Best Western - accommodation in Bridgewater

Good

Wrong room. Price me for 6 people. However, one room and a Sofia. Hotels.com has to reimburse me the difference.

Upon arrival, the staff was very nice and helpful. However, my room had clearly not been cleaned. The dishwasher had a very bad smell, the floor and bathtub were dirty, and the towels had not been replaced. The furniture was outdated and some pieces were missing fabric. Even the ice had hair in it. I reported these issues to the staff, who said housekeeping would come to clean the room. I left and returned later, but the room was still not cleaned. I complained again and spoke directly with the housekeeper while she was doing rounds; she said my room was not on her list. I also had to request towels and bed sheets myself. The next morning, a different staff member denied that the room had been dirty. Due to the poor cleanliness, lack of resolution, and outdated room condition, I chose not to stay the second night.