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The Highlands at Sugar

3.0 star property

Photo gallery for The Highlands at Sugar

Flat-screen TV, fireplace, DVD player
BBQ/picnic Area
View from property
View from property
Flat-screen TV, fireplace, DVD player

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa pool
  • Kitchen
  • Washing machine
  • Dryer
  • Parking included

Explore the area

View map
2173 Sugar Mountain Drive, Banner Elk, NC, 28604
  • Place, Sugar Mountain Resort
    ‪6 min walk‬
  • Place, Sugar Creek Gem Mine
    ‪4 min drive‬
  • Place, Grandfather Mountain
    ‪18 min drive‬

Room options

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Living area

Apartment, 1 Bedroom

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 1 King Bed OR 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Apartment, 2 Bedrooms

Flat-screen TV, fireplace, DVD player

Apartment, 2 Bedrooms

  • Sleeps 6
  • 2 King Beds OR 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Twin Room

Terrace/patio

Twin Room

  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

About the area

Banner Elk

A family-friendly stay in Banner Elk awaits you at The Highlands at Sugar. You'll be within a 15-minute walk of Sugar Mountain Resort and 3.4 km (2.1 mi) from Sugar Creek Gem Mine. .You can enjoy a flat-screen TV with satellite channels, and each apartment features a washer/dryer, free WiFi and a fireplace. In-room dining is easy with a kitchen that comes equipped with a fridge, a microwave and a stovetop. A balcony, a sofa bed and a DVD player are also available. Housekeeping is not available. .Enjoy the indoor swimming pool, gym and Hot tub as well as access to a playground. Added amenities include free Wi-Fi in public areas and laundry facilities. There's also the convenience of free self parking.
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What's nearby

  • Sugar Mountain Resort - 6 min walk - 0.5 km
  • Sugar Creek Gem Mine - 4 min drive - 3.4 km
  • Grandfather Mountain - 18 min drive - 18.0 km
  • Beech Mountain Resort - 21 min drive - 15.6 km
  • Appalachian State University - 28 min drive - 29.7 km

Getting around

  • Tri-Cities, TN (TRI-Tri-Cities Regional) - 88 min drive

Restaurants

  • ‪McDonald's - ‬8 min drive
  • ‪5506' Skybar - ‬21 min drive
  • ‪Banner Elk Cafe - ‬12 min drive
  • ‪Blink Elk Tap Room - ‬11 min drive
  • ‪Town Tavern of Banner Elk - ‬12 min drive

About this property

The Highlands at Sugar

The Highlands at Sugar offers its guests an indoor pool, a hot tub, and a fitness centre. Public spaces have free WiFi. Barbecue grills, a vending machine, and an arcade/games room are also featured at the family-friendly The Highlands at Sugar. Free self parking is available.

This 3-star Banner Elk apartment is smoke free.

  • 57 guestrooms or units
  • Self-service laundry
  • Front desk (limited hours)
  • Games room or arcade
  • Pool or billiards table
  • BBQ grill(s)
  • Fireplace in lobby
  • Television in lobby
  • No smoking on site
The Highlands at Sugar offers 57 accommodations with fireplaces and washers/dryers. Rooms open to balconies. This accommodation is furnished with queen sofa beds. Accommodation at this 3-star apartment has kitchens with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a separate bath and shower, complimentary toiletries and hairdryers.

This Banner Elk apartment provides complimentary wireless Internet access. Flat-screen televisions come with satellite channels and DVD players. Additionally, rooms include coffee/tea makers and an iron/ironing board.

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  • Air-conditioning
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Property amenities

Ski

  • Downhill skiing nearby
  • Snowboarding nearby

Pool/Spa

  • Hot tub
  • Indoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Family friendly

  • Playground

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Hob
  • Microwave
  • Oven
  • Refrigerator
  • Toaster

Bedrooms

  • Bedsheets provided
  • Queen sofa bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Living spaces

  • Fireplace

Entertainment

  • DVD player
  • Flat-screen TV with satellite channels
  • Games
  • TV in common areas

Outdoor areas

  • Balcony
  • Barbecue grill

Laundry

  • Laundry facilities
  • Washer/dryer

Comfort

  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Smoke-free property

Services and conveniences

  • Guidebooks
  • Iron/ironing board
  • Limited-hour front desk
  • Local maps
  • No housekeeping service
  • Phone
  • Restaurant dining guides
  • Vending machine

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit

General

  • 57 units

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 5 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 25

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 8:30 AM - 5 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Check-in hours are from 4 PM-5 PM on Sunday-Thursday and from 4 PM-6 PM on Friday-Saturday.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and Discover. Cash is not accepted. For guests' safety, the property includes a smoke detector and a first aid kit in all accommodation. The property is professionally cleaned.

Property is also known as

Highlands Sugar Cabin Banner Elk
Highlands Sugar Cabin
Highlands Sugar Banner Elk
Highlands Sugar
The Highlands at Sugar Apartment
The Highlands at Sugar Banner Elk
The Highlands at Sugar Apartment Banner Elk
The Highlands at Sugar by Capital Vacations

Frequently asked questions

Is parking available at The Highlands at Sugar?

Yep, The Highlands at Sugar has a free self car park.

Does The Highlands at Sugar have a pool?

The Highlands at Sugar has an indoor pool.

What makes The Highlands at Sugar a romantic place to stay?

1 hot tub, plus fireplaces in the guestrooms, help set the scene for a romantic weekend at The Highlands at Sugar.

Is The Highlands at Sugar family-friendly?

You bet! With amenities such as a playground, an arcade and laundry facilities, it's no surprise that The Highlands at Sugar is a hit with families.

Is there a free airport shuttle available at The Highlands at Sugar?

No, The Highlands at Sugar does not offer an airport shuttle service.

What time are check-in & check-out at The Highlands at Sugar?

Check-in begins at 4 PM. Check-out time is 10 AM.

Are pets allowed at The Highlands at Sugar?

No, only service animals are allowed.

The Highlands at Sugar Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 372 out of 822 reviews
Rating 8 - Good. 258 out of 822 reviews
Rating 6 - Okay. 107 out of 822 reviews
Rating 4 - Poor. 48 out of 822 reviews
Rating 2 - Terrible. 37 out of 822 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Willie

Liked: Property conditions & facilities
Great place , will come back
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Judi

Liked: Cleanliness, amenities, property conditions & facilities, communication
Staff courteous, adequate initial supplies, beautiful view, and spacious.
Family fun tubing.
Exciting Alpine Coaster near by.
Beautiful view.
Delicious food choices near by.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities, communication
The size and accommodations of this stay exceeded my expectations!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

ANGELO

Liked: Cleanliness, check-in
Perfect!!
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

ramon

Liked: Amenities, communication
Disliked: Cleanliness
Awesome location and price.Staff was very friendly. Apartment above us was very loud upstairs and outside
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Bonnie

Liked: Cleanliness, amenities, communication
Clean, good value for the price, great proximity to ski resort, good views
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Visleyn

Liked: Cleanliness, amenities, property conditions & facilities, communication
Loved the location. Very clean and comfy. The surrounding area was beautiful!
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Victoria

Liked: Cleanliness, amenities, communication
Very clean!!! Staff was so friendly and ease to get to the ski mountain was perfect. The unit is older but I feel like that’s how it is with most ski places and adds to the charm!
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Randy

Liked: Cleanliness, amenities, property conditions & facilities, communication
amenities and price is why we stayed here. Hot tub plus pool table and ping pong. Lots of room for a one bedroom. Great view from this unit. Updated kitchen and bathroom
Snowy view from room
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Joshua

Liked: Cleanliness, amenities, communication
Yes very clean
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Scott

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very quiet Lovely location
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Mia

Liked: Cleanliness, amenities, communication
Lovely spacious and clean condo that was super convenient to the slopes. Amazing views of the sunset and a very cozy stay. We will be back!
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Jan

Liked: Cleanliness, property conditions & facilities, communication
Great
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Matias

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great view. Having the fireplace made a great difference. The unit was big, clean and very comfortable. Great location if you are going to sugar mountain
Stayed 4 nights in Dec 2025
Verified

6/10 Okay

Alisa

Liked: Cleanliness, amenities, property conditions & facilities, communication
Pros: Price!, Condo was clean, washer and dryer, beautiful view, convenient location, shuttle to Sugar Mt, fireplace, small pool and game room. Cons; Bed was not comfortable and you could hear people walking on the floor above you late a night.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

James

Liked: Cleanliness, amenities, communication
Very clean unit, amazing view, and plenty of amenities!
Stayed 4 nights in Nov 2025
Verified

2/10 Terrible

Olga

Disliked: Cleanliness, amenities, communication
no internet for 2 days, my vacation was ruined, I left 24 hours earlier.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Grigory

Liked: Cleanliness, amenities, communication
Clean rooms. Warm heater. 7 min drive to parking lot for ski unload. It is pretty hight on the hill. Was there during heavy snow, worried about road, but it was cleaned in the morning. Keep chains just in case if weather is not good.
Living room
Parking outside
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Charity

Liked: Cleanliness, amenities
Unit had plenty of room. Staff was very nice.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Jacqueline

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great place to stay at Sugar! The condo was spacious yet cozy. Very clean. The staff were very friendly! I have no complaints! You do have to either drive down to the bottom parking or take the shuttle down to ski. The bus stop is very close to the condos which was nice. And of course the view was amazing! We will be back!
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Mitzi

Liked: Cleanliness, amenities, property conditions & facilities, communication
Quiet area. The room was clean, well maintained
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Romona

Liked: Amenities, property conditions & facilities, communication
The frig had food left in it. The hvac unit was super loud. The views are amazing.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great place to stay. Only thing it needs is AC.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

William

Liked: Cleanliness, room comfort, communication
Really great stay. Spacious apartment, clean and well-maintained. All the cooking tools and pots/pans we needed (but bring your own ingredients/condiments, like salt/pepper). Hot tub and pool were well heated and not crowded even over the holidays. Easy access to the mountains. Only note is that the fireplace hasn’t worked since the hurricane — totally understandable, but would have been nice to have that on the listing. Absolutely would stay again!
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Bo

Liked: Cleanliness, room comfort, communication
Staff was very friendly, communication was clear. The location was gorgeous! Some of the decor was a bit dated and there was some peeling paint, but other than that it was a perfect stay and I'd be glad to stay there again.
Stayed 3 nights in Oct 2025