6/10 Okay
Donna
Business traveller, Travelled with partner
15 Apr 2025
Liked: Cleanliness
We have stayed at this hotel twice a year for the past few years while we’re in town on business. It has always been great until this stay.
When we arrived, the elevator would not work coming down from the 3rd floor…worked going up, just not coming down from that particular floor. We were not told that it wasn’t working when we checked in…but when we asked about it, we were told it was going to be fixed the next day (we had arrived on Sunday). When we got back to the hotel Monday afternoon, the elevator had not been repaired, so I went to the front desk to ask about it. The guy at the desk (not the same guy that checked us in & told us it would be fixed on Monday) knew nothing about the issue with the elevator! He seemed perturbed that no one had informed him. He said he would check into it. They finally got it fixed on Tuesday! In the meantime, we had to use the stairs and my husband was having foot & back issues, making it difficult for him. (Had we known it was going to take 2 days to fix, we would’ve asked to be moved to a different floor where the elevator worked). In addition to that issue, there was a strong cigarette smoke smell on the 3rd floor in the hallway. We reported it, and they came and sprayed air freshener…instead of trying to figure out the source of smoke.
I’m thinking the hotel is under different/new management, and it just isn’t the same as it used to be. We won’t be staying there again.
Donna
Stayed 4 nights in Mar 2025