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AC Hotel General Álava by Marriott

3.0 star property
Family-friendly hotel connected to the convention centre in Vitoria-Gasteiz with a restaurant

Photo gallery for AC Hotel General Álava by Marriott

Buffet breakfast on weekends (EUR 14.30 per person)
Gym
Buffet breakfast on weekends (EUR 14.30 per person)
Standard Room, 2 Single Beds, Non Smoking
Room, 1 Single Bed

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Gym
  • Room service
  • Laundry
  • Breakfast available
  • Parking available

Explore the area

View map
Avenida Gasteiz, 79, Vitoria-Gasteiz, Alava, 1009
  • Place, Cathedral of Santa Maria de Vitoria
    ‪8 min walk‬
  • Place, Virgen Blanca Square
    ‪10 min walk‬
  • Place, Plaza de Espana
    ‪11 min walk‬
  • Airport, Vitoria (VIT)
    ‪10 min drive‬

Room options

About the area

Vitoria-Gasteiz

AC Hotel General Álava by Marriott puts you in the heart of Vitoria-Gasteiz, connected to the convention centre and within just a 10-minute stroll of Europa Conference and Exhibition Centre and Museo de Ciencias Naturales. Highlights at this family-friendly hotel include a restaurant and in-room plasma TVs. .AC Lounge serves Mediterranean cuisine and is open for breakfast, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Additionally, you'll find a gym, Wi-Fi in public areas and a coffee shop/cafe. On weekend mornings buffet breakfast is served between 8:00 AM and 11:00 AM. There's also the convenience of self parking. .Sights within a 10-minute walk of this 3-property class Lovaina hotel include House No. 27 and Mural Eskuz-Esku Crecimiento.

What's nearby

  • Europa Conference and Exhibition Centre - 2 min walk - 0.2 km
  • Cathedral of Santa Maria de Vitoria - 8 min walk - 0.7 km
  • Virgen Blanca Square - 10 min walk - 0.8 km
  • Plaza de Espana - 11 min walk - 1.0 km
  • Mendizorroza Stadium - 3 min drive - 1.8 km

Getting around

  • Vitoria (VIO-Vitoria-Gasteiz Train Station) - 18 min walk
  • Vitoria (VIT) - 10 min drive

Restaurants

  • ‪Goliat - ‬4 min walk
  • ‪AUPA! - ‬5 min walk
  • ‪Bohio - ‬3 min walk
  • ‪Cafetería Restaurante Gala 'Asian' - ‬3 min walk
  • ‪Panadería Pastelería Diago - ‬4 min walk

About this property

AC Hotel General Álava by Marriott

Family-friendly hotel connected to the convention centre in Vitoria-Gasteiz with a restaurant
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

Public spaces have WiFi for a fee. Event space at this hotel measures 2616 square feet (243 square metres) and includes conference space. A fitness centre, multilingual staff, and tour/ticket assistance are also featured at the family-friendly AC Hotel General Álava by Marriott. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Vitoria-Gasteiz hotel is smoke free.

  • 1 building
  • 107 guestrooms or units
  • 9 levels
  • Conference rooms
  • 2616 sq ft of conference space
  • 243 sq. m of conference space
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
AC Hotel General Álava by Marriott offers 107 accommodations with a safe and a hairdryer. Plasma televisions come with digital channels.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include free toiletries and blackout curtains.

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  • Parking included
  • Free WiFi
  • Air conditioning
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The price is AU$121
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: WiFi (EUR 8 per 24-hour period)
  • Available in some public areas: WiFi (surcharge)

Parking and transport

  • Parking on site (EUR 17 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Weekend buffet breakfast available 8:00 AM to 11:00 AM for a fee: EUR 14.30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • AC Lounge

Things to do

  • Gym

Family friendly

  • In-room cot
  • In-room sofa bed
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2,616 square feet of conference space
  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV with digital channels

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 14.30 per person
  • Fee for in-room wireless Internet: EUR 8 per 24-hour period (rates may vary)
  • Self-parking fee: EUR 17 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. 

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Children stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

AC Hotel General Álava
Ac General Alava By Marriott
AC Hotel General Álava by Marriott Hotel
AC Hotel General Álava by Marriott Vitoria-Gasteiz
AC Hotel General Álava by Marriott Hotel Vitoria-Gasteiz

Frequently asked questions

What is the cancellation policy at AC Hotel General Álava by Marriott?

AC Hotel General Álava by Marriott offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at AC Hotel General Álava by Marriott?

Yep, AC Hotel General Álava by Marriott has a self car park for EUR 17 per day. Onsite parking is limited.

Does AC Hotel General Álava by Marriott serve breakfast?

Yep, buffet breakfast is available at weekends between 8:00 AM and 11:00 AM.

Is there a free airport shuttle available at AC Hotel General Álava by Marriott?

No, AC Hotel General Álava by Marriott does not offer an airport shuttle service.

Is there a bar or restaurant at AC Hotel General Álava by Marriott?

Yep, they've got a lounge bar and an onsite restaurant that serves Mediterranean cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at AC Hotel General Álava by Marriott?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at AC Hotel General Álava by Marriott?

No, only service animals are allowed.

AC Hotel General Álava by Marriott Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 112 out of 331 reviews
Rating 8 - Good. 157 out of 331 reviews
Rating 6 - Okay. 42 out of 331 reviews
Rating 4 - Poor. 14 out of 331 reviews
Rating 2 - Terrible. 6 out of 331 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Aleksander

Stayed 1 night in Nov 2023

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Kujtim

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience!
Stayed 4 nights in Sep 2023

6/10 Okay

Jackeline

Improve rooms
Stayed 5 nights in Sep 2023

10/10 Excellent

Gregg

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable room and friendly staff. Convenient to old town and Congreso building
Stayed 1 night in Jun 2023

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Value

The reception was very efficient but with little warmth in the greeting. The room was excellent but the bathroom had a background smell. The bar and restaurant staff were very friendly and helpful. It was a little noisy as there was what appeared to be a school trip and there was lots of teenagers around. We were happy enough with our stay to book our return trip.
Stayed 1 night in Dec 2022

10/10 Excellent

Michael

Stayed 1 night in Jun 2022

6/10 Okay

Timothy M

Disliked: Property conditions & facilities

Tiered hotel.makes sure book bigger sized room

We stayed 3 nights. The room we initially booked was the size of a prison cell so we asked for an upgrade which we paid for despite being silver we pointed this out. Staff helpful with travel and tourist advice. At breakfast omelette made to order. Overall the hotel needed a make over decoration tierd.
Stayed 3 nights in Oct 2021

6/10 Okay

Héctor

Disliked: Property conditions & facilities, room comfort

Outdated premises. Sub-standard

Very outdated hotel for AC Marriot standards. The air conditioning was rattling loudly, old radiators and dirty wallpaper. The lobby was great, but rooms need refurbishment. Parking at hotel is 15 EUR/night. Across the street just 6 EUR
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Stayed 6 nights in Jul 2019

8/10 Good

Per

Liked: Cleanliness, staff & service, room comfort

Stay in Vitoria, Basque Country

The hotel itself is very nice and pleasant. However, the buildings next door looks dated. The hotel is located on a pleasant wide street that go to the center of Vitoria, Spain. The street had several restaurants and we had dinner in one of them. We had an issue with the air conditioning and WiFi initially so we requested a change in room. We got transferred to a very nice room. I also used the garage. It was located below the hotel with an entrance to the hotel. The garage itself was OK, but the entrance looked dated.
Stayed 1 night in Jun 2019

2/10 Terrible

Nubu

Disliked: Staff & service

Rude staff

The staff was rude and not helpful
Stayed 5 nights in May 2019

6/10 Okay

Pete

Liked: Cleanliness, property conditions & facilities, room comfort

Decent Hotel Nothing Special.

Would recommend for business travelers staying one night. Rooms fairly modern and clean. Nothing special about the rooms, no crib provided for our child. Loud banging noises from the rooms or plumbing above. We were on the first floor. A highlight was we found parking close to the hotel for free. It's also an easy walk to the center.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stylish rooms, great breakfast!

Very stylish hotel and rooms, good black out curtains. Excellent self-serve breakfast.
Stayed 3 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, friendly helpful staff. The hotel was within walking distance of the old town and there were a few decent restaurants closer
Stayed 1 night in Jul 2018

6/10 Okay

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Cold

There was NO HEAT in the building. 38 degrees Ft At night. The lady at the desk took mercy on us and gave us a small electric heater. Without that I would have gotten sick.
Stayed 3 nights in Sep 2017

10/10 Excellent

Tom, Miami FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, I have stayed here many times before.

Clean, friendly, and the breakfast is fantastic. I always stay here, no complaints, great hotel and staff.

8/10 Good

Tristan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was pretty nice. I didn't have any issues with it. The location is slightly outside the old town but it's within walking distance.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient and clean.

One night stopover, comfortable.

4/10 Poor

Christopher

Disliked: Cleanliness, room comfort

Hotel is in a good location but has several faults

Located fairly near the old town and the bus station. The hotel has many faults that we encountered. Slow check-in and check out (too busy to greet us immediately), very dusty rooms, A/C simply fails to give out proper cool air, cheap bed linen (think cheap blanket in between bed sheets), the TV remote failed, hairs found on bed and in the bathroom on arrival, no wifi in rooms. Would think there are better hotels in the town

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable hotel in city center

Friendly personal at reception. Nice hotel. Good breakfast. The noise isolation of the rooms was not ideal.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

2 night stay

The room was very clean. The hotel was located in a good location near shops. Unfortunately the room did not have wifi coverage which was disappointing as the staff was aware and it made it hard to plan our trip. They also advertise wifi in all rooms.