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Mercure Nelspruit Hotel

Property class: 3

Photo gallery for Mercure Nelspruit Hotel

Miscellaneous
A spacious indoor area with a pool, multiple seating areas, and a high ceiling with exposed beams.
Restaurant
A spacious lounge area with leather sofas, a wooden coffee table, and a dining area with chairs and a table.
A spacious lobby with multiple seating areas, a staircase, and a high ceiling with exposed beams.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
The current price is AU$111
includes taxes & fees
3 Sept - 4 Sept

Explore the area

View map
Coner Of N4 and Graniet Street, Mbombela, Mpumalanga, 1200
  • Place, Ilanga Mall
    ‪2 min walk‬
  • Place, Sonpark Centre
    ‪4 min drive‬
  • Place, Nelspruit Crossing Mall
    ‪4 min drive‬
  • Airport, Nelspruit (MQP-Kruger Mpumalanga Intl.)
    ‪35 min drive‬

Room options

View all photos for Deluxe Double Room, 1 Double Bed, Balcony

A hotel room with a large bed, a bedside table, a mirror, an air conditioning unit, and a curtain.

Deluxe Double Room, 1 Double Bed, Balcony

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room, 1 Double Bed

A hotel room with a bed, a sofa, a small table, a chair, a desk, a mirror, and a window with curtains.

Deluxe Double Room, 1 Double Bed

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds

A hotel room with two beds, a ceiling fan, a nightstand, and a window with curtains.

Standard Room, 2 Single Beds

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds

A hotel room with two beds, a ceiling fan, a nightstand, and a large mirror.

Standard Room, 2 Single Beds

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Double Room, Multiple Beds

A hotel room with two beds, a ceiling fan, a nightstand, and a window with curtains.

Superior Double Room, Multiple Beds

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Room, Multiple Beds, Balcony

A hotel room with a large bed, two bedside lamps, a headboard, and a curtain.

Superior Room, Multiple Beds, Balcony

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

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About the area

Mbombela

Mercure Nelspruit Hotel puts you in the heart of Mbombela, connected to a shopping centre and within just a 10-minute stroll of Ilanga Mall and Ster-Kinekor i'langa Mall. Highlights at this hotel include a restaurant, an outdoor swimming pool and in-room kitchenettes. .The hotel's own lounge bar is a nice place to enjoy a drink. Meeting rooms, a conference centre, and a business centre are among the business amenities offered. Added amenities include free Wi-Fi in public areas and laundry facilities. English breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 30-minute walk of this 3-property class Mbombela hotel include Tarentaal Centre and Oewersig Hall.

What's nearby

  • Ilanga Mall - 2 min walk - 0.2 km
  • Ster-Kinekor i'langa Mall - 3 min walk - 0.3 km
  • Tarentaal Centre - 7 min walk - 0.6 km
  • Sonpark Centre - 4 min drive - 2.3 km
  • Nelspruit Crossing Mall - 4 min drive - 1.9 km

Getting around

  • Nelspruit (MQP-Kruger Mpumalanga Intl.) - 32 min drive

Restaurants

  • ‪Turn 'n Tender - ‬3 min drive
  • ‪Chicken Licken - ‬4 min drive
  • ‪The Daily - ‬6 min drive
  • ‪Mugg & Bean - ‬3 min drive
  • ‪Cappucinos - ‬4 min walk

About this property

Mercure Nelspruit Hotel

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business centre and meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. An outdoor pool, a vending machine, and tour/ticket assistance are also featured at the business-friendly Mercure Nelspruit Hotel. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This 3-star Mbombela hotel is smoke free.

  • 104 guestrooms or units
  • Conference rooms
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Garden
  • Newspapers for purchase
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Mercure Nelspruit Hotel offers 104 accommodations with a safe and coffee/tea makers. 32-inch LCD televisions come with satellite channels. Accommodation at this 3-star hotel has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a separate bath and shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. An iron/ironing board, hairdryers and change of towels can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • English breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; ZAR 180 for adults and ZAR 85 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • In-room cot
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 32-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Kitchenette
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for ZAR 200.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately ZAR 180 for adults and from ZAR 85 for children
  • Airport shuttle fee: ZAR 400 per person (one-way)
  • Airport shuttle fee per child: ZAR 350 (one-way), (up to 11 years old)
  • Rollaway bed fee: ZAR 200.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

Property class

Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.

Property is also known as

Hotel Mercure Nelspruit
Mercure Hotel Nelspruit
Mercure Nelspruit
Mercure Nelspruit Hotel
Nelspruit Mercure
Nelspruit Mercure Hotel
Mercure Nelspruit Hotel Nelspruit
Mercure Nelspruit Hotel Hotel
Mercure Nelspruit Hotel Mbombela
Mercure Nelspruit Hotel Hotel Mbombela

Frequently asked questions

What is the cancellation policy at Mercure Nelspruit Hotel?

Mercure Nelspruit Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Nelspruit Hotel?

As of 19 Aug 2026, prices found for a 1-night stay for 2 adults at Mercure Nelspruit Hotel on 3 Sept 2026 start from AU$111, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Nelspruit Hotel?

Yep, Mercure Nelspruit Hotel has a free self car park.

Does Mercure Nelspruit Hotel have a pool?

Mercure Nelspruit Hotel has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Is Mercure Nelspruit Hotel family-friendly?

You bet! With amenities such as laundry facilities and an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that Mercure Nelspruit Hotel is a hit with families.

Does Mercure Nelspruit Hotel serve breakfast?

Yep, English brekkie is offered weekdays between 6:30 AM and 10:30 AM and weekends from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Mercure Nelspruit Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Mercure Nelspruit Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Mercure Nelspruit Hotel?

Check-in begins at 2:00 PM. Check-out time is 11 AM.

Are pets allowed at Mercure Nelspruit Hotel?

No, only service animals are allowed.

Mercure Nelspruit Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 77 out of 330 reviews
Rating 8 - Good. 160 out of 330 reviews
Rating 6 - Okay. 55 out of 330 reviews
Rating 4 - Poor. 22 out of 330 reviews
Rating 2 - Terrible. 16 out of 330 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Phillip

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great, staff welcoming, room great and location perfect..
Stayed 2 nights in Nov 2025
Verified review

4/10 Poor

Joao

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The room was infested with cockroaches. Everywhere: kitchenette, cupboards, furniture.
Stayed 1 night in May 2026
Verified review

8/10 Good

Khulekile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good I really enjoyed alot with my family and the staff is so friendly.
Stayed 2 nights in Dec 2022
Verified review

2/10 Terrible

Katy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel I’ve ever seen. Disgusting place, we stayed ten mins and left. Dump.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like everything in this HOTEL MERCURE!.,. The amazing Food, Antoinette help us how to reach KRUGER NATIONAL PARK and staff was very kind. I recommend this place to star any SAFARI Adventure. Two thumbs up 👍 👍
Stayed 4 nights in Aug 2025
Verified review

8/10 Good

dalva

Liked: Cleanliness, staff & service, amenities
Good, but the bedrooms needs renovations
Verified review

6/10 Okay

jaime

Liked: Cleanliness, staff & service
The breakfast and staff at breakfast were hands down lovely! The tv lacked a remote and the heater was non functional.
Stayed 1 night in Jul 2022
Verified review

6/10 Okay

Sybilla

Liked: Staff & service, amenities
The rooms are a bit dated and the carpet in the rooms are filthy. My son’s socks were black from walking on the carpet. My recommendation is remove the carpet and put down some sort of laminate flooring.
Stayed 3 nights in Oct 2025
Verified review

4/10 Poor

Lilantha

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It's very strange that one room doesn't have an a/c unit. Despite the hotel being full, the room is completely run down. That may be the case where Accor doesn't want to upgrade.
Stayed 2 nights in Nov 2025
Verified review

2/10 Terrible

MUNYARADZI

Tv not working Locked out before check out Terrible service
Stayed 3 nights in Jul 2025
Verified review

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
The place is in dire need of a major upgrade. Broken tiles on the steps. Lots of damp on the buildings. Algae in the showers. Broken window blinds. Poor functioning air con I also felt unsafe as there were people playing very loud music in the parking lot and drinking
Stayed 1 night in Dec 2024
Verified review

2/10 Terrible

Riette

Disliked: Staff & service, property conditions & facilities, room comfort

Bad experience

Reception is extremely bad. Upon arrival told us to go away and come back later they had electricity problems. Telling a client that is tired after a 10 hour flight to go away and come back later….. had to fight to get invoice… pure hell
Stayed 5 nights in May 2023
Verified review

6/10 Okay

AFRICANFLAMBOYANCE

Liked: Room comfort

Standards dropping

I have stayed at the property before, and the standards are dropping. Bongani at reception was amazing, THANK YOU! The property needs serious maintenance. There are clear signs of moisture near the door of room 404. The floor-tiles in the bathroom are loose, the board supporting the vanity in the bathroom is rotten and the silicone that someone tried to apply is terrible. The shower-head is leaking water. The soap dispenser isnt proper, the reservoir is unceremoniously put on top thereof, and often falls off. I had to phone reception to attend to both aircon and telephone remotes were not working, I also had to ask at reception AGAIN the next morning to have it fixed. I also noticed some milldew on the inside of the shower despite the entire room reeking of bleach. MASSIVE cockroaches running around the lounge department
Stayed 4 nights in Jun 2024
Verified review

8/10 Good

Miika

Liked: Cleanliness, amenities
Vastaanottovirkailija ei ollut ihan asian päällä. Huone vähän kulahtanut. Sänky hyvä mutta ilmastointi osoitti suoraan nukkujan kylkeen. Pikkujuttuja joten ihan hyvä vierailu kuitenkin.
Stayed 3 nights in Feb 2026
Verified review

6/10 Okay

FABIA

Acomodação antiga, encontramos cabelos no ralo do banheiro, televisão sem internet, o que nos impossibilitou de assistir Netflix, Amazon… Muitas escadas para se chegar ao quarto, não oferecem ajuda. Tem cozinha porém não disponibilizam material para lavar a louça nem panelas
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

bernard

Liked: Cleanliness, staff & service
Chambre correct personnel tres sympathique Qq probleme électrique dans la chambre clim et lumiere déficiente Situation tres pratique
Stayed 1 night in Nov 2025
Verified review

6/10 Okay

Aparecida

Liked: Cleanliness, staff & service, room comfort
Boa
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Siphiwe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good.
Stayed 1 night in Dec 2023
Verified review

8/10 Good

bernard

Liked: Cleanliness, room comfort
Pour une nuit sur la route du kruger etablissement agreable et securise pres d un centre commercial Seul probleme la douche ne fonctionnait pas mais baignoire dispo
Stayed 1 night in Sep 2023
Verified review

8/10 Good

bernard

Liked: Cleanliness, property conditions & facilities, room comfort

Nelspruit

Hotel pratique sur route du kruger
Stayed 1 night in Jun 2022
Verified review

8/10 Good

Lana

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Great location

My stay was average. The place itself was outdated as such i was not able to discern whether the it was the decor that outdated or whether the place was dirty especially the swimming pool . But the place is near the city, opposite a mall so those are huge pluses if you are new to the place. Based on location i gice it a thumbs up.
Stayed 3 nights in Apr 2022
Verified review

8/10 Good

Sheri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Canvas missing from frame for covered parking; oilet leaks water continuously; website says laundry service but they don't provide - which is a requisite for all of my accommodations when I travel.
Stayed 3 nights in Mar 2022
Verified review

2/10 Terrible

AK

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel should be shut down. The rooms could be converted into kennels and let out to the SPCA
Stayed 1 night in Mar 2022
Verified review

8/10 Good

Scott DeWaelsche

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location!
Stayed 1 night in Dec 2021