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Hotel Promenade

3.5 star property

Photo gallery for Hotel Promenade

Breakfast, lunch and dinner served
Interior detail
Daily buffet breakfast (ZAR 140 per person)
Exterior
In-room safe, iron/ironing board, free WiFi, bed sheets

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View map
Cnr Samora Machel Drive & Henshall St, Mbombela, Mpumalanga, 1200
  • Place, Promenade Shopping Centre
    ‪1 min walk‬
  • Place, Nelspruit Market
    ‪5 min walk‬
  • Place, Busamed Lowveld Private Hospital
    ‪10 min walk‬
  • Airport, Nelspruit (MQP-Kruger Mpumalanga Intl.)
    ‪23 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Twin Room

  • 14 sq m
  • Sleeps 4
  • 1 Double Bed OR 2 Single Beds

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About the area

Mbombela

A family-friendly stay in the heart of Mbombela awaits you at Hotel Promenade. Within steps you'll find Promenade Shopping Centre and Nelspruit Market within a 10-minute stroll. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .The restaurant, Town Hall Restaurant, is open for breakfast, lunch and dinner. The Hotel Bar and Terrace is the hotel's own bar. Additionally, you'll find free Wi-Fi in public areas, a gym and a conference centre. Each morning buffet breakfast is served between 6:30 AM and 9:00 AM. .Sights within a 10-minute walk of this 3.5-property class Mbombela hotel include Busamed Lowveld Private Hospital and Nelmed Medicross Medical Centre.

What's nearby

  • Promenade Shopping Centre - 1 min walk - 0.0 km
  • Nelspruit Market - 5 min walk - 0.5 km
  • Busamed Lowveld Private Hospital - 10 min walk - 0.9 km
  • Nelspruit High School - 10 min walk - 0.9 km
  • Nelspruit Crossing Mall - 15 min walk - 1.3 km

Getting around

  • Nelspruit (MQP-Kruger Mpumalanga Intl.) - 29 min drive

Restaurants

  • ‪Steers - ‬3 min walk
  • ‪Valencia - ‬19 min walk
  • ‪Chicken Licken - ‬6 min walk
  • ‪Roman's Pizza - ‬2 min drive
  • ‪Orange Restaurant - ‬3 min drive

About this property

Hotel Promenade

Hotel Promenade offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. A terrace, tour/ticket assistance, and a garden are also featured at the family-friendly Hotel Promenade. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Mbombela hotel.

  • 1 building
  • 71 guestrooms or units
  • 2 levels
  • Conference rooms
  • Built in 1950
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Hotel Promenade offers 71 air-conditioned accommodations with a safe and coffee/tea makers. Rooms open to balconies. Flat-screen televisions come with satellite channels.

Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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Mercure Nelspruit Hotel
  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
3.8 out of 5, Good, 323 reviews
The price is AU$108
includes taxes & fees
9 Apr - 10 Apr
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:00 AM for a fee: ZAR 140 for adults and ZAR 55 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • The Hotel Bar and Terrace
  • Town Hall Restaurant

Things to do

  • Gym
  • Outdoor pool
  • Tennis

Family friendly

  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 1950
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from 19 October 2022 to 18 October 2024 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately ZAR 140 for adults and from ZAR 55 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cash is not accepted. Cashless payment methods are available for all transactions.

We should mention

  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.

Property is also known as

Best Western Hotel Promenade Nelspruit
Hotel Promenade Nelspruit
Promenade Nelspruit
Best Western Promenade Nelspruit
Best Western Promenade
Best Western Hotel Promenade
Hotel Promenade Hotel
Hotel Promenade Mbombela
Hotel Promenade Hotel Mbombela

Frequently asked questions

What is the cancellation policy at Hotel Promenade?

Hotel Promenade offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Promenade?

Yep, Hotel Promenade has a free self car park.

Does Hotel Promenade have a pool?

Hotel Promenade has an outdoor pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What makes Hotel Promenade a romantic place to stay?

A lounge bar, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Hotel Promenade.

Is Hotel Promenade family-friendly?

You bet! With amenities such as supervised childcare and laundry facilities, as well as childcare services in the guestrooms, it's no surprise that Hotel Promenade is a hit with families.

Does Hotel Promenade serve breakfast?

Yep, buffet breakfast is on offer daily from 6:30 AM to 9:00 AM.

Is there a free airport shuttle available at Hotel Promenade?

No, Hotel Promenade does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Promenade?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Hotel Promenade?

Check-in begins at 2:00 PM. Check-out time is 10 AM.

Are pets allowed at Hotel Promenade?

No, only service animals are allowed.

Hotel Promenade Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 10 out of 79 reviews
Rating 8 - Good. 46 out of 79 reviews
Rating 6 - Okay. 15 out of 79 reviews
Rating 4 - Poor. 3 out of 79 reviews
Rating 2 - Terrible. 5 out of 79 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

THABILE NKOSI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Mohamed

standard hotel in a great location.

hotel in a good location. however the service needs to be improved.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well, we were NOT there for a long time, we were there for a NICE time so we had a ball.
Stayed 3 nights in Sep 2019

8/10 Good

lebogang

Liked: Cleanliness, staff & service, room comfort

Ms Lebogang

Everything was well organized I couldn't ask for more. The only disappointing was to wake up to take a bath and there is no water.
Stayed 1 night in Sep 2019

10/10 Excellent

Bairon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Sagar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Complaint on rate

When checking in, the reception firstly said they cannot find the booking made through Hotels.com. After waiting 15minutes, they found it and complained about the rate we paid through Hotels.com. I believe this complaint should not be directly at me as the rate i pay is agreed with Hotels.com. Not the best Hotel experience i have had.
Stayed 1 night in Aug 2019

10/10 Excellent

Bertie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

4/10 Poor

Cenk Aaron

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It was a warm, comfortable and a nice stay

Very clean, friendly staff, nice food with beautiful surrounding and easy to catch a taxi to all areas around the town
Stayed 2 nights in Jul 2019

8/10 Good

Sibongi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best time

It was so good and security is valued and friendly staff
Stayed 1 night in Jul 2019

8/10 Good

SN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

8/10 Good

Serafina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Noise and unhappiness

I booked for a double bed but I was given a twin. There was noise.
Stayed 2 nights in Jun 2019

8/10 Good

Philani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 1 night in May 2019

6/10 Okay

Mmotse David

Disliked: Cleanliness
Stayed 1 night in May 2019

10/10 Excellent

Frans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Nkosithethile

Liked: Cleanliness, room comfort

Hotel Prominade

Our experience was good but a lot has to be done, carpets needs to be change they old, service at the dinning hall is bad but food is fresh and delicious, rooms are ok I'll give them 6 out of 10.
Stayed 3 nights in Apr 2019

2/10 Terrible

Musa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Promenade needs to really improve

Hotel Promenade need to improve a lot, firstly the are expectations that come standard across hotels. Here there room door access cards machine was not working we used master door card (key) which could open any room this gave me sleepless 2 nights as it means anyone can miss a room and open you room. Secondly we had to beg or call the hotel manager into order at the hotel restaurant as when I also did a telephonic confirmation, the hotel offered buffet breakfast but when we were there you had to order and wait for your breakfast and some cereals were not available. The manager was very defensive when we tried to advice and bring our complain to him eventually after we complained the second day they was slight improvement. The porter services was not even offered to carry our luggages despite my wife being pregnant. The room wardrobe carpet not clean, hotel pool very dirty.
Stayed 2 nights in Mar 2019

6/10 Okay

Daniel

Liked: Cleanliness
No hot water!!
Stayed 1 night in Mar 2019

6/10 Okay

Tshidiso

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2019

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

More than met our expectations.

The hotel is safe and secure. Food and service more than met our expectations.
Stayed 1 night in Jan 2019