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Hotel Jerome, Auberge Resorts Collection

5.0 star property
Luxury hotel with 3 restaurants and free airport shuttle

Photo gallery for Hotel Jerome, Auberge Resorts Collection

Experience the epitome of luxury in this stately room, featuring a grand fireplace, plush sofas, and a sophisticated ambiance.
Property video
Relax in a spacious room with a large bed, a bedside table, and a window with blinds.
Relax by the pool, surrounded by the adjacent restaurant's inviting atmosphere.
Experience the classic charm of Hotel Jerome, featuring a grand entrance and balcony with decorative details.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free airport shuttle
  • Bar
  • Pet-friendly
  • Pool
  • Hot tub
  • Breakfast available

Explore the area

Map
330 E Main Street, Aspen, CO, 81611
  • The John Denver Sanctuary
    ‪5 min walk‬
  • Aspen Mountain
    ‪7 min walk‬
  • Buttermilk Mountain
    ‪5 min drive‬
  • Aspen, CO (ASE-Pitkin County)
    ‪8 min drive‬

Room options

View all photos for Penthouse, 3 Bedrooms (D at Mill)

Penthouse, 3 Bedrooms (D at Mill)

Penthouse, 3 Bedrooms (D at Mill)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Premium bedding
  • Mountain view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 2 Single Beds

View all photos for Suite, 3 Bedrooms (Residential)

Suite, 3 Bedrooms (Residential)

Suite, 3 Bedrooms (Residential)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Premium bedding
  • Mountain view
  • Sleeps 6
  • 1 Queen Bed and 2 King Beds

View all photos for Presidential Suite

Presidential Suite | Living area

Presidential Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Sofa bed - double
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Penthouse, 3 Bedrooms (C at Mill)

Penthouse, 3 Bedrooms (C at Mill)

Penthouse, 3 Bedrooms (C at Mill)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Premium bedding
  • Mountain view
  • Sleeps 6
  • 2 King Beds and 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed, Accessible (Mobility/Hearing with Roll-In Shower)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed, Accessible (Mobility/Hearing with Roll-In Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Premium bedding
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

TV, video game console

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Down duvet
  • 67 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, Poolside

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Junior Suite, Poolside

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Premium bedding
  • 67 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

TV, video game console

Executive Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Sofa bed - double
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds, Accessible (Mobility/Hearing with Tub)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Junior Suite, 2 Queen Beds, Accessible (Mobility/Hearing with Tub)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Premium bedding
  • 60 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Accessible (Mobility/Hearing with Tub)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Junior Suite, 1 King Bed, Accessible (Mobility/Hearing with Tub)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Premium bedding
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 King Bed

Premier Room, 1 King Bed

Premier Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Premium bedding
  • 49 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Junior Suite, 2 Queen Beds

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Premium bedding
  • 60 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(8 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Premium bedding
  • 49 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Accessible, Poolside (Hot Tub)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Junior Suite, 1 King Bed, Accessible, Poolside (Hot Tub)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Premium bedding
  • Mountain view
  • Sleeps 2
  • 1 King Bed

About the area

Aspen

A luxury stay in the heart of Aspen awaits you at Hotel Jerome, Auberge Resorts Collection, a recipient of the prestigious Conde Nast Gold List award in 2015. Within just a 10-minute stroll, you'll find Aspen Art Museum and Aspen Mountain. Highlights at this family-friendly hotel include 3 restaurants, 2 bars/lounges and an outdoor swimming pool. .A day of pampering can include massages and facials. Enjoy the gym and Hot tub. 3 meeting rooms, conference space, and a business centre are among the business amenities offered. Other amenities include a coffee shop/cafe, coffee/tea in a common area and laundry facilities. Each morning full breakfast is served between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of a free airport shuttle. .With a stay at this 5-property class Downtown Aspen hotel, you'll be 1.3 km (0.8 mi) from Silver Queen Gondola and 3.2 km (2 mi) from Buttermilk Mountain.

What's nearby

  • The John Denver Sanctuary - 5 min walk - 0.5 km
  • Aspen Mountain - 7 min walk - 0.6 km
  • Silver Queen Gondola - 7 min walk - 0.6 km
  • Buttermilk Mountain - 5 min drive - 3.3 km
  • Aspen Highlands - 8 min drive - 4.8 km

Getting around

  • Aspen, CO (ASE-Pitkin County) - 7 min drive

Restaurants

  • ‪New York Pizza - ‬3 min walk
  • ‪Aspen Tap - ‬2 min walk
  • ‪Catch Steak Aspen - ‬3 min walk
  • ‪Aspen Public House - ‬2 min walk
  • ‪White House Tavern - ‬2 min walk

About this property

Hotel Jerome, Auberge Resorts Collection

Luxury hotel with 3 restaurants and free airport shuttle
Hotel Jerome, Auberge Resorts Collection offers its guests an outdoor pool, Access to hot tub, and a fitness centre. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges.

A business centre, 3 meeting rooms, and limo/town car service are available. Spa services, a terrace, and an arcade/games room are also featured at the luxury Hotel Jerome, Auberge Resorts Collection. A roundtrip airport shuttle is free (available 24 hours). For a fee, parking is available.

This 5-star Aspen hotel is smoke free.

  • 1 building
  • 93 guestrooms or units
  • 4 levels
  • 3 dining venues
  • 2 bars or lounges
  • 321 sq. m of conference space
  • Built in 1889
  • Ski equipment storage
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
Hotel Jerome, Auberge Resorts Collection offers 93 accommodations with minibars and a safe. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. Televisions come with video game consoles. Business-friendly amenities include desks, complimentary newspapers and telephones. Bathrooms include a separate bath and shower, bathrobes, designer toiletries and complimentary toiletries. Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding. Cots/infant beds (complimentary) and Rollaway/extra beds (complimentary) are also available.
Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include facials and body treatments.

Awards and affiliations

Hotel Jerome, Auberge Resorts Collection is listed in the 2015 Condé Nast Traveller Gold List of the world's best places to stay and the 2021 Travel + Leisure 500.

Languages

Bulgarian, English, Romanian, Spanish

Similar properties

Experience the grandeur of this traditional hotel, featuring a symmetrical facade with uniform windows and a central entrance.

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  • Pool
  • Hot tub
  • Spa
  • Free airport shuttle
4.6 out of 5, Wonderful, 349 reviews
The price is AU$2,211
includes taxes & fees
10 Aug - 11 Aug
The St. Regis Aspen Resort

Property amenities

Internet

  • Available in all rooms: Internet access (surcharge)

Parking and transport

  • Electric car charging station on site
  • 24-hour free return airport shuttle on request
  • Area shuttle up to 3 mi
  • Ski shuttle nearby
  • Limo/town car service
  • Valet parking on site (USD 60 per day)
  • Extended parking on site (USD 60 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 1 to 45 per person
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Gym
  • Hot tub
  • Outdoor pool
  • Ski storage

Family friendly

  • Arcade/game room
  • Babysitting
  • Free cot
  • Free rollaway/extra bed
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Business centre
  • Computer station
  • Conference space

Outdoors

  • Garden
  • In the mountains
  • Terrace

Spa

  • Facials
  • Massage
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Accessible shuttle
  • Area rugs in public areas
  • Handrails in hallways (61 centimetre high)
  • Hardwood flooring in public areas
  • Lift (56 centimetre wide door)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 1889
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch TV
  • Video game console

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between 17 April and 24 May.

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per stay
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 60 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business centre/computer access
  • Fitness centre access
  • Internet access
  • Shuttle service

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 1 to 45 per person
  • Valet parking fee: USD 60.00 per day
  • Extended parking fee: USD 60.00 per night
  • Pet fee: USD 100 per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and Eurocard. Cash is not accepted. 

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Auberge Jerome
Hotel Jerome Auberge Resort
Hotel Jerome Auberge Resort Aspen
Jerome Auberge
Jerome Auberge Aspen
Hotel Jerome, An Auberge Aspen
Jerome Hotel Aspen
Hotel Jerome An Auberge Resort
Hotel Jerome, Auberge Resorts Collection Hotel
Hotel Jerome, Auberge Resorts Collection Aspen
Hotel Jerome, Auberge Resorts Collection Hotel Aspen

Frequently asked questions

What is the cancellation policy at Hotel Jerome, Auberge Resorts Collection?

Hotel Jerome, Auberge Resorts Collection offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Jerome, Auberge Resorts Collection?

Yep, Hotel Jerome, Auberge Resorts Collection has valet parking for USD 60.00 per day. Additionally there is extended parking for USD 60.00 per night.

Is there a spa on site at Hotel Jerome, Auberge Resorts Collection?

There's no onsite spa, but this property does offer services like facials and body treatments.

Does Hotel Jerome, Auberge Resorts Collection have a pool?

Hotel Jerome, Auberge Resorts Collection has an outdoor pool.

What luxury perks are available at Hotel Jerome, Auberge Resorts Collection?

Hotel Jerome, Auberge Resorts Collection features an outdoor pool, 1 hot tub and 3 restaurants. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Hotel Jerome, Auberge Resorts Collection a romantic place to stay?

1 hot tub and 24-hour room service, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Hotel Jerome, Auberge Resorts Collection.

Is Hotel Jerome, Auberge Resorts Collection family-friendly?

You bet! With amenities such as babysitting services and an arcade, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Hotel Jerome, Auberge Resorts Collection is a hit with families.

Does Hotel Jerome, Auberge Resorts Collection serve breakfast?

Sure does, full brekkie is served daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Hotel Jerome, Auberge Resorts Collection?

Yep, there's a free airport shuttle that runs 24 hours a day on request.

Is there a bar or restaurant at Hotel Jerome, Auberge Resorts Collection?

Yep, Hotel Jerome, Auberge Resorts Collection has 3 restaurants.

What time are check-in & check-out at Hotel Jerome, Auberge Resorts Collection?

Check-in begins at 4 PM. Check-out time is 11 AM.

Are pets allowed at Hotel Jerome, Auberge Resorts Collection?

Dogs are welcome at Hotel Jerome, Auberge Resorts Collection, with food and water bowls on offer.

Hotel Jerome, Auberge Resorts Collection Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 363 out of 428 reviews
Rating 8 - Good. 39 out of 428 reviews
Rating 6 - Okay. 13 out of 428 reviews
Rating 4 - Poor. 6 out of 428 reviews
Rating 2 - Terrible. 7 out of 428 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and location. All the staff make you feel at home. I love how dog friendly you are and hope you stay that way. Thx !
Stayed 3 nights in Mar 2025

10/10 Excellent

Nina

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Gabriel Charles

Stayed 5 nights in Mar 2025

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel in Aspen

Hotel Jerome is always an excellent experience. The staff and the property are simply the best in Aspen. The historic and authentic building have all the best modern features one would expect in a 5 star property. There is no better staff or property in Aspen. Love this place!
View from our bedroom
Hotel Jerome at night
Stayed 3 nights in Feb 2025

10/10 Excellent

David

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent service, comfortable stay
Stayed 3 nights in Feb 2025

10/10 Excellent

robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay at Jerome. Service 10/10….pool and hot tub amenities were great
Stayed 4 nights in Feb 2025

10/10 Excellent

doug

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One jacuzzi didn’t work. In the past at night I would get special things Like a cookie or hot coco. That no longer happens. The maid would come way too early. Like 8 am. And wake me. The tea service in the room was great. The soda choice in the fridge was not enough. Only one ginger ale
Stayed 3 nights in Jan 2025

8/10 Good

Carson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Shadi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved out stay in Jerome hotel. This is a beautiful iconic hotel and the staff were attentive and friendly. The atmosphere of the lobby and living room is warm and cozy. The only issue was that our room was facing the main street and we could hear cars and noise at night but overall we had a lovely time in the hotel.
Stayed 3 nights in Dec 2024

2/10 Terrible

Damali

Stayed 2 nights in Dec 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Aspen hotel imo

Amazing staff on par with some of the best hotels in the world. Rooms are as expected in a top tier property.
Stayed 4 nights in Dec 2024

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Chad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was possibly the most pleasant stay experience I have ever had. The staff at this location makes the experience wonderful from the moment you step onto the property. I have had the privilege of traveling quite extensively and the Hotel Jerome scores higher than almost every other location with their professionalism, service and hospitality.
Stayed 3 nights in Dec 2024

10/10 Excellent

Luis

Stayed 2 nights in Nov 2024

10/10 Excellent

Stonewall J

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great!
Stayed 2 nights in Nov 2024

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was outstanding. Our luggage got lost and they kept us informed and helped collect our luggage even after we checked out Great customer service. They went above and beyond
Stayed 1 night in Nov 2024

10/10 Excellent

Juan, Corte Madera

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely nice Hotel and Staff
Stayed 2 nights in Nov 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the dining, the staff were very friendly and helpful. The location is central Aspen so perfect for our visit.
Stayed 2 nights in Oct 2024

8/10 Good

Marsha, Montrose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Be prepared to pay top dollar for everything. Only water was complementary. Other high end hotels in the area do not nickel and dime to the same extent. Trust me, I can afford to pay ridiculous prices but it does taint the experience.
Stayed 2 nights in Oct 2024

10/10 Excellent

Rick

Stayed 2 nights in Sep 2024

10/10 Excellent

Becky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptionally kind and helpful.
Stayed 5 nights in Oct 2024

8/10 Good

Jason Elkin

Stayed 3 nights in Sep 2024

10/10 Excellent

Gil

The staff👍🙏
Stayed 1 night in Sep 2024

10/10 Excellent

Soha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything in Aspen is always great. You cannot go wrong with the food. However, they do not have late night deliveries in this town. Hotel Chan is decorated with the most beautiful taste. No detail has been overlooked. We really enjoyed our stay. And the breakfast was really amazing too. Five stars from me.
Stayed 4 nights in Aug 2024