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Hotel SB Plaza Europa

4.0 star property
Hotel connected to the convention centre in L'Hospitalet de Llobregat with a sauna

Photo gallery for Hotel SB Plaza Europa

Outdoor pool, open 9:00 AM to 9:00 PM, pool loungers
Exterior
View from room
Rooftop terrace
Rooftop terrace

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Gym
  • Parking available
The current price is AU$132
includes taxes & fees
8 Dec - 9 Dec

Explore the area

View map
Calle Ciències 11-13, L'Hospitalet de Llobregat, 08908
  • Place, Fira Barcelona
    ‪8 min walk‬
  • Place, Camp Nou
    ‪6 min drive‬
  • Place, La Rambla
    ‪9 min drive‬
  • Airport, Barcelona (BCN-Barcelona Intl.)
    ‪11 min drive‬

Room options

View all photos for Single Room

Single Room

Single Room

9.0 out of 10
Wonderful
(14 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Premium bedding
  • 17 sq m
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for Triple Room

Premium bedding, minibar, in-room safe, desk

Triple Room

7.4 out of 10
Good
(13 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Premium bedding
  • 21 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Double Room

View from room

Double Room

8.4 out of 10
Very good
(42 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Premium bedding
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Family Room (4 adults)

View from room

Family Room (4 adults)

8.6 out of 10
Excellent
(18 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
  • 30 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Family Room (3 adults and 1 child)

View from room

Family Room (3 adults and 1 child)

7.4 out of 10
Good
(3 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
  • 30 sq m
  • City view
  • Sleeps 4
  • 1 Twin Murphy Bed OR 1 Queen Bed

View all photos for Suite (Jacuzzi)

Suite (Jacuzzi)

Suite (Jacuzzi)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
  • 32 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Queen Bed

Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 Queen Bed

8.8 out of 10
Excellent
(3 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Premium bedding
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room (2 adults and 2 children)

View from room

Family Room (2 adults and 2 children)

8.8 out of 10
Excellent
(5 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
  • 30 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Family Triple Room

Premium bedding, minibar, in-room safe, desk

Family Triple Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Premium bedding
  • 21 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Double Room Single Use

View from room

Double Room Single Use

7.4 out of 10
Good
(3 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Premium bedding
  • 21 sq m
  • City view
  • Sleeps 1
  • 1 Double Bed OR 2 Twin Beds

View all photos for Junior Suite

Premium bedding, minibar, in-room safe, desk

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Separate bedroom
Premium bedding
  • 31 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room

View from room

Double Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Premium bedding
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double Room Single Use

View from room

Double Room Single Use

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Premium bedding
  • 21 sq m
  • City view
  • Sleeps 1
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double Room, Terrace

Double Room, Terrace

Double Room, Terrace

8.0 out of 10
Very good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Premium bedding
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

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About the area

L'Hospitalet de Llobregat

You'll be connected to the convention centre at Hotel SB Plaza Europa, and within just a 10-minute stroll of Gran Via 2 and Fira Barcelona. Highlights at this Mediterranean hotel include a restaurant, an outdoor swimming pool and a poolside bar. .The restaurant, Restaurant Punt i Coma, is open for breakfast, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, sauna, seasonal outdoor swimming pool and pool loungers. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:30 AM and 11:00 AM. There's also self parking, along with the convenience of airport pick-up service. .Within a 30-minute walk of this 4-property class El Port hotel, attractions include Port de Barcelona and Palau Sant Jordi.

What's nearby

  • Gran Via 2 - 2 min walk - 0.2 km
  • Fira Barcelona - 8 min walk - 0.7 km
  • Palau Sant Jordi - 5 min drive - 2.8 km
  • Camp Nou - 6 min drive - 3.8 km
  • La Rambla - 9 min drive - 5.6 km

Getting around

  • Ildefons Cerda Station - 4 min walk
  • Barcelona Bellvitge Station - 5 min drive
  • Barcelona El Prat Airport (BCN) - 11 min drive

Restaurants

  • ‪El Molí - Pan y café - ‬5 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪La Tagliatella - ‬5 min walk
  • ‪Comarca Cuina L’hocal - ‬5 min walk
  • ‪Restaurante Maxi - ‬3 min walk

About this property

Hotel SB Plaza Europa

Hotel connected to the convention centre in L'Hospitalet de Llobregat with a sauna
Hotel SB Plaza Europa offers its guests a seasonal outdoor pool, a sauna, and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

There are 8 meeting rooms available. A rooftop terrace, a library, and multilingual staff are also featured at the business-friendly Hotel SB Plaza Europa. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. For a fee, parking is available. A complete renovation of Hotel SB Plaza Europa was completed in September 2021.

  • 1 building
  • 243 guestrooms or units
  • 9 levels
  • Built in 2013
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Television in lobby
  • Lift
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Hotel SB Plaza Europa offers 243 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 32-inch flat-screen televisions come with satellite channels. Bathrooms include baths or showers with a rainfall showerhead, bidets, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested. Renovation of all guestrooms was completed in September 2021.

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Leonardo Royal Hotel Barcelona Fira
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4.6 out of 5, Wonderful, 1,129 reviews
The price is AU$165
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour airport pick-up shuttle on request for a surcharge
  • Covered parking on site (EUR 20 per night)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 16 for adults and EUR 8 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Restaurant Punt i Coma

Things to do

  • Bicycle rentals
  • Gym
  • Library
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8 meeting rooms

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Hardwood flooring in room
  • Lift
  • Raised toilet seat
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Built in 2013
  • Designated smoking areas
  • Mediterranean architecture
  • Renovated entire property - September 2021

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable/satellite channels

Food and drink

  • Electric kettle
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property is located in the city's Low Emission Zone; only low-emission vehicles are permitted to enter. Guests with non-Spanish license plates must register their vehicle with the city in advance.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 1 May to 17 June:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.32 per person, per night, up to 7 nights. This tax does not apply to children under 17 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 16 for adults and from EUR 8 for children
  • Airport shuttle fee: EUR 35 per vehicle (maximum occupancy 7)
  • Covered self-parking fee: EUR 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

Property Registration Number HB-004578

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open on 01 January and close on 31 December.
  • Pool access available from 9:00 AM to 9:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Plaza Europa
Hotel SB Plaza Europa
Hotel SB Plaza Europa L'Hospitalet de Llobregat
SB Plaza
SB Plaza Europa
SB Plaza Europa L'Hospitalet de Llobregat
Hotel SB Plaza Europa Province Of Barcelona, Spain
Hotel SB Plaza Europa Hotel
Hotel SB Plaza Europa L'Hospitalet de Llobregat
Hotel SB Plaza Europa Hotel L'Hospitalet de Llobregat

Frequently asked questions

What is the cancellation policy at Hotel SB Plaza Europa?

Hotel SB Plaza Europa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel SB Plaza Europa?

As of 11 Nov 2025, prices found for a 1-night stay for 2 adults at Hotel SB Plaza Europa on 8 Dec 2025 start from AU$127.34, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel SB Plaza Europa?

Yep, Hotel SB Plaza Europa has a covered self car park for EUR 20 per night.

Are there any beaches close to Hotel SB Plaza Europa?

The closest beach to Hotel SB Plaza Europa is Barceloneta Beach (5.4 km).

Does Hotel SB Plaza Europa have a pool?

Hotel SB Plaza Europa has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The pool is open 9:00 AM to 9:00 PM (Seasonal outdoor pool open from January 01 to December 31).

What makes Hotel SB Plaza Europa a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Hotel SB Plaza Europa.

Does Hotel SB Plaza Europa serve breakfast?

Sure does, buffet breakfast is served weekdays from 7:00 AM to 10:30 AM and weekends between 7:30 AM and 11:00 AM.

Is there a free airport shuttle available at Hotel SB Plaza Europa?

No, but there's a shuttle from the airport to the hotel that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hotel SB Plaza Europa?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Hotel SB Plaza Europa?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hotel SB Plaza Europa?

No, pets are not allowed.

Hotel SB Plaza Europa Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 482 out of 1003 reviews
Rating 8 - Good. 302 out of 1003 reviews
Rating 6 - Okay. 129 out of 1003 reviews
Rating 4 - Poor. 51 out of 1003 reviews
Rating 2 - Terrible. 39 out of 1003 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in Jul 2025

8/10 Good

Murat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
check in was longer than I expected. Property was clean , staff was kind.We stayed one night and picked up this location because of proximity to airport
Stayed 1 night in Aug 2025

2/10 Terrible

binhaifa

Travelled with family
Disliked: Staff & service
Air conditioning in room did not work. Noticed at check in. We’re told to turn unit off then on again- didn’t work. Reported issue multiple times during evening to front desk- who finally sent house keeping to look at it at midnight. Issue not resolved- we called again at 2am and insisted on maintenance to look at it. Told they’d do so remotely-no resolution. Restless and uncomfortable sleep. Staff were not helpful. Would never stay here again.
Stayed 2 nights in Aug 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved that it was so close to the mall and staff was super friendly
Stayed 1 night in Jul 2025

6/10 Okay

Phillip

Travelled with family
Liked: Cleanliness, property conditions & facilities
The property was close to sites for tourism purposes. The food choices in the restaurant were minimal. The bar did not have a lot of the options that were on the menu. The room did not have an ironing board. Some English channels would be nice.
Stayed 2 nights in Aug 2025

10/10 Excellent

Ravinder

Stayed 2 nights in Jul 2025

10/10 Excellent

Paisley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 3 nights in Jul 2025

10/10 Excellent

Paola

Stayed 1 night in Jul 2025

10/10 Excellent

Irma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again!
Stayed 1 night in Jun 2025

4/10 Poor

Karen

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Crapping on the little man for a small profit!

Our stay was actually very comfortable overall. The only physical complaint I have is that it was a bit too noisy on our floor late at night. It sounded like someone was having a party, or maybe a large group of kids was staying there on a trip. Either way, it disrupted what was otherwise a pleasant experience. The reason I’m giving the hotel a low rating is due to its management and customer service. We had booked a two-night stay, but shortly after check-in, we received some unfortunate news about a family member and needed to leave a day early. We went to the front desk and explained our situation. The receptionist spoke with the manager on duty, who approved a refund for the second night. A few days after returning home, we saw the refund had been issued. However, a couple of days later, the hotel re-charged us for that second night—this time to our bank account instead of the credit card we had originally used at check-in. We called the hotel and eventually emailed the manager, providing documentation of both the original charge and the refund. It didn't matter to them. They claimed they had no record of a manager approving the refund—even though we had proof that the refund was issued. Their attitude essentially amounted to: “We have the money now—too bad.” I recommend staying elsewhere. Even during a time of personal hardship, this hotel showed no empathy or accountability, chosing to keep a relatively small amount of money rather than honor their managers action.
Stayed 2 nights in Jul 2025

10/10 Excellent

Isabelle

Stayed 1 night in Jul 2025

6/10 Okay

Mandi

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
This hotel does not have airport transportation as stated. Our room was not the correct room but they said they upgraded us. The room did not accommodate our party so we had to wait longer. The hotel coordinated our transportation to the cruise terminal but it did not show leaving us to find two cabs last minute. Horrible service. I ended up having to clean scum out of the bathtub as well. Thankfully we are not staying here when we return. The room also smelled of mold.
Stayed 1 night in Jul 2025

8/10 Good

Karen

Stayed 2 nights in Jul 2025

6/10 Okay

Chiara

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was new. Although the restaurant was good and friendly, reception staff wasn’t really friendly. HK team was friendly but didn’t really understand when they were making the room, once they came very late and once they knock the door at 9 while we were still asleep.
Stayed 3 nights in Jul 2025

10/10 Excellent

Troy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location in Barcelona. Loved the massive library wall in the lobby.
Stayed 1 night in Jul 2025

2/10 Terrible

Toluwani

Stayed 3 nights in Jul 2025

2/10 Terrible

Mohammad

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff r rude, terrible attitude.
Stayed 1 night in Jul 2025

6/10 Okay

Rebecca

Stayed 1 night in Jul 2025

10/10 Excellent

Yunia

It was really nice and clean
Stayed 5 nights in Jul 2025

10/10 Excellent

NOURA

Liked: Cleanliness, amenities, property conditions & facilities
Nice property.
Stayed 4 nights in Jul 2025

10/10 Excellent

Shirin

Liked: Cleanliness, amenities, property conditions & facilities
Awesome staff and great location close to public transport and shopping centre
Stayed 6 nights in Jun 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2025

8/10 Good

Laura Isabel

Stayed 4 nights in Jun 2025

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Not great management

The check in process took about 30 mins. It was the longest check in I have every experienced. The wait alone to check in was about 45+ mins and then the added 30 mins on top of that. The room we reserved was not the room they provided for 1 of my rooms but it was fine, so I thought because I had 2 reservations. The night front desk said they gave us a complimentary upgrade to a Jacuzzi room. Great! So I thought. I asked if we could stay in the same rooms since we had 2 separate reservations for the next day. They said yes. Well the next day came and our key cards didn't work. We went to the lobby and they said we had to switch rooms because the booking was for a different room and if we wanted to stay in the same room it'll be an additional 50 euros because it's an upgraded Jacuzzi room. I told them that the night front desk gave us that room complimentary I'm assuming because the room I booked was not available. The day manager said she didn't know anything about it and I would have to pay an additional charge. We paid it just so we would not be inconvenienced of packing back up plus we wanted to be on the same floor as our children. Well we tried to use the Jacuzzi and water jetted out from the bottom flooding the room and our bags. The front called maintenance and they just looked at it but came back in the morning to fix it. It was a process to even try to get compensated for the additional 50euros we paid. Needless to say I will not be staying here again.
Stayed 1 night in Jun 2025