I arrived at 5:10 to the property. My husband & I took our bags in & were going to freshen up before going to dinner. We both used the restroom, the room was freezing, he seen trash next to the bed. I looked & seen it, so i pulled the covers back as well to check the bed. The comforter had stains like it had not been washed. It looked like semen, on the under blanket there was hair and pulled that & the top sheet down & moved the pillows, upon doing so seen rat poop. After that looked under the bed by where the trash had been (I took a video & pictures) my husband moved the bed & my lord! Tons of rat poop & more garbage. Like it ate through sugar packets. Also on the dresser next to tv coffee grounds were all over. There was no service to contact the front desk. Connected to the “wifi” that had no connection.we loaded our things back up stopped by the front desk nobody there, once I got service I called and spoke to the gentleman who left me a message earlier in the day about leaving the key for me. Expressed everything and told him I just wanted to be refunded & I could send in the videos & pictures. He was a but aggressive & wanted me to go back, I had him on speaker (my husband heard him & said it was weird). By this time we were 40 mins away driving closer to our destination. Ultimately the guy on the phone said I didn’t pay him so I had to go through hotels.com. I did but wanted to let the property know prior. So currently waiting on a resolution.