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The Customs House Inn

Property class: 3.5

Photo gallery for The Customs House Inn

Room
Exterior
Lobby
Exterior
Interior entrance

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Laundry room
  • Housekeeping

Explore the area

View map
38 Depot Street, Pictou, NS, B0K 1H0
  • Place, Caspers Gifts and Crafts
    ‪2 min walk‬
  • Place, Hector Heritage Quay
    ‪3 min walk‬
  • Place, DeCoste Entertainment Centre
    ‪7 min walk‬

Room options

View all photos for Room, 1 Queen Bed

Room

Room, 1 Queen Bed

9.2 out of 10
Wonderful
(32 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Room, 1 King Bed

Room

Room, 1 King Bed

9.8 out of 10
Exceptional
(30 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

About the area

Pictou

At The Customs House Inn you'll be within steps of Northumberland Fisheries Museum and Caspers Gifts and Crafts. Highlights at this guest house include in-room free WiFi and free high-speed Internet. .This business-friendly guest house offers free WiFi in public areas, a business centre and express check-out. Additionally, you'll find laundry facilities, dry cleaning/laundry services and luggage storage. There's also the convenience of free self parking. .Sights within a 10-minute walk of this 3.5-property class Pictou guest house include Hector Heritage Quay and Grohmann Knives Factory Outlet.
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What's nearby

  • Caspers Gifts and Crafts - 2 min walk - 0.2 km
  • Hector Heritage Quay - 3 min walk - 0.3 km
  • DeCoste Entertainment Centre - 7 min walk - 0.6 km
  • Pictou Marina - 20 min walk - 1.7 km
  • Pictou Golf and Country Club - 3 min drive - 2.2 km

Getting around

  • Halifax, NS (YHZ-Stanfield Intl.) - 87 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Tim Hortons - ‬16 min drive
  • ‪Cassa De Chief - ‬5 min walk
  • ‪Tim Hortons - ‬3 min drive
  • ‪Murphy’s Margaritaville - ‬12 min walk

About this property

The Customs House Inn

WiFi and wired Internet are free in public spaces. You'll find a business centre on site. The business-friendly The Customs House Inn also features laundry facilities, dry cleaning/laundry services, and express check-out. Free self parking is available.

This 3.5-star Pictou guest house is smoke free.

  • 1 building
  • 8 guestrooms or units
  • 2 levels
  • Built in 1872
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • No smoking on site
The Customs House Inn offers 8 air-conditioned accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Pictou guest house provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Grab bar in bathtub
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Built in 1872
  • Smoking not allowed

Room amenities

Bedroom

  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:30 PM; check-in end time: 9:00 PM
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 22

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

The front desk is open daily from 8 AM - 10 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:30 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), key retrieval

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

Property Registration Number RYA-2023-24-04021515187978586-38

Property is also known as

Customs House Inn Pictou
Customs House Pictou
The Customs House Inn Pictou
The Customs House Inn Guesthouse
The Customs House Inn Guesthouse Pictou

Frequently asked questions

What is the cancellation policy at The Customs House Inn?

The Customs House Inn offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at The Customs House Inn?

Yep, The Customs House Inn has a free self car park.

Are there any beaches close to The Customs House Inn?

The closest beach to The Customs House Inn is Caribou and Munroes Island Provincial Park (7.7 km).

Is there a free airport shuttle available at The Customs House Inn?

No, The Customs House Inn does not offer an airport shuttle service.

What time are check-in & check-out at The Customs House Inn?

Check-in begins at 2:30 PM. Check-out time is 11:00 AM.

Are pets allowed at The Customs House Inn?

No, pets are not allowed.

The Customs House Inn Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 264 out of 409 reviews
Rating 8 - Good. 106 out of 409 reviews
Rating 6 - Okay. 30 out of 409 reviews
Rating 4 - Poor. 6 out of 409 reviews
Rating 2 - Terrible. 3 out of 409 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place, big rooms, very comfortable, very quiet, would stay again!!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spot on pictou harbour. Historic building with gorgeous accents in and out. Bed was super comfy. And inn keeper was super helpful. Great stay.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique and interesting place. Spacious nice room. Very comfortable and clean.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old building with grand staircase and gorgeous woodwork. Room was large and comfortable with lively decor. So convenient to walk to all the town. The host was amazing in responding to questions and needs. Can’t say enough to describe how beautiful and enjoyable a stay we had
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
The place has character! Huge room with comfy bed. Good location by waterfront. Walk to downtown.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Would only wish for a small table in bathroom to hold clothes for changing or toiletries.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great place to stay.
Stayed 2 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay.
Stayed 1 night in Jul 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely spot, nice rooms!!
Stayed 3 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, one of our favorite stops ! Everything is walkable and in a safe area!
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay here. Great property and room, pleasant staff and a great area to walk around and grab some food.
Stayed 2 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful stay
Stayed 1 night in Jul 2023
Verified review

4/10 Poor

Liked: Cleanliness
I want to start with the positive. The room was large, very clean, the beds comfy and there was a/c, fridge and tv. The stay had what we needed and there were water views. However, there were no staff. Our key was stuck to a door with a message saying there was no breakfast so we’d be given a discount. We never saw another guest or member of staff and the building was generally run down looking giving off haunted house vibes. To get there you drive down a rather derelict llooking street with boarded up shops and arrive in a harbour area like a building site with what appeared to be a disused railway station next door. I am leaving this review so people have reasonable expectation of the place. Though the room itself was fine, nothing else about the place met our expectations.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful heritage property, and Doug is an absolute delight.
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Amenities
Great place!!
Stayed 2 nights in Jul 2023
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Love our stay ...close to everything..RM was very clean
Stayed 1 night in Aug 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel that we stayed at during our two weeks of vacation in Canada!
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place. So beautiful and unique.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Good size room, good location with parking.
Stayed 1 night in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Loved it, very clean and quite!!
Stayed 2 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room, quiet place, easy parking, close to everything.
Stayed 1 night in Aug 2022
Verified review

10/10 Excellent

Liked: Amenities
Large room..clean Comfy bed
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the historic Custom House building.
Stayed 1 night in Oct 2024
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
Cool old building in a good location. Easy parking and walkable to various dining options.
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful building and unique, clean comfortable room. Very much enjoyed our stay. Walking distance to just about everything.
Stayed 2 nights in Aug 2024