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"Location is good. Staff and services are excellent. The room is too old and not clean. The bathroom is too old, the shower head doesn't work and the d
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Novotel Beijing Xin Qiao puts you in the heart of Beijing, connected to a shopping center and within a 20-minute stroll of Wangfujing Street and National Museum of China. Highlights at this hotel include 4 restaurants, a full-service spa, and a bar/lounge.
You can enjoy TVs with satellite channels, and all 700 rooms feature free WiFi, free wired Internet, and in-room childcare. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. Nice touches to enhance your stay include slippers and free toiletries. Additionally, coffee/tea makers, free newspapers, and free bottled water are available.
The restaurant, Citrus, is open for breakfast, lunch, and dinner. Enjoy the fitness center and sauna. 7567 square feet (703 square meters) of event facilities include conference space, and other business amenities include a business center. Other amenities include free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Each morning buffet breakfast is served between 6:30 AM and 9:30 AM. There's also the convenience of an airport shuttle.
Places within a 30-minute walk of this 4-star Dongcheng hotel include Qianmen Street and Tiananmen Square.
Novotel Beijing Xin Qiao ratings based on 3 Verified Reviews
Review Summary
3.0
out of 5
3.0 out of 5.0
Room cleanliness3.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition3.0 out of 5.0
Guest reviews for Novotel Beijing Xin Qiao
Everyone (2)Family (2)
3 out of 5
Location is good. Staff and services are excellent. The room is too old and not clean. The bathroom is too old, the shower head doesn't work and the drain was blocked.
Posted by Jeff, from Sydney on 1 Jan. 2020
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3 out of 5
Great staff, however the hotel website was not specific when booking a room that it was without a window. Also we saw multiple people smoking INSIDE the hotel, even one smoking in the elevator.
The kitchen was also closed which was an inconvenience, unable to order room service or go downstairs to horder a dinner.
Luckily the staff were great to help with these issues though, very good english skills
Posted by a verified traveller on 20 Dec. 2018
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Comment from Hotel Management
24 Dec. 2018
by Guest Experience Manager
Dear Guest,
Thank you for taking the time to tell us about your experience at the Novotel Beijing Xinqiao. I am sorry that some of your experience did not meet your expectations; please allow me to express my sincerest apologies.
Your comment about the smoke smell has been well noted, we do have a clear smoking policy. Unfortunately, we cannot control our Guests’ behaviour inside the privacy of their rooms. We have instructed our Housekeeping to place an air purifier in the room. And sorry for the inconvenience about the kitchen because our kitchen are in procedure of maintenance during your stay. I am very sorry for the inconvenience caused.
On the other hand, we were delighted to read that you appreciated your overall stay in our property. It is always a pleasure to receive positive feedback. I will share your satisfaction with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Beijing Xinqiao.
Sincerely,
3 out of 5
Staff at front desk have poor english skills and are unable to assist with most inquiries
Posted by a verified traveller on 14 Oct. 2018
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Comment from Hotel Management
25 Oct. 2018
by Hotel Management
Dear Valued Guest,
Thank you for taking the time to tell us about your experience at the Novotel Beijing Xinqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have noted your comments in regards to the front desk and language and can assure you that we will make necessary adjustment to our training methods, which is part of our ongoing improvement plan. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Best regards,
Hotel Management.
Novotel Beijing Xin Qiao offers its guests a full-service spa, a sauna, and a fitness center. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business center on site. Event space at this hotel measures 7567 square feet (703 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Novotel Beijing Xin Qiao. An airport shuttle (available 24 hours) is available for a fee. This 4-star Beijing hotel is smoke free.
700 guestrooms or units
15 levels
4 dining venues
7567 sq ft of conference space
703 sq m of conference space
Built in 1952
Bar or lounge
Coffee shop
Deli
Business facilities
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Garden
Gift shop
Newspapers in lobby (free)
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Free WiFi
Snack bar/deli
Laundry facilities
In-room childcare (surcharge)
Refrigerator
Internet
Available in all rooms:
Free WiFi
, Free wired Internet
Available in some public areas:
Free WiFi
Transport
Airport: Capital Intl. Airport (PEK) (29.7 km / 18.5 mi)
Train station: Beijing Railway Station (2.6 km / 1.6 mi)
Metro station: Chongwenmen Station (0.3 km / 0.2 mi)
Property shuttles: Airport shuttle
Room Amenities
Novotel Beijing Xin Qiao offers 700 accommodations with minibars and safes. Televisions come with premium satellite channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include slippers, complimentary toiletries, hair dryers, and toothbrushes and toothpaste. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.
Minibar
In-room dining (24 hours)
Television
Satellite channels
Premium channels
Movies for purchase
Refrigerator
Coffee maker
Cribs (surcharge)
Rollaway beds (surcharge)
Housekeeping (daily)
Nightly turndown service
Newspapers (free)
Childcare in room (surcharge)
Hair dryer
Safe
Slippers
Toiletries (free)
Telephone
Iron and ironing board available
Desk
Blackout drapes
Climate control (air conditioning)
Toothbrush and toothpaste
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 9:30 AM.
Citrus - This restaurant serves breakfast, lunch, and dinner. Open 24 hours.
Utopia - This diner serves lunch and dinner.
Tang Palace - This restaurant serves breakfast, lunch, and dinner.
Kitaya - This restaurant serves lunch and dinner.
24-hour room service is available.
Nearby Activities
Recreational amenities at the hotel include a sauna and a fitness center.
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Check-in time ends at anytime
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details.
This property does not provide disposable personal items, such as toothbrush, comb, loofah, shaver, nail file, and shoe mitt.
Front desk staff will greet guests on arrival.
Airport transportation is offered on request 24 hours a day. Fees may apply. For details, please contact the property in advance.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for CNY 300.0 per night.
Cribs (infant beds) are available.
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Staff wear personal protective equipment
Security system
Debit cards not accepted
Property follows sanitisation practices of Safe Travels (WTTC - Global)
Protective clothing is not available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
Property follows a brand or regulatory agency's sanitisation guidelines Bureau Veritas (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are available
Individually wrapped food options are available through room service
Gap period enforced between guests' stays 24 hours
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: CNY 138 per person (approximately)
Airport shuttle fee: CNY 390 per vehicle (one way)
Early check-in is available for a fee (subject to availability, amount varies)
Late check-out is available for a fee (subject to availability, amount varies)
Cribs (infant beds) are available for an additional fee
Rollaway bed fee: CNY 300.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Novotel Beijing Xin Qiao
Novotel Hotel Beijing Xin Qiao
Accor Xin Qiao Beijing
Beijing Novotel
Novotel Beijing
Novotel Xinqiao Beijing Hotel Beijing
Novotel Beijing Xin Qiao Hotel
Novotel Xin Qiao Hotel
Novotel Xin Qiao
Novotel Beijing Xin Qiao Hotel
Novotel Beijing Xin Qiao Beijing
Novotel Beijing Xin Qiao Hotel Beijing
You should know
Registered guests are the only ones allowed to be in guestrooms.
National Rating
For the benefit of our customers, we have provided a rating based on our rating system.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
