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4.0 out of 5

"Fabulous grand building in the centre of town However the room was noisy as you can hear every bit of furniture being moved next door and above, same ... " More

By a verified traveller on Wed 07 Sep 2022

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Hotel Description

A luxury stay in the heart of Bilbao awaits you at Hotel Carlton. Within just a 15-minute stroll, you'll find popular places like Guggenheim Museum Bilbao and Bay of Biscay. Highlights at this hotel include a restaurant, a gym, and a bar/lounge.

The restaurant, Carlton, is open for lunch and dinner. Enjoy the gym and steam room. Business amenities include 12 meeting rooms and a business center. Added amenities include free WiFi in public areas and laundry facilities. Buffet breakfast is available on weekdays between 7:30 AM and 10:30 AM and on weekends between 8 AM and 11 AM. There's also the convenience of self parking.

Attractions within a 10-minute drive of this 5-star Bilbao City Centre hotel include San Mames Stadium and Bilbao Exhibition Centre.

Superior Double Room Single Use, City View

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Presidential Suite, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Double Room, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Double Room Single Use

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Junior Suite, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Carlton ratings based on 2 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Hotel Carlton

Everyone (1) Couples (1)
3 out of 5
Fabulous grand building in the centre of town However the room was noisy as you can hear every bit of furniture being moved next door and above, same for the toilets flushing etc. Only one sofa chair in the room Bathroom well appointed but a little tight Staff were very friendly and helpful

Posted by on 7 Sep. 2022

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5 out of 5

Posted by on 16 Aug. 2019

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Property Features

Hotel Carlton offers its guests a health club and a steam room. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and 12 meeting rooms. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the luxury Hotel Carlton. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 5-star Bilbao hotel.

  • 1 building
  • 142 guestrooms or units
  • 6 levels
  • Built in 1926
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Bilbao (YJI-Bilbao-Abando Train Station) (0.9 km / 0.6 mi)
  • Metro station: Moyua Station (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Carlton offers 142 air-conditioned accommodations with minibars and safes. Flat-screen televisions are featured in guestrooms. Bathrooms include bathtubs or showers, bidets, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Bidet
  • Telephone
  • Desk
  • Air conditioning
  • Wardrobe or closet
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:30 AM to 10:30 AM and on weekends from 8 AM to 11 AM.

Carlton - This restaurant serves lunch and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a health club and a steam room.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and cash. Contactless check-out is available.

  • No lifts
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Safe Tourism Certified (Spain)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 24.50 for adults and EUR 15 for children
  • Covered self parking fee: EUR 32.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Carlton Bilbao
  • Hotel Carlton Bilbao
  • Hotel Carlton Hotel
  • Hotel Carlton Bilbao
  • Hotel Carlton Hotel Bilbao

You should know

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.