Taj Hotels - accommodation in Bedford

The room was too cold and not so clean for the days we stayed at the hotel and staff was not so helpful as we expected . I stayed at the same place last year and it was great however this time the experience was different because of poor service.

advertised as a spa hotel but spa is not part of hotel facilities. very small and u have to pay. Also fully booked up so not avaliable to guests. this needs to be advertised cirrectly in advert. expensive enough but not justified for small upgrade room and no use of spa

Very friendly, helpful staff. Lovely venue, good facilties. Clean, well maintained. Great free coffee, filtered water Amazing eco-friendly schemes. Would definitely go back if I was in the area