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The Highlands at Sugar

3.0 star property
Family-friendly apartment with fitness centre and indoor pool

Photo gallery for The Highlands at Sugar

BBQ/picnic Area
Fridge, microwave, oven, stovetop
Flat-screen TV, fireplace, DVD player
View from property
Flat-screen TV, fireplace, DVD player

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa pool
  • Kitchen
  • Washing machine
  • Dryer
  • Parking included

Explore the area

View map
2173 Sugar Mountain Drive, Banner Elk, NC, 28604
  • Place, Sugar Mountain Resort
    ‪6 min walk‬
  • Place, Sugar Creek Gem Mine
    ‪4 min drive‬
  • Place, Beech Mountain Resort
    ‪14 min drive‬

Room options

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Living area

Apartment, 1 Bedroom

7.0 out of 10
Good
(2 reviews)

Highlights

Balcony
Fireplace
Heating
Kitchen
Fridge
Dishwasher
Flat-screen TV
Washer/dryer
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Apartment, 2 Bedrooms

Flat-screen TV, fireplace, DVD player

Apartment, 2 Bedrooms

Highlights

Balcony
Fireplace
Heating
Kitchen
Fridge
Dishwasher
Flat-screen TV
Washer/dryer
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds OR 1 Double Sofa Bed

View all photos for Twin Room

Terrace/patio

Twin Room

Highlights

Balcony
Fireplace
Heating
Kitchen
Fridge
Dishwasher
Flat-screen TV
Washer/dryer
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Double Sofa Bed

About the area

Banner Elk

A family-friendly stay in Banner Elk awaits you at The Highlands at Sugar. You'll be within a 15-minute walk of Sugar Mountain Resort and 3.4 km (2.1 mi) from Sugar Creek Gem Mine. .You can enjoy a flat-screen TV with satellite channels, and each apartment features a washer/dryer, free WiFi and a fireplace. In-room dining is easy with a kitchen that comes equipped with a fridge, a microwave and a stovetop. A balcony, a DVD player and a separate bath and shower are also available. Housekeeping is not available. .Enjoy the indoor swimming pool, gym and Hot tub as well as access to a playground. Added amenities include free Wi-Fi in public areas and laundry facilities. There's also the convenience of free self parking.
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What's nearby

  • Sugar Mountain Resort - 6 min walk - 0.5 km
  • Sugar Creek Gem Mine - 4 min drive - 3.0 km
  • Hawksnest Tubing Park - 13 min drive - 8.7 km
  • Beech Mountain Resort - 14 min drive - 11.6 km
  • Grandfather Mountain - 18 min drive - 18.0 km

Getting around

  • Tri-Cities, TN (TRI-Tri-Cities Regional) - 88 min drive

Restaurants

  • ‪Town Tavern of Banner Elk - ‬12 min drive
  • ‪McDonald's - ‬8 min drive
  • ‪Banner Elk Cafe - ‬12 min drive
  • ‪Blink Elk Tap Room - ‬11 min drive
  • ‪Puerto Nuevo - ‬6 min drive

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

The Highlands at Sugar

Family-friendly apartment with fitness centre and indoor pool
The Highlands at Sugar offers its guests an indoor pool, Access to hot tub, and a fitness centre. Public spaces have free WiFi. Barbecue grills, a vending machine, and an arcade/games room are also featured at the family-friendly The Highlands at Sugar. Free self parking is available.

This 3-star Banner Elk apartment is smoke free.

  • 57 guestrooms or units
  • Self-service laundry
  • Front desk (limited hours)
  • Games room or arcade
  • Pool or billiards table
  • BBQ grill(s)
  • Fireplace in lobby
  • Television in lobby
  • No smoking on site
The Highlands at Sugar offers 57 accommodations with fireplaces and washers/dryers. Rooms open to balconies. Accommodation at this 3-star apartment has kitchens with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a separate bath and shower, complimentary toiletries and hairdryers.

This Banner Elk apartment provides complimentary wireless Internet access. Flat-screen televisions come with satellite channels and DVD players. Additionally, rooms include coffee/tea makers and an iron/ironing board.

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Property amenities

Ski

  • Downhill skiing nearby
  • Snowboarding nearby

Pool/Spa

  • Hot tub
  • Indoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Family friendly

  • Playground

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Hob
  • Microwave
  • Oven
  • Refrigerator
  • Toaster

Bedrooms

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Living spaces

  • Fireplace

Entertainment

  • DVD player
  • Flat-screen TV with satellite channels
  • Games
  • TV in common areas

Outdoor areas

  • Balcony
  • Barbecue grill

Laundry

  • Laundry facilities
  • Washer/dryer

Comfort

  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Smoke-free property

Services and conveniences

  • Guidebooks
  • Iron/ironing board
  • Limited-hour front desk
  • Local maps
  • No housekeeping service
  • Phone
  • Restaurant dining guides
  • Vending machine

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit

General

  • 57 units

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 5 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 25

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 8:30 AM - 5 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Check-in hours are from 4 PM-5 PM on Sunday-Thursday and from 4 PM-6 PM on Friday-Saturday.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and Discover. Cash is not accepted. For guests' safety, the property includes a smoke detector and a first aid kit in all accommodation. The property is professionally cleaned.

Property is also known as

Highlands Sugar Cabin Banner Elk
Highlands Sugar Cabin
Highlands Sugar Banner Elk
Highlands Sugar
The Highlands at Sugar Apartment
The Highlands at Sugar Banner Elk
The Highlands at Sugar Apartment Banner Elk
The Highlands at Sugar by Capital Vacations

Frequently asked questions

Is parking available at The Highlands at Sugar?

Yep, The Highlands at Sugar has a free self car park.

Does The Highlands at Sugar have a pool?

The Highlands at Sugar has an indoor pool.

What makes The Highlands at Sugar a romantic place to stay?

1 hot tub, plus fireplaces in the guestrooms, help set the scene for a romantic weekend at The Highlands at Sugar.

Is The Highlands at Sugar family-friendly?

You bet! With amenities such as a playground, an arcade and laundry facilities, it's no surprise that The Highlands at Sugar is a hit with families.

Is there a free airport shuttle available at The Highlands at Sugar?

No, The Highlands at Sugar does not offer an airport shuttle service.

What time are check-in & check-out at The Highlands at Sugar?

Check-in begins at 4 PM. Check-out time is 10 AM.

Are pets allowed at The Highlands at Sugar?

No, only service animals are allowed.

The Highlands at Sugar Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 337 out of 761 reviews
Rating 8 - Good. 244 out of 761 reviews
Rating 6 - Okay. 102 out of 761 reviews
Rating 4 - Poor. 45 out of 761 reviews
Rating 2 - Terrible. 33 out of 761 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Todd

Travelled with family
Liked: Cleanliness, amenities
The property is older but well maintained. The unit we were assigned had an old, lumpy or cheap mattress and the headboard squeaks when you move in the bed.
Stayed 1 night in Aug 2025

10/10 Excellent

Catrina, Goodyear

Beautiful area. Clean room.
Stayed 1 night in Aug 2025

6/10 Okay

Ron

Travelled with family
Liked: Cleanliness
No A/C and the people above us sounded like they were going to come right through the ceiling. Running going on almost all night.
Stayed 2 nights in Jul 2025

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay. Only thing it needs is AC.
Stayed 2 nights in Jul 2025

6/10 Okay

Richard, Decatur

Stayed 2 nights in Jul 2025

10/10 Excellent

Joy

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We were there to celebrate my son’s 15th birthday! We enjoyed everything in the surrounding areas. We had an issue with our washer and they fixed our issue the next day! We will definitely be back!
Stayed 3 nights in Jun 2025

10/10 Excellent

Colby

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was awsome
Stayed 3 nights in Mar 2025

6/10 Okay

Hattie

Travelled with group
The swim pool did not look clean the hot tub. The Jets didn’t work and it looked like it was molded. It was so old ,did not realize they did not have air conditioner. We were on the bottom floor. Needless to say it was a bit hot thank goodness it wasn’t in July or August that we stay there.
Stayed 1 night in Jun 2025

10/10 Excellent

CORINNE

Travelled with family
Liked: Cleanliness, room comfort

Love it here!

We come here everytime we're in town. Great value, friendly staff beautiful views!
Stayed 1 night in May 2025

10/10 Excellent

CORINNE

Travelled with family
Liked: Cleanliness, room comfort

Love Highlands at Sugar

This property is older but we like it's authenticity. The staff is pleasant, the unit is very spacious and the views are spectacular. Its our 3rd visit and we'll be back!
Stayed 1 night in May 2025

10/10 Excellent

Angela, N. Charleston

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful serene Mountain View. Grocery and restaurants within 5 min not walkable but driving. Staff was very friendly. Apartment was very clean and I would definitely recommend
Stayed 1 night in May 2025

8/10 Good

lance

Stayed 4 nights in May 2025

8/10 Good

Erik

A wonderful older property with great amenities.
Stayed 2 nights in May 2025

8/10 Good

Jessica

Travelled with family
Liked: Room comfort
Stayed 3 nights in Apr 2025

6/10 Okay

Katelyn

Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Cristiane

Disliked: Cleanliness, room comfort

You have to clean

The bathroom was not clean. The room did not look like the one I rented, and the main thing is that the bathroom ceiling had dark stains that looked like mold. Oh, and you have to clean it before leaving the place, which I only found out after I checked in and they gave me a paper saying that I have to clean the fireplace if I use it and take the trash out of the apartment and throw it in a trash can 300 meters away.
Stayed 3 nights in Mar 2025

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Feb 2025

6/10 Okay

Analyn

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
The unit was very spacious and the amenities (pool, hot tub, and game room) convenient and accessible. The location was perfect for us, as we were there to visit the Sugar Mountain Resort (only a couple miles down the road). The unit was not clean at all. Hair in the showers and sinks. Dirty under the beds and couches. The dishwasher was full of dishes from a previous. The walls and floors are old and not maintained. The refrigerator smelled horrible. We only stayed for a few nights and ate at the local restaurants, but the refrigerator smelled horrible, just for using it for keepung our bottled water. We returned one night after night skiing and the refrigerator smelled so bad, we had to turn on the microwave vent to help air out the kitchen.
Stayed 3 nights in Mar 2025

8/10 Good

Michael

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very spacious and clean.
Stayed 2 nights in Mar 2025

8/10 Good

Misty

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Lots of space in the apt but it’s pretty outdated. Need the pullout couch replaced. The pool and pool room appreared very dirty. Would stay there again though for location and size.
Stayed 2 nights in Feb 2025

10/10 Excellent

Mariia

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Big rooms, cool balcony, clean and usable kitchen!
Stayed 2 nights in Mar 2025

8/10 Good

James

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, amenities
If you are going to sugar mountain skiing great place to stay 2 minute drive to ski area parking lot.
Stayed 3 nights in Mar 2025

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Feb 2025