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Embassy Suites By Hilton Asheville Downtown

3.5 star property
Hotel with 2 restaurants, a quick walk to Harrah's Cherokee Center - Asheville

Photo gallery for Embassy Suites By Hilton Asheville Downtown

2 restaurants, breakfast, dinner served; American cuisine
Lobby
Meeting facility
2 restaurants, breakfast, dinner served; American cuisine
Exterior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Room service
  • Parking available
  • Pool
The current price is AU$284
includes taxes & fees
2 Nov - 3 Nov

Explore the area

View map
192 Haywood Street, Asheville, NC, 28801
  • Place, Harrah's Cherokee Center - Asheville
    ‪6 min walk‬
  • Place, The Orange Peel
    ‪14 min walk‬
  • Place, University of North Carolina at Asheville
    ‪3 min drive‬
  • Airport, Asheville, NC (AVL-Asheville Regional)
    ‪19 min drive‬

Room options

View all photos for Basic Studio Suite, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Basic Studio Suite, 1 King Bed

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Sofa bed - double
Blackout curtains
Separate bedroom
  • 34 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Basic Studio Suite, 1 King Bed, Bathtub (Mobility & Hearing)

Free toiletries, hair dryer, towels, soap

Basic Studio Suite, 1 King Bed, Bathtub (Mobility & Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Sofa bed - double
Blackout curtains
Separate bedroom
  • 34 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Basic Studio Suite, 1 King Bed (Mobility & Hearing, Roll-In Shower)

1 bedroom, premium bedding, in-room safe, desk

Basic Studio Suite, 1 King Bed (Mobility & Hearing, Roll-In Shower)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Sofa bed - double
Blackout curtains
Separate bedroom
  • 34 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Basic Suite, 1 King Bed (Hearing)

1 bedroom, premium bedding, in-room safe, desk

Basic Suite, 1 King Bed (Hearing)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Sofa bed
Blackout curtains
Separate bedroom
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Basic Suite, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Basic Suite, 1 King Bed

9.8 out of 10
Exceptional
(12 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Sofa bed
Blackout curtains
Separate bedroom
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Corner

1 bedroom, premium bedding, in-room safe, desk

Premium Suite, 1 King Bed, Corner

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Sofa bed
Blackout curtains
Separate bedroom
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Corner (Mobility & Hearing, Roll-In Shower)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed, Accessible, Corner (Mobility & Hearing, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Sofa bed - double
Blackout curtains
Separate bedroom
  • 34 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Mountain View (Hearing)

1 bedroom, premium bedding, in-room safe, desk

Premium Room, 1 King Bed, Mountain View (Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Sofa bed - double
Blackout curtains
Separate bedroom
  • 34 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Mountain View, Corner

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Mountain View, Corner

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Sofa bed - double
Blackout curtains
Separate bedroom
  • 48 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Hearing)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed (Hearing)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Sofa bed
Blackout curtains
Separate bedroom
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Mountain View (Hearing)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Mountain View (Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Sofa bed
Blackout curtains
Separate bedroom
  • 34 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, City View

Suite, 1 King Bed, City View | City view

Suite, 1 King Bed, City View

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Sofa bed
Blackout curtains
Separate bedroom
  • 43 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Mountain View

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Mountain View

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Premium bedding
  • 43 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Queen Beds

9.2 out of 10
Wonderful
(15 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Premium bedding
  • 33 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds (Hearing)

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Queen Beds (Hearing)

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Premium bedding
  • 46 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Mountain View

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Queen Beds, Mountain View

8.8 out of 10
Excellent
(5 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Sofa bed - double
Blackout curtains
Separate bedroom
  • 46 sq m
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible Bathtub, Mountain View (Bathtub, Mobility, Bay View)

55-inch flat-screen TV with digital channels

Suite, 1 King Bed, Accessible Bathtub, Mountain View (Bathtub, Mobility, Bay View)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Premium bedding
  • 34 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Bathtub (Mobility & Hearing)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Bathtub (Mobility & Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Premium bedding
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Bathtub (Mobility & Hearing, Bathtub)

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Queen Beds, Bathtub (Mobility & Hearing, Bathtub)

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Premium bedding
  • 46 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

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About the area

Asheville

Embassy Suites By Hilton Asheville Downtown puts you in the heart of Asheville, within a 20-minute stroll of Harrah's Cherokee Center - Asheville and The Orange Peel. Highlights at this hotel include 2 restaurants, an indoor swimming pool and free buffet breakfast. .The restaurant, E'terie, serves American cuisine and is open for breakfast and dinner. Additionally, you'll find free Wi-Fi in public areas, a gym and a free manager's reception. Each morning free breakfast is served. There's also the convenience of valet parking. .Sights within a 10-minute drive of this 3.5-property class Downtown Asheville hotel include University of North Carolina at Asheville and Blue Ridge Parkway Asheville Entrance.

What's nearby

  • Harrah's Cherokee Center - Asheville - 6 min walk - 0.5 km
  • Wicked Weed Brewing - 13 min walk - 1.2 km
  • The Orange Peel - 14 min walk - 1.2 km
  • University of North Carolina at Asheville - 3 min drive - 2.1 km
  • Biltmore Estate - 9 min drive - 7.0 km

Getting around

  • Asheville Regional Airport (AVL) - 18 min drive

Restaurants

  • ‪Shakey’s - ‬4 min walk
  • ‪Pollen - ‬5 min walk
  • ‪Battery Park Book Exchange And Champagne Bar - ‬5 min walk
  • ‪Soprana Rooftop Cucina - ‬2 min walk
  • ‪Carmel's Kitchen & Bar - ‬6 min walk

About this property

Embassy Suites By Hilton Asheville Downtown

Hotel with 2 restaurants, a quick walk to Harrah's Cherokee Center - Asheville
Embassy Suites By Hilton Asheville Downtown offers its guests an indoor pool and a fitness centre. There are 2 restaurants on site. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces.

There are 7 meeting rooms available. The business-friendly Embassy Suites By Hilton Asheville Downtown also features a vending machine, laundry facilities, and dry cleaning/laundry services. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Asheville hotel.

  • 188 guestrooms or units
  • 7 levels
  • 2 dining venues
  • Conference rooms
  • Built in 2023
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Charging station for electric cars
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Lift
  • Smoking in designated areas
Embassy Suites By Hilton Asheville Downtown offers 188 accommodations with a safe and coffee/tea makers. This accommodation offers separate sitting areas. Beds feature premium bedding. 55-inch flat-screen televisions come with premium digital channels. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Similar properties

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DoubleTree by Hilton Asheville Downtown
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  • Pet-friendly
  • Free WiFi
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4.5 out of 5, Wonderful, 1,004 reviews
The price is AU$227
includes taxes & fees
17 Nov - 18 Nov
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Covered valet parking on site (USD 30 per night; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily
  • 2 restaurants
  • Free daily manager's reception

Restaurants on site

  • E'terie
  • Soprana Rooftop Cucina

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 7 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Hardwood flooring in room
  • Lift (91 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in public areas
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (112 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 7 floors
  • Banquet hall
  • Built in 2023
  • Designated smoking areas (fines apply)
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Restaurant dining guides
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Guests will receive smart lock details
Guests are required to download the property's Hilton Honors mobile app before check-in

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 75 per accommodation, per stay (maximum USD 125 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 30.00 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay (maximum USD125 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Guests can access their rooms with a mobile device.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Embassy Suites By Hilton Asheville Downtown Hotel
Embassy Suites By Hilton Asheville Downtown Asheville
Embassy Suites By Hilton Asheville Downtown Hotel Asheville

Frequently asked questions

What is the cancellation policy at Embassy Suites By Hilton Asheville Downtown?

Embassy Suites By Hilton Asheville Downtown offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Embassy Suites By Hilton Asheville Downtown?

As of 18 Oct 2025, prices found for a 1-night stay for 2 adults at Embassy Suites By Hilton Asheville Downtown on 2 Nov 2025 start from AU$283.75, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Embassy Suites By Hilton Asheville Downtown?

Yep, Embassy Suites By Hilton Asheville Downtown has covered valet parking with in/out privileges for USD 30.00 per night. Onsite parking is limited.

Does Embassy Suites By Hilton Asheville Downtown have a pool?

Embassy Suites By Hilton Asheville Downtown has an indoor pool. The pool is open 6:00 AM to 10:00 PM.

What makes Embassy Suites By Hilton Asheville Downtown a romantic place to stay?

Al fresco dining and a bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Embassy Suites By Hilton Asheville Downtown.

Is Embassy Suites By Hilton Asheville Downtown family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that Embassy Suites By Hilton Asheville Downtown is a hit with families.

Does Embassy Suites By Hilton Asheville Downtown serve breakfast?

Sure does, complimentary buffet breakfast is served daily.

Is there a free airport shuttle available at Embassy Suites By Hilton Asheville Downtown?

No, Embassy Suites By Hilton Asheville Downtown does not offer an airport shuttle service.

Is there a bar or restaurant at Embassy Suites By Hilton Asheville Downtown?

Yep, you can grab a meal at Embassy Suites By Hilton Asheville Downtown's onsite restaurant that serves American cuisine.

What time are check-in & check-out at Embassy Suites By Hilton Asheville Downtown?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Embassy Suites By Hilton Asheville Downtown Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 317 out of 377 reviews
Rating 8 - Good. 38 out of 377 reviews
Rating 6 - Okay. 10 out of 377 reviews
Rating 4 - Poor. 8 out of 377 reviews
Rating 2 - Terrible. 4 out of 377 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was excellent, liked happy hour
Stayed 4 nights in Jul 2025

10/10 Excellent

Timothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top Notch Hotel!!

This team of individuals were very welcoming from the valet to the front desk. I will definitely stay at this location in the future.
Stayed 2 nights in Jul 2025

10/10 Excellent

Alexia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice, newer property. Convenient location.
Stayed 2 nights in Jul 2025

8/10 Good

Madison

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Bathroom could have been cleaner, specifically the shower. Night time valet needs some improvement. Breakfast was amazing and both restaurants were good.
Stayed 2 nights in Jul 2025

10/10 Excellent

Raquel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was clean. The views were fantastic especially the rooftop bar/restaurant. Good weight room and pool.
Stayed 2 nights in Jul 2025

10/10 Excellent

Giovan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a quick, but great stay! The staff at the front desk, bar, and restaurant upstairs were excellent!! Thank you!
Stayed 1 night in Jul 2025

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved it
Stayed 3 nights in Jul 2025

10/10 Excellent

Kristi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly. Breakfast was wonderful and the room was great! The view was spectacular!
Stayed 1 night in Jul 2025

10/10 Excellent

julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, great amenities, close to town. Great view!
Stayed 1 night in Jul 2025

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The accommodations were great as was the valet parking. My one negative is that there was not a concierge and the desk staff was not trained about about attractions in the area.
Stayed 3 nights in Jul 2025

10/10 Excellent

Aubrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay, no EV charging.

We were very pleased with the overall experience at this hotel. The only comlication was EV charging. This hotel DOES NOT have their own EV charging station. Charging is across the street in the adjacent hotel lot and is $30/night, and their are only 3 chargers. Parking at Embassy Suites is $25 with use of a valet.
Stayed 2 nights in Jul 2025

10/10 Excellent

Stan

Stayed 2 nights in Jul 2025

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I would stay again

The hotel was nice and quiet. In walking distance of downtown. The only disappoint was the pool was freezing and no hot tub. Breakfast was wonderful.
Stayed 2 nights in Jun 2025

10/10 Excellent

Thomas

Stayed 3 nights in Jun 2025

10/10 Excellent

theodore

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for a great stay and great views
Stayed 3 nights in Jun 2025

10/10 Excellent

Ana Cristina

Liked: Amenities, property conditions & facilities
Confortable
Stayed 1 night in Jun 2025

10/10 Excellent

Zahn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

4/10 Poor

Jessica

Liked: Property conditions & facilities
One thing after another with this hotel. We stayed in the one in Charleston that was amazing so we chose to stay in another in Asheville-night and day difference. It was not for us but it may be ok for others. I wouldn’t recommend. We have NEVER had to call the front desk/supervisor so many times, in fact we never have to call. One arrival, the toilet was clogged, no problem. We called and approx 1/2 hr later someone came to fix it. It happens-no problem. We start to shower to go to dinner and the shampoo is empty so we call again. I usually travel with my own, but we were going multiple places and it was one less thing I felt I needed to bring. We waited almost 45 mins (mid shower) and had to call twice. Now I am wondering if the room was ever cleaned. We ran out of the 3 towels we had for 4 of us on day one after traveling all day to arrive. We called that night to see about getting towels in the am and trash removal etc. We have stayed places where they don’t clean daily so we wanted to check. They ensured us they clean daily. We left for the day and arrived back at 5pm to no cleaning, no towels. We had to call again….another hour passed and we had to call again since we needed to shower before our dinner reservation. The front supervisor ended up having to bring them up, even though I offered to come and get them. Again, nothing major happened but for the price and quality I expected since the Charleston hotel was so good-it was disappointing. The rooms were even blah. 😑
Stayed 2 nights in Jun 2025

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was friendly and helpful. Very clean and complementary breakfast was a nice addition!!
Stayed 2 nights in Jun 2025

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. We’ve stayed here before and decided to come back for a quick overnight stay.
Stayed 1 night in Jun 2025

10/10 Excellent

Mohammad reza

Liked: Cleanliness, amenities, property conditions & facilities
Nice rooftop Pretty clean
Stayed 1 night in Jun 2025

10/10 Excellent

Christi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a wonderful stay here. The gentleman working the front desk was super helpful and accommodating. The breakfast was terrific. Best hotel breakfast I’ve ever had.
Stayed 1 night in Jun 2025

10/10 Excellent

Shelby

Stayed 1 night in Jun 2025