

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2022

6/10 Okay

jaime

Travelled with family
Liked: Cleanliness, staff & service
The breakfast and staff at breakfast were hands down lovely! The tv lacked a remote and the heater was non functional.
Stayed 1 night in Jul 2022