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4.1 out of 5

"Great Place close to city, helpful and friendly service Undercover car parking without the extra charge. Overall I enjoy staying here. " More

By a verified traveller on Thu 10 Sep 2020

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Hotel Description

A family-friendly stay in Brisbane awaits you at Best Western Gregory Terrace Brisbane. Within just a 15-minute stroll, you'll find Tivoli and RNA Showgrounds. Highlights at this hotel include in-room free WiFi, furnished balconies, and LCD TVs.

All 38 rooms feature iPod docks, digital TV, and coffee/tea makers. Refrigerators and room service make in-room dining convenient. Safes, hair dryers, and phones are also available.

At the hotel's own bar/lounge, you can stop for a drink. Other amenities include an outdoor swimming pool, free WiFi in public areas, and a coffee shop/café. To-go breakfast is available daily between 7:00 AM and 9:00 AM. There's also free self parking, along with the convenience of car rentals on site.

Sights within a 20-minute walk of this 4-star Spring Hill hotel include Royal Brisbane & Women's Hospital and Roma Street Parkland.

Executive Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 Queen Bed, Balcony, City View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Family Room, Multiple Beds, Non Smoking, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Superior Room, Multiple Beds, Balcony, City View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Deluxe Room, Multiple Beds, Non Smoking, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Deluxe Room, 1 Queen Bed, Non Smoking, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Best Western Gregory Terrace Brisbane ratings based on 368 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Gregory Terrace Brisbane

Everyone (253) Couples (65) Business (11) Family (36)
5 out of 5
Great Place close to city, helpful and friendly service Undercover car parking without the extra charge. Overall I enjoy staying here.

Posted by , from Stanthorpe on 10 Sep. 2020

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Comment from Hotel Management

11 Sep. 2020 by Hotel Manager

I am very pleased to read you enjoyed your stay with us. We hope that we will get an opportunity to welcome you again in the future. Thank you for taking the time to write a review.

2 out of 5
Very disappointed. First room had filthy pillow cases with nose hairs an boogers and still smelt like the previous guests, even the spare pillow in the cupboard. Floor looked like it wasnt vacuumed. The kettle had some unknown material on the element, cups still had coffee marks in them. I asked for this to be sorted, and the reception staff were great they got right on top of the situation. How ever as i sorted out the sheets to get some sleep, the blanket, all yellowed and un washed had 2 blood stains. After that complaint they changed my room. The new room was much cleaner and hygienic, the only down fall was that i woke up to the smell of cigarette smoke filling my room from the bathrooms shared vents of a smoke free hotel at 2am

Posted by , from Hervey bay on 29 Aug. 2020

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Comment from Hotel Management

3 Sep. 2020 by Hotel Manager

Thank you, Ken, for taking the time to review your stay with us. I would like to offer our sincerest apologies for your experience. It is quite disappointing that after we sorted your initial concerns there were more to be addressed. As you can imagine this is not our normal standard. We work very hard to try to provide the best environment for our guests. We do hope that in future you will give us another chance to provide a consistantly pleasant stay for you.

4 out of 5
Staff did not familiarize me with the hotel. It was somewhat disorienting.

Posted by , from Atherton Tablelands on 14 Aug. 2020

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Comment from Hotel Management

25 Aug. 2020 by Hotel Manager

Thank you Stan for taking the time to provide your feedback. It is not a common practice to show the guests around the hotel, however, our staff would have been more than happy to do so had you requested, they also would have been happy to answer any questions you had and provide you with any information you needed.

4 out of 5

Posted by on 28 Jul. 2020

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Comment from Hotel Management

29 Jul. 2020 by Hotel Manager

Thank you, Anonymous for taking the time to leave a review on your stay

4 out of 5

Posted by on 25 Jul. 2020

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Comment from Hotel Management

29 Jul. 2020 by Hotel Manager

Thank you, Anonymous for taking the time to leave a review on your stay

3 out of 5
Milk was off nothing to stir coffee aircon was noisy bed was comfortable

Posted by on 22 Jul. 2020

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Comment from Hotel Management

23 Jul. 2020 by Hotel Manager

Thank you Anonymous, we appreciate you taking the time to leave your comments, we do apologies that we were unable to exceed your expectations. The reception will be saddened to hear you did not feel comfortable letting them know so that they may have had an opportunity to improve your experience.

5 out of 5

Posted by on 18 Jul. 2020

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Comment from Hotel Management

19 Jul. 2020 by Hotel Manager

Thank you, Anonymous! So glad you enjoyed your stay!

4 out of 5

Posted by on 18 Jul. 2020

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Comment from Hotel Management

19 Jul. 2020 by Hotel Manager

Thank you, Anonymous! Glad to read you enjoyed your stay!

4 out of 5
Friendly, accommodating staff. Outside noise was minimal despite being on a busy street. Room size was good, shower was awesome! Nice view from balcony. Carpark was a little difficult to get in and out of but plenty of undercover parking available.

Posted by , from Brisbane on 16 Jul. 2020

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Comment from Hotel Management

17 Jul. 2020 by Hotel Manager

I am very happy to read that you enjoyed your stay with us. Thank you for taking the time to rate and review. I hope we will have the opportunity to welcome you again

5 out of 5
Great city view, clean, tidy, cozy and warm. Great customer service!!

Posted by on 22 Jun. 2020

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Comment from Hotel Management

22 Jun. 2020 by Hotel Manager

So very happy to read you enjoyed your stay! Thank you very much for taking the time to rate your stay.

About the Best Western Gregory Terrace Brisbane

Location 397 Gregory Terrace, Spring Hill, QLD 4000

Property Features

There's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An outdoor pool, a terrace, and tour/ticket assistance are also featured at the family-friendly Best Western Gregory Terrace Brisbane. Limited free parking is available on a first-come, first-served basis. This 4-star Brisbane hotel is smoke free.

  • 1 building
  • 38 guestrooms or units
  • 3 levels
  • Built in 1988
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Brisbane, QLD Airport (BNE) (15.4 km / 9.6 mi)
  • Train station: Brisbane Fortitude Valley Station (1 km / 0.7 mi)
  • Parking: Free self parking

Room Amenities

Best Western Gregory Terrace Brisbane offers 38 accommodations with iPod docking stations and MP3 docking stations. Rooms open to furnished balconies or patios. 60-cm LCD televisions come with digital channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Brisbane hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Housekeeping is provided daily.

  • Private balcony or patio (furnished)
  • Separate bedroom
  • IPod dock
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 7:00 AM to 9:00 AM.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7:00 AM - 10:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

The front desk at this property is open daily from 7:00 AM - 10:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 25 per night.
  • Cribs (infant beds) are available for AUD 15 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property only accepts debit or credit cards, credit cards, and cash for all bookings and onsite payments. Cash is not accepted. Onsite parties or group events are strictly prohibited. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place and guests are provided with hand sanitizer.The property affirms that it follows sanitization practices of We Care Clean (Best Western) guidelines.

  • Service animals are allowed
  • Noise-free rooms not guaranteed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Events/parties not allowed
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Number of children who can stay for free – 2
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: AUD 10 for adults and AUD 10 for children (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 15 per night
  • Rollaway bed fee: AUD 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Brisbane
  • Best Western Brisbane Gregory Terrace
  • Best Western Gregory Terrace
  • Best Western Plus Brisbane
  • Best Western Plus Gregory Terrace
  • Best Western Gregory Terrace Brisbane Motel Spring Hill
  • Best Western Plus Gregory Terrace Motel
  • Best Western Plus Gregory Terrace Motel Brisbane
  • Brisbane Best Western
  • Gregory Terrace Best Western
  • Best Western Plus Gregory Terrace Brisbane Motel
  • Best Western Plus Gregory Terrace Brisbane Motel Spring Hill
  • Best Western Plus Gregory Terrace Brisbane Spring Hill
  • Best Western Gregory Terrace Brisbane Spring Hill
  • Best Western Plus Gregory Terrace Brisbane
  • Best Gregory Terrace Brisbane
  • Best Western Gregory Terrace Brisbane Hotel
  • Best Western Gregory Terrace Brisbane Spring Hill
  • Best Western Gregory Terrace Brisbane Hotel Spring Hill

You should know

  • Up to 2 children 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.