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Stay KooooK Bern City – Online Check In

3.0 star property
Hotel in Bern

Photo gallery for Stay KooooK Bern City – Online Check In

Front of property
Lobby
Terrace/patio
Comfort Single Room | View from room
Library

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Housekeeping

Explore the area

View map
Zeughausgasse 26, Bern, BE, 3011
  • Place, Federal Palace
    ‪3 min walk‬
  • Place, Bern Town Hall
    ‪6 min walk‬
  • Place, Berner Munster
    ‪8 min walk‬
  • Airport, Bern (BRN-Belp)
    ‪16 min drive‬

Room options

View all photos for Comfort Single Room

Comfort Single Room

Comfort Single Room

8.6 out of 10
Excellent
(12 reviews)

Highlights

Hypo-allergenic bedding
Eco-friendly toiletries
Rainfall showerhead
Private bathroom
Hairdryer
In-room safe
Daily housekeeping
  • City view
  • 11 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Comfort Double Room "Cozy"

Hypo-allergenic bedding, in-room safe, free WiFi, bed sheets

Comfort Double Room "Cozy"

9.0 out of 10
Wonderful
(26 reviews)

Highlights

Hypo-allergenic bedding
Eco-friendly toiletries
Rainfall showerhead
Private bathroom
Hairdryer
Desk
In-room safe
Daily housekeeping
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room ("Big")

Superior Double Room ("Big")

Superior Double Room ("Big")

8.8 out of 10
Excellent
(6 reviews)

Highlights

Hypo-allergenic bedding
Eco-friendly toiletries
Rainfall showerhead
Private bathroom
Hairdryer
Desk
In-room safe
Daily housekeeping
  • City view
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Double Room ("High")

Premium Double Room ("High")

Premium Double Room ("High")

8.8 out of 10
Excellent
(5 reviews)

Highlights

Hypo-allergenic bedding
Eco-friendly toiletries
Rainfall showerhead
Private bathroom
Hairdryer
Desk
In-room safe
Daily housekeeping
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Double Room ("Amazing")

Premium Double Room ("Amazing")

Premium Double Room ("Amazing")

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Hypo-allergenic bedding
Eco-friendly toiletries
Rainfall showerhead
Private bathroom
Hairdryer
Desk
In-room safe
Daily housekeeping
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Family Room

Hypo-allergenic bedding, in-room safe, free WiFi, bed sheets

Superior Family Room

9.2 out of 10
Wonderful
(15 reviews)

Highlights

Hypo-allergenic bedding
Eco-friendly toiletries
Rainfall showerhead
Private bathroom
Hairdryer
Desk
In-room safe
Daily housekeeping
  • City view
  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Sofa Bed

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About the area

Bern

Stay KooooK Bern City – Online Check In puts you in the heart of Bern, within steps of French Church and Prison Tower (Kafigturm). Highlights at this hotel include free in-room WiFi. .This smoke-free hotel offers free WiFi in public areas, express check-in and express check-out. Additionally, you'll find multilingual staff and luggage storage. .Places within a 5-minute walk of this 3-property class Old City of Bern hotel include Jackpot Spielcasino Bern and Theater am Zytglogge.

What's nearby

  • Federal Palace - 3 min walk - 0.3 km
  • Bern Art Museum - 5 min walk - 0.4 km
  • Bern Town Hall - 6 min walk - 0.6 km
  • Berner Munster - 8 min walk - 0.7 km
  • Kursaal Bern - 8 min walk - 0.7 km

Getting around

  • Bern Station - 6 min walk
  • Bern (BRN-Belp) - 25 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Luce - ‬1 min walk
  • ‪Da Vinci - ‬2 min walk
  • ‪Restaurant Lötschberg - ‬1 min walk
  • ‪Ristorante Pizzeria Rialto - ‬1 min walk

About this property

Stay KooooK Bern City – Online Check In

Hotel in Bern
As a guest of Stay KooooK Bern City – Online Check In, you'll find multilingual staff, express check-in, and express check-out. Public spaces have free WiFi.

This 3-star Bern hotel is smoke free.

  • 1 building
  • 85 guestrooms or units
  • 6 levels
  • Built in 2022
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • No smoking on site
Stay KooooK Bern City – Online Check In offers 85 accommodations with a safe and a hairdryer. This Bern hotel provides complimentary wireless Internet access. Bathrooms include a shower with a rainfall showerhead. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (CHF 40 per day)

Things to do

  • Books
  • Foosball table

Conveniences

  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • No lift

More

  • 1 building
  • 6 floors
  • At least 80% lighting from LEDs
  • Built in 2022
  • Double-glazed windows
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Towels provided

More

  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Heating (climate-controlled)
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an access code
Information provided by the property may be translated using automated translation tools

Access methods

Access code, host will greet you

Pets

  • Pets and service animals are not allowed at Stay KooooK Bern City – Online Check In

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 16 years of age.
  • Tourism fee: CHF 1.50 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: CHF 40 per day (164 ft away)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Eurocard and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Hotel Metropole Bern
Metropole Bern
Metropole Easy City Hotel Bern
Metropole Easy City Hotel
Metropole Easy City Bern
Metropole Easy City

Frequently asked questions

What is the cancellation policy at Stay KooooK Bern City – Online Check In?

Stay KooooK Bern City – Online Check In offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is there a free airport shuttle available at Stay KooooK Bern City – Online Check In?

No, Stay KooooK Bern City – Online Check In does not offer an airport shuttle service.

What time are check-in & check-out at Stay KooooK Bern City – Online Check In?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Stay KooooK Bern City – Online Check In?

No, pets and service animals are not allowed.

Stay KooooK Bern City – Online Check In Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 442 out of 594 reviews
Rating 8 - Good. 96 out of 594 reviews
Rating 6 - Okay. 30 out of 594 reviews
Rating 4 - Poor. 17 out of 594 reviews
Rating 2 - Terrible. 9 out of 594 reviews

9.8/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Trudee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and facilities were excellent. Room was very clean and comfortable. Common areas were great. Affordable accommodation that ticked all the boxes.
Stayed 3 nights in Dec 2025

10/10 Excellent

Hyungseok

Stayed 3 nights in Oct 2025

10/10 Excellent

Jourdie

Stayed 2 nights in Oct 2025

4/10 Poor

Anthony

Travelled with partner
So expensive for such a tiny room. Cosy room is another way of saying small room. Please note - no tv…
Stayed 2 nights in Oct 2025

10/10 Excellent

Emilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Host was wonderful and the location is PERFECT. We look forward to staying here again!
Stayed 2 nights in Oct 2025

8/10 Good

Sally

Stayed 1 night in Oct 2025

10/10 Excellent

Vicente

Travelled with partner
Liked: Amenities
Amazing hotel and staff. Everything was perfect. Loved the room the smells and the amenities. Locatio Perfect.
Stayed 1 night in Oct 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Jason

Stayed 1 night in Oct 2025

10/10 Excellent

Joanna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Compact, but lots of charm! Great shower, separate toilet, with sink in the bedroom area. Also desk and seating area. Very comfortable, spotlessly clean and very comfortable - slept brilliantly well. Key on app or phone, but you can also get a key card if you prefer.
Stayed 1 night in Oct 2025

8/10 Good

Navaneet

Stayed 1 night in Oct 2025

10/10 Excellent

Rati

Stayed 1 night in Oct 2025

10/10 Excellent

Aadi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. Staff were great and friendly. Coffee machine downstairs was a good touch. Rooms were cleaned everyday and had all basic amenities. Rooftop terrace was awesome! Would've been nice if the rooms also had their own kettle/coffee machine area.
Stayed 3 nights in Sep 2025

10/10 Excellent

Chun Tung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
everything is smart in this hotel. after online check in, I could use my phone as a key to open the gate and the door of my room. the public area is beautiful with a huge kitchen. the rooftop is nice and I could enjoy myself with a drink. it is at the centre of the city so it is convenient but a bit noisy at night at there are some restaurants and bars down below.
Stayed 1 night in Sep 2025

10/10 Excellent

Zi Jing

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice room, common area is excellent to meet up with friends on other floor. Very safe and easy to check in.
Stayed 2 nights in Oct 2025

6/10 Okay

Darin

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
My son loved this place for the common areas and games room. The room itself was very much like a hostel or dorm room- not what we were expecting for the price. Basically a bed, sofa bed and an all in one bathroom (no separate shower so water just floods the whole thing). No amenities in the room, no tv but the common area have everything. Seems like a great place for young travellers. The location is excellent though. No staff on site and the keys were an app which didn’t work well at all- not my favorite.
Stayed 1 night in Sep 2025

10/10 Excellent

He

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Saebjorn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and easy self-check in.
Stayed 1 night in Sep 2025

10/10 Excellent

Michael, Chula Vista

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Would highly recommend, 5 min. walk from train station, with plenty of dinning options to chose from.
Stayed 1 night in Sep 2025

6/10 Okay

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

6/10 Okay

Cathy

Liked: Cleanliness, property conditions & facilities, room comfort

Not for medical

I didn’t do online check in right and it screwed rest of stay. No orientation on arrival everything was supposed to be online. Didn’t find room lamp for 2 days. Didn’t know you could use refrigerator. Had to keep hand on hair dryer or it fell out of socket. No sheet or linen change on my short stay so I was suriwhen I was woken during nap asking if I wanted room clean.
Stayed 2 nights in Sep 2025

6/10 Okay

Susan

Travelled with family
Disliked: Property conditions & facilities, room comfort
Very tiny room. There was no bathroom: the water closet had the toilet, a sink was in the main room, and shower was accessed from the desk area, hence when exiting the shower you stood next to the desk. The only chair in the room was the desk chair, and there is no tv in the room.There is barely enough room to get around the bed. Finding space for the suitcases was challenging. The room is best suited for a single person. The check in process is on-line, so if your phone doesn’t work, it’s challenging.
Stayed 1 night in Sep 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great hotel with perfect location in Bern. Spacious rooms and rooftop with amazing views of city and Alps. Close to grocery, Coop food hall, and tons of restaurants. Common area with kitchen and complementary espresso machine. Host downstairs if needed.
Stayed 2 nights in Sep 2025

10/10 Excellent

Matthew, Northwich

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Koook Bern is a fantastic hotel. Exactly what we wanted.
Stayed 1 night in May 2025